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Work From Home Call Center Representative Jobs in Springfield, MA

The Jernigan Agency

WORK FROM HOME

Hartford, CT · On-site +1

... representatives. We are hiring coachable individuals comfortable with a 100% commission based ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

The Jernigan Agency

WORK FROM HOME

Springfield, MA · On-site +1

$300 - $500/wk

... ng from home, remotely, as life insurance sales representatives. We are hiring coachable ... Sales * Call on our lead prospects to set up appointments. * Help each client to review their ...

The Semler Agency

Work From Home Sales

Hartford, CT · On-site +1

This role is designed for individuals looking to learn a new skill and work from home with support ... After applying, you will receive an email with next steps to schedule a quick overview call. Please ...

HMG Careers

Work From Home Sales Specialist

Holyoke, MA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ...

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Work From Home Call Center Representative information

See Springfield, MA salary details

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$17

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How much do work from home call center representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for work from home call center representative in Springfield, MA is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a work from home call center representative?

A Work From Home Call Center Representative is a customer service professional who handles calls, emails, or chats from clients or customers while working remotely, usually from their own home. Their primary responsibilities include answering questions, resolving issues, processing orders, and providing information about products or services. These representatives use specialized software and communication tools to connect with customers and manage their tasks efficiently. This role requires strong communication skills, a quiet workspace, and reliable internet access. Many companies offer training and support to help remote representatives succeed.

What does a work from home call center representative do?

Work from home call center representatives provide customers with a variety of support services, such as answering questions about billing and orders, providing additional information about a specific product or service, or trying to up-sell existing customers on new products. Unlike other call center representatives who work in the office, you have calls forwarded to your phone line at home to complete your tasks. As a work from home call center representative, your specific job duties may vary, depending on the company and industry. General responsibilities include answering calls, completing billing information or purchases, updating orders, and taking notes about customer concerns or complaints. When there are issues you cannot handle, you request that a supervisor or manager help the customer find a resolution.

What are the key skills and qualifications needed to thrive as a work from home call center representative, and why are they important?

To thrive as a Work From Home Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes specific product or service knowledge is typically required. Exceptional patience, active listening, and self-motivation help individuals excel in remote customer service roles. These skills ensure efficient issue resolution, customer satisfaction, and effective performance in a virtual environment.

How do work from home call center representatives maintain effective communication and collaboration with their remote teams?

Work From Home Call Center Representatives typically use a combination of instant messaging platforms, video conferencing tools, and shared documentation to stay connected with supervisors and team members. Regular virtual team meetings and one-on-one check-ins help address questions, share updates, and reinforce company goals. Despite the remote setting, representatives are encouraged to be proactive in asking for support and participating in team discussions to foster a collaborative environment. This structure ensures that everyone remains informed and engaged, even while working independently from home.
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Work From Home Call Center Representative jobs near you
Infographic showing various Work From Home Call Center Representative job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $37,127 per year, or $17.8 per hour.

WORK FROM HOME

The Jernigan Agency

Hartford, CT • On-site, Remote

Part-time

Posted 25 days ago

Job description

This Jernigan Agency is looking for individuals interested in working remotely as sales representatives. We are hiring coachable individuals comfortable with a 100% commission based income helping our clients who have asked for our help with life insurance backed products.
As this is a commission based income, there is no cap on your earnings. We use data driven systems and cutting edge lead generation that gets you connected with interested clients quickly.
The candidate we are looking for is disciplined, honest, confident, and passionate about helping people achieve their financial goals. Occasional travel for work for in-person conferences. If you are not currently licensed but have a desire to learn this business, we will help guide you in that process.
Sales Job Description:
  • Call on our lead prospects to set up appointments.
  • Help each client to review their options and apply for that coverage.
  • See the application through the underwriting process and get our clients covered.
Requirements for Sales Position:
  • Must be licensed in life products or willing to get licensed.
  • Must have a computer and phone to service the clients.
  • This is all online so and internet connection is a must.
  • We provide all of the training.
  • We have warm leads available who have contacted us first. No COLD calling.
We provide:
  • Training
  • Mentorship
  • Lead system for getting in front of clients

If you are interested in learning more about working with us, please schedule an interview through jerniganagency.org

Apply