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Monday Through Friday Online Inbound Call Center Jobs in Springfield, MA

EXL

Entry Level - Inbound Customer Care Reps

Hartford, CT · On-site

$19 - $24/hr

... Call Center Rep Location: Onsite, Hartford, CT Shifts: 8 hour shifts Monday - Friday with shifts ... Deliver outstanding client service through NPS and driver indices, compliance, and efficiency ...

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All JobsMonday Through Friday Online Inbound Call Center JobsMonday Through Friday Online Inbound Call Center Jobs in Springfield, MA

Monday Through Friday Online Inbound Call Center information

See Springfield, MA salary details

$12

$17

$22

How much do monday through friday online inbound call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for monday through friday online inbound call center in Springfield, MA is $17.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Monday Through Friday Online Inbound Call Center vs Customer Service Representative?

FeatureMonday Through Friday Online Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, office-based, or hybrid call center settingOffice, retail, or remote customer service roles
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; customer service training often preferred
Industry UsageCommon in telecommunications, tech, retail, and service sectorsWidespread across various industries including retail, healthcare, and finance
Work ScheduleMonday through Friday, daytime hoursVaries; often includes weekends and evenings

Both roles involve assisting customers via phone or online channels, but the Monday Through Friday Online Inbound Call Center typically offers more structured hours and a specialized call center environment, while Customer Service Representatives may work in diverse settings with varying schedules.

What are popular job titles related to Monday Through Friday Online Inbound Call Center jobs in Springfield, MA?

For Monday Through Friday Online Inbound Call Center jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Monday Through Friday Online Inbound Call Center jobs in Springfield, MA look for?

The top searched job categories for Monday Through Friday Online Inbound Call Center jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Monday Through Friday Online Inbound Call Center jobs?

Cities near Springfield, MA with the most Monday Through Friday Online Inbound Call Center job openings:

Monday Through Friday Online Inbound Call Center jobs near you
Infographic showing various Monday Through Friday Online Inbound Call Center job openings in Springfield, MA as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,925 per year, or $17.3 per hour.

Call Center Representatives - West Hartford, CT (not sales based)

CQ Partners

West Hartford, CT • On-site

$16.25 - $20.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Busy Ophthalmology practice with 10 locations in CT, looking for Call Center Associates to join our team in East Hartford. The call center customer service associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.
Duties and Responsibilities:
Essential responsibilities include but are not limited to:

  • Managing large amounts of inbound calls in a timely manner
  • Route calls to appropriate resources
  • Identify patient needs and clarify information provided
  • Research issues and provide solutions and/or alternatives
  • Enter patient information into EMR; obtain and verify patient demographics
  • Update existing patient information
  • Scan documentation into the patient's electronic chart
  • Schedule appointments
  • Verify insurance benefits and co-payments
Required Skills/Abilities:
  • Ability to handle call volume with grace and a friendly customer service attitude
  • Willingness to learn new skills within 6-month period
  • Available to work Monday through Friday, as well as occasional Saturdays
  • Excellent data entry and typing skills
  • Superb customer service skills
  • Excellent active listening, problem solving, verbal & written communication skills
  • Strong interpersonal and organizational skills
  • Adaptability to differing personality types
  • Ability to multi-task, manage time effectively and prioritize tasks
  • Dedication to teamwork and maintaining confidentiality
Bilingual (Spanish) reading, writing, and speaking skills are a plus
Ophthalmology experience preferred but not required
Education and Experience:
  • High School diploma or equivalent
Benefits:
  • 401K (Profit Sharing Plan)
  • Dental Insurance
  • Employee Perk Discounts
  • Health Insurance
  • Life Insurance
  • Paid Time Off/Holidays
  • Employee Referral Program
  • Uniform Allowance
  • Vision Insurance

Department Administrative Professionals Role Back Office Professional Locations Solinsky Eye Care & Hearing - West Hartford Employment type Full-time

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