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Full Time Call Center Jobs in Boston, MA (NOW HIRING)

Fenway Health

Medical Call Center Representative

Boston, MA · On-site

$22.62 - $24.87/hr

Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities ...

Alphabe Insight Inc

Call Center Representative

Boston, MA · On-site

$35K - $39K/yr

Elevare Branding is seeking a Call Center Representative to join our team in Boston, MA. In this ... Development of transferable professional and leadership skills. * Full-time position with a growing ...

Fyzical

Call Center Representative

North Andover, MA · On-site

$16.25 - $20.25/hr

Schedule Full Time, Monday- Friday, no weekends Benefits Paid Time Off Health Insurance Flexible Spending account 401(k) Job Type: Full and Part Time New England ENT & Facial Plastic Surgery FYZICAL ...

TEKsystems

Call Center Representative $24/HR

Boston, MA · On-site

$22 - $25/hr

... FULL TIME POSITION WITH ROOM FOR ADVANCEMENT MULTIPLE SHIFTS OPEN: 2PM-11PM MONDAY - FRIDAY ... The Customer Service Center answers call for the main published phone numbers for our hospitals and ...

New

APDerm

Call Center Scheduler

Acton, MA · On-site

$19/hr

Answers telephone calls promptly and in a friendly manner saying one's name at beginning of call ... Employment Type: FULL_TIME

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$14.90 - $34.62/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist ... days of full-time employment - Group 401K with company matching component - Opportunities for ...

APDerm

Call Center Scheduler

Acton, MA · On-site

$19/hr

Answers telephone calls promptly and in a friendly manner saying one's name at beginning of call ... The salary for this role will range from USD $19.00 to 28.50 per hour based on full-time employment.

Clean Harbors

ERTS Call Center Specialist

Norwell, MA · On-site

$20 - $23/hr

Clean Harbors (Emergency Response and Training Solutions) is seeking an ERTS Call Intake Specialist ... days of full-time employment - Group 401K with company matching component - Opportunities for ...

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All JobsCall Center JobsFull Time Call Center JobsFull Time Call Center Jobs in Boston, MA

Full Time Call Center information

See Boston, MA salary details

$11

$19

$27

How much do full time call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for full time call center in Boston, MA is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $20.91 per hour, depending on experience, location, and employer.

What is a full time call center?

A Full Time Call Center job involves working in a customer service environment where employees handle incoming and outgoing calls on behalf of a company. These roles typically require individuals to provide information, resolve customer issues, process orders, or offer technical support over the phone. Full time positions usually mean working around 35-40 hours per week, often with set shifts. Call center agents are expected to have strong communication skills, patience, and a customer-oriented approach. Many call centers offer training and opportunities for career advancement within the organization.

What are the key skills and qualifications needed to thrive as a full time call center representative?

To thrive as a Full Time Call Center Representative, you need strong verbal communication, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer skills is often required. Exceptional patience, resilience under pressure, and a positive attitude help individuals stand out in this role. These skills and qualities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining high customer satisfaction in a fast-paced environment.

What are some common challenges faced by full time call center agents, and how can they be managed effectively?

Full-time call center agents often encounter challenges such as managing high call volumes, dealing with difficult customers, and maintaining consistent performance metrics. Effective time management, stress reduction techniques, and ongoing training can help address these issues. Many centers offer support through team leads, peer mentoring, and access to wellness resources. Building strong communication skills and staying adaptable are also key to thriving in this fast-paced environment.

Which full time call center pays the most?

Full-time call center agents in high-paying industries such as technology, finance, or healthcare tend to earn the most, often with salaries ranging from $40,000 to over $60,000 annually. Factors like experience, certifications, and the complexity of the support provided can also influence pay rates.

What are the most commonly searched types of Call Center jobs in Boston, MA?

The most popular types of Call Center jobs in Boston, MA are:

What are popular job titles related to Full Time Call Center jobs in Boston, MA?

For Full Time Call Center jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Full Time Call Center jobs in Boston, MA look for?

The top searched job categories for Full Time Call Center jobs in Boston, MA are:

What cities near Boston, MA are hiring for Full Time Call Center jobs?

Cities near Boston, MA with the most Full Time Call Center job openings:

Full Time Call Center jobs near you
Infographic showing various Full Time Call Center job openings in Boston, MA as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,476 per year, or $19.5 per hour.

Multilingual Call Center Member Agent - YMCA of the North Shore

YMCA OF THE NORTH SHORE INC

Beverly, MA • On-site

$21 - $23/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Posted 15 days ago

Job description

Join Our Team as a Full-Time Call Center Member Support Agent!
Are you passionate about helping others and creating positive experiences? Do you have strong communication skills and enjoy working in a fast-paced, team-oriented environment? If so, the YMCA wants you on our Member Support team!
In this full-time role, you'll be the first point of contact for our members-providing exceptional service, answering questions, and ensuring every interaction leaves them feeling supported and valued. We are especially seeking multilingual candidates who can help us serve our wonderfully diverse community.
What You'll Do:
Member Support:
  • Respond to phone, email, and chat inquiries with professionalism and care.
  • Process membership and program updates, including billing adjustments and renewals.
  • Troubleshoot and resolve member issues quickly, collaborating with local Y teams as needed.

Engagement & Retention:
  • Share information about YMCA programs, events, and services to keep members engaged.
  • Address concerns with empathy, escalating complex situations when necessary.
  • Help foster strong relationships that encourage member satisfaction and long-term retention.

Team Collaboration:
  • Partner with local YMCA branches and regional sales teams to ensure seamless support.
  • Contribute to retention and sales goals through excellent service.
  • Build strong connections with program leaders and operational staff.
Why You'll Love Working at the Y:
At the YMCA, work is more than a job-it's a chance to be part of something bigger. You'll join a team dedicated to strengthening community and helping people thrive.
Professional Growth: Paid training, leadership development, and career advancement opportunities across 7 YMCA branches.
Health & Wellness Benefits: Comprehensive medical, dental, and employer-funded life insurance.
Time Off: 2 weeks paid vacation, plus sick and personal time.
Retirement Plan: 12% company contribution to your retirement fund-no match required.
Free YMCA Membership: Access to swim classes, fitness programs, and discounts on childcare, camp, and more!
Be the friendly voice that supports our members, builds relationships, and helps strengthen the Y community. Apply today and make a difference every day!
  • A high school diploma or equivalent; some college education preferred.
  • Minimum of 1 year of member support experience, ideally in a membership or subscription-based environment.
  • Excellent organizational and communication skills.
  • Ability to handle multiple tasks and prioritize effectively.
  • Proficiency in working across multiple software platforms and CRMs.
  • Bi-Lingual and Multi-Lingual candidates preferred.

Work Environment and Physical Demands:
  • Ability to work 80% of the time in a call center environment and 20% at local YMCA facilities.
  • Ability to speak concisely and effectively in a variety of situations.
  • Must be able to lift and carry equipment and supplies weighing up to 20 pounds.
  • Ability to stand, sit, or remain alert for extended periods.
  • Occasional bending, leaning, kneeling, and walking required.
  • Visual and auditory ability to respond swiftly and appropriately to critical situations.
  • Capacity to physically and mentally adapt to unexpected circumstances.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

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