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Full Time Call Center Jobs in Springfield, MA (NOW HIRING)

Global Medical Response

EMS Call Receiver

Springfield, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour We're hiring EMS Call Receivers that will ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

Global Medical Response

EMS Call Receiver

Springfield, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour We're hiring EMS Call Receivers that will ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

Home Genius Exteriors

Sales Closer

Manchester, CT · On-site

$90K - $225K/yr

Hybrid work schedule in Connecticut As a full-time, W-2 Outside Sales Representative, you'll meet ... No cold calling all appointments are pre-qualified by our call center * Medical, dental & vision ...

Home Genius Exteriors

Sales Closer

Glastonbury, CT · On-site

$90K - $225K/yr

Hybrid work schedule in Connecticut As a full-time, W-2 Outside Sales Representative, you'll meet ... No cold calling all appointments are pre-qualified by our call center * Medical, dental & vision ...

AMR

EMS Call Receiver

North Amherst, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour   We're hiring EMS Call Receivers that ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

EMS Call Receiver

Chicopee, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour   We're hiring EMS Call Receivers that ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

EMS Call Receiver

Amherst, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour   We're hiring EMS Call Receivers that ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

EMS Call Receiver

Holyoke, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour   We're hiring EMS Call Receivers that ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

AMR

EMS Call Receiver

Westfield, MA · On-site

$21.65/hr

EMS Call Receiver FULL-TIME Opportunity $21.65 per hour   We're hiring EMS Call Receivers that ... GMR's Core Behaviors --keep care at the center, raise your hand, seek to understand, find a way ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Springfield, MA

Full Time Call Center information

See Springfield, MA salary details

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How much do full time call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for full time call center in Springfield, MA is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $19.18 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents at companies that serve high-value clients or specialized industries, such as finance or technology, tend to earn higher salaries. Additionally, roles requiring bilingual skills or technical knowledge often offer increased pay. Salaries can also vary based on location, experience, and company size.
What are the most commonly searched types of Call Center jobs in Springfield, MA? The most popular types of Call Center jobs in Springfield, MA are:
What are popular job titles related to Full Time Call Center jobs in Springfield, MA? For Full Time Call Center jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Full Time Call Center jobs in Springfield, MA look for? The top searched job categories for Full Time Call Center jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Full Time Call Center jobs? Cities near Springfield, MA with the most Full Time Call Center job openings:
Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Springfield, MA as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,127 per year, or $17.8 per hour.

EMS Call Receiver

Global Medical Response

Springfield, MA • On-site

$21.65/hr

Full-time

Re-posted 14 days ago

Global Medical Response rating

6.8

Company rating: 6.8 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

490th of 887 rated healthcare providers

Job description

EMS Call Receiver

IMMEDIATE HIRING! EMS Call Receiver FULL-TIME Opportunity 

$21.65 per hour 

We’re hiring EMS Call Receivers that will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers. 

Responsibilities: 

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care. 

  • Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols. 

  • Responsible and accountable for completeness and accuracy of paperwork related to their position prior to completion of shift. 

  • Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned. 

  • Responsible for generating applicable reports and checking for accuracy. 

  • Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids. 

  • Relays instructions from supervisors, messages, and emergency information. 

  • Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums. 

  • Follows established parameters/formats in receiving requests for service. 

  • Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors. 

MinimumRequired Qualifications: 

  • High school diploma or equivalent. 

  • Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher. 

  • Skilled in reading and writing English. 

  • Capacity to communicate clearly on the radio and telephone. 

  • Ability to record, transmit, and report information accurately. 

  • Able to efficiently utilize all equipment assigned to him or her. 

  • Manage multiple tasks simultaneously. 

  • Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls. 

  • Ability to understand basic computer applications. 

Preferred Qualifications: 

  • Experience in the healthcare industry 

Why Choose AMR? AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.  

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services. 


EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Starting Compensation : $21.65 per hour. Check out our careers site benefits page to learn more about our benefit options. 

R0053730Qualifications:

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Education:UNAVAILABLEEmployment Type: FULL_TIME

What Global Medical Response employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Global Medical Response logo

About Global Medical Response

Sourced by ZipRecruiter

Our mission of providing care to the world at a moment's notice is at the heart of everything we do. We are caregivers, first and foremost and we will be there when you need us. With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated health-care solutions and disaster response.

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Greenwood Village, CO, US

Year founded

2018

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