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Director Patient Outcomes Jobs in Springfield, MA

Upward Health

Medical Director

Hartford, CT · On-site

The Medical Director will partner with cross-functional teams and senior leaders to deliver ... patient outcomes. Healthcare System Knowledge: * Deep understanding of healthcare payer and ...

Upward Health

Medical Director

Hartford, CT · On-site

The Medical Director will partner with cross-functional teams and senior leaders to deliver ... patient outcomes. Healthcare System Knowledge: * Deep understanding of healthcare payer and ...

Upward Health

Medical Director

Hartford, CT · On-site

The Medical Director will partner with cross-functional teams and senior leaders to deliver ... patient outcomes. Healthcare System Knowledge: * Deep understanding of healthcare payer and ...

Upward Health

Medical Director

Hartford, CT · On-site

The Medical Director will partner with cross-functional teams and senior leaders to deliver ... patient outcomes. Healthcare System Knowledge: * Deep understanding of healthcare payer and ...

SNF Healthcare

Director of Nursing DNS

Manchester, CT · On-site

***DIRECTOR OF NURSING - DNS*** Position Overview: We are seeking a dynamic and experienced Director ... Monitor and improve quality measures, infection control, and patient outcomes * Collaborate with ...

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All JobsPatient Outcomes JobsDirector Patient Outcomes JobsDirector Patient Outcomes Jobs in Springfield, MA

Director Patient Outcomes information

See Springfield, MA salary details

$33.4K

$120.8K

$173.4K

How much do director patient outcomes jobs pay per year?

As of Aug 11, 2026, the average yearly pay for director patient outcomes in Springfield, MA is $120,829.00, according to ZipRecruiter salary data. Most workers in this role earn between $99,600.00 and $145,500.00 per year, depending on experience, location, and employer.

How does a director of patient outcomes typically collaborate with clinical teams to improve care quality?

A Director of Patient Outcomes works closely with clinical teams by analyzing patient data, identifying trends, and implementing evidence-based strategies to enhance care quality and patient satisfaction. They regularly meet with physicians, nurses, and other healthcare professionals to review performance metrics, address challenges, and ensure compliance with regulatory standards. This role also involves leading quality improvement initiatives and fostering a culture of continuous learning and open communication across departments.

What are the key skills and qualifications needed to thrive as a director of patient outcomes, and why are they important?

To thrive as a Director of Patient Outcomes, you need expertise in healthcare quality improvement, data analysis, and clinical care, often supported by a graduate degree in healthcare administration, nursing, or a related field. Familiarity with electronic health records (EHRs), quality measurement tools, and accreditation standards like Joint Commission or NCQA is typically required. Strong leadership, strategic thinking, and effective communication are crucial soft skills for collaborating with multidisciplinary teams and driving organizational change. These skills and qualities are essential for improving patient care quality, ensuring compliance, and achieving measurable health outcomes across the organization.

What does a director of patient outcomes do?

A Director of Patient Outcomes is responsible for overseeing and improving the quality of care that patients receive within a healthcare organization. They analyze patient data, implement quality improvement initiatives, and work closely with clinical staff to ensure best practices are followed. Their goal is to enhance patient satisfaction, safety, and overall health outcomes, often by developing strategies to reduce readmissions and improve care efficiency. This role requires strong leadership, analytical skills, and a deep understanding of healthcare regulations and standards.
What job categories do people searching Director Patient Outcomes jobs in Springfield, MA look for? The top searched job categories for Director Patient Outcomes jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Director Patient Outcomes jobs? Cities near Springfield, MA with the most Director Patient Outcomes job openings:
Director Patient Outcomes jobs near you
Infographic showing various Director Patient Outcomes job openings in Springfield, MA as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $120,829 per year, or $58.1 per hour.

Director, Patient Safety

Baystate Health

Springfield, MA • On-site

Full-time

Re-posted 22 days ago

Baystate Health rating

6.3

Company rating: 6.3 out of 10

Based on 142 frontline employees who took The Breakroom Quiz

668th of 887 rated healthcare providers

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is seeking a Director of Patient Safety who thrives at the intersection of data, systems thinking, and culture transformation in Springfield, MA.
This is a high-impact opportunity to shape and advance a culture of safety and high reliability across a leading healthcare organization.
RESPONSIBILITIES: Reporting to the Vice President of Quality and Safety, the Director of Patient Safety serves as a subject matter expert in patient safety, continuous improvement, and High Reliability Organization (HRO) principles. In close partnership with Quality leadership, you will lead the operational execution of patient safety programs, driving standardized processes, strengthening accountability, and embedding a culture of transparency and learning across the system.
Lead Patient Safety Programs & Event Management
  • Oversee the Safety Reporting System (SRS), ensuring timely review, triage, and resolution of safety events
  • Identify trends, risks, and system vulnerabilities; escalate and coordinate cross-functional responses
  • Lead root cause analyses (RCA) and structured investigations, ensuring actionable and sustained improvements
  • Drive follow-through on corrective action plans and disseminate learning across teams

Drive Systems Thinking & Performance Improvement
  • Partner with clinical and operational leaders to apply structured problem-solving methodologies (PDSA, RCA, etc.)
  • Use data to identify gaps, inform priorities, and guide decision-making
  • Align workflows, policies, and practices with regulatory and evidence-based standards

Advance a Culture of Safety & High Reliability
  • Operationalize HRO and Just Culture principles to foster transparency, accountability, and continuous learning
  • Coach and support leaders in building psychologically safe environments that encourage reporting
  • Embed safety practices into daily operations through education and engagement

Standardize & Align Across the System
  • Develop and sustain standard work to ensure consistency and reliability across departments
  • Monitor adherence through audits, dashboards, and escalation processes
  • Align patient safety initiatives with broader organizational quality and operational goals

Ensure Regulatory & Quality Program Excellence
  • Oversee regulatory reporting and compliance with agencies such as The Joint Commission, DPH, and PCAP
  • Support accreditation readiness, including mock tracers and survey preparation
  • Ensure integrity, accuracy, and timeliness of all quality and safety data submissions

Enhance Communication & Visibility
  • Lead tiered huddles and visual management systems to improve transparency and situational awareness
  • Utilize dashboards and performance metrics to drive accountability and action

Collaborate Across the Organization
  • Partner with physicians, clinical leaders, and operational teams to address system-level challenges
  • Foster interdisciplinary collaboration to advance patient safety and quality outcomes

Lead & Develop a High-Performing Team
  • Supervise and mentor Quality & Safety Specialists
  • Build team capability in RCA facilitation, data analysis, and improvement methodologies
  • Support workforce development and align team performance with organizational priorities

SCHEDULE:
  • Full-time

LOCATION:
  • 55 Pratt St - Springfield, MA
  • Requires travel to Greenfield, Westfield, and Palmer

QUALIFICATIONS:
  • Bachelors Degree, required
  • Clinical degree with active license, required
  • Minimum of 5+ years of progressive experience in patient safety, quality, or performance improvement
  • Strong knowledge of healthcare operations, regulatory requirements, and accreditation standards
  • Expertise in quality improvement methodologies, systems thinking, and data analysis
  • Proven ability to lead programs, influence stakeholders, and drive change across complex systems
  • Exceptional communication, facilitation, and leadership skills

Education:
Bachelor of Science (Required)
Certifications:
Compensation
Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.
Minimum - Midpoint - Maximum
$158,371.00 - $182,041.00 - $215,342.00
Equal Employment Opportunity Employer
Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

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