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Executive Call Center Manager Jobs in Springfield, MA

iShare Inc.

Inbound Call Center Reps

Hartford, CT · On-site

At least 2 years previous customer service experience, preferably in the global financial services industry with exposure to treasury management * Willing to work 100% onsite at our Hartford, CT ...

MMC Group

Sr. Call Center CSR

East Hartford, CT · On-site

$21/hr

Senior Call Center Customer Service Representative | Sr. Call Center CSR Openings: 5 Location ... Throughout the past 35 years, MMC, one of the most trusted names in workforce management services ...

MMC Group LP

Be Seen First

Call Center Representative $19+/hr Need ASAP!

East Hartford, CT · On-site

$19.94/hr

High School Diploma or GED required with a minimum of six months of call center experience ... management services, has successfully delivered strategic solutions to large and small businesses ...

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All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Springfield, MA

Executive Call Center Manager information

See Springfield, MA salary details

$29.4K

$63.6K

$109.1K

How much do executive call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for executive call center manager in Springfield, MA is $63,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Springfield, MA? For Executive Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Springfield, MA look for? The top searched job categories for Executive Call Center Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Executive Call Center Manager jobs? Cities near Springfield, MA with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,610 per year, or $30.6 per hour.

Call Center Representative-- Contract-to-Hire

Amicis Global

East Hartford, CT • On-site

$19 - $20/hr

Contractor

Re-posted 6 days ago

Job description

Title: Call Center Representative
Location: East Hartford, CT (Onsite – 77 Hartland Street)
Duration: Contract-to-Hire (Full-time, 40 hrs/week)
Schedule: 8:30 AM – 4:30 PM, Monday through FridayPosition Overview:The Transaction Processor Associate II supports high-volume transaction processing and data management within a structured administrative environment. Working under general supervision, this role involves researching, analyzing, and updating consumer information across multiple systems with accuracy, confidentiality, and adherence to procedural guidelines. The ideal candidate thrives in a fast-paced, performance-driven setting and demonstrates strong attention to detail, reliability, and professionalism.
Key Responsibilities

  • Process case maintenance transactions accurately and within established procedural guidelines.

  • Research and evaluate consumer eligibility and update information in internal systems.

  • Communicate professionally with clients and consumers through written and verbal correspondence.

  • Maintain productivity and accuracy standards as defined by internal quality metrics.

  • Identify, document, and correct any data or process discrepancies.

  • Support multiple administrative projects and adapt quickly to changing priorities.

  • Demonstrate reliability through consistent attendance and timely completion of tasks.

  • Collaborate effectively with team members and maintain a positive, solutions-oriented attitude.

  • Uphold confidentiality and comply with all organizational policies and standards.

Required Qualifications

  • High School Diploma required; College Degree preferred.

  • Typing speed of at least 40 WPM.

  • 1+ years of experience in data entry, eligibility determination, or transaction processing.

  • Strong computer skills, including proficiency with Microsoft Office and data systems.

  • Excellent organizational, analytical, and problem-solving abilities.

  • Ability to work efficiently in a high-volume, deadline-driven environment.

  • Detail-oriented, dependable, and adaptable to change.

Preferred Experience

  • Prior experience in a healthcare, government, or transaction-processing environment.

  • Familiarity with eligibility determination systems or similar database tools.

  • Experience meeting productivity and quality targets in a data-driven role.

Work Environment

  • On-site office environment – East Hartford, CT.

  • Requires sitting and working at a computer for extended periods.

  • May include overtime, evening, or weekend shifts based on workload.

  • Fast-paced, accuracy-focused work setting requiring strong attention to detail.