ZipRecruiter

Log In

1

Executive Call Center Manager Jobs in Springfield, MA

MMC Group LP

Be Seen First

Call Center Representative Needed ASAP!!!

East Hartford, CT · On-site

$19.94/hr

If you're a great listener, enjoy helping others, and thrive in a fast-paced call center ... management services, has successfully delivered strategic solutions to large and small businesses ...

previous pagenext page

Showing results 21-40

All JobsCall Center JobsExecutive Call Center Manager JobsExecutive Call Center Manager Jobs in Springfield, MA

Executive Call Center Manager information

See Springfield, MA salary details

$29.4K

$63.6K

$109.1K

How much do executive call center manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for executive call center manager in Springfield, MA is $63,610.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $74,700.00 per year, depending on experience, location, and employer.

What is the difference between Executive Call Center Manager vs Call Center Supervisor?

AspectExecutive Call Center ManagerCall Center Supervisor
ResponsibilitiesOversees multiple call centers, develops strategies, manages budgets, and leads senior staffSupervises daily call center operations, manages frontline staff, and ensures performance metrics
CredentialsBachelor’s degree, management experience, industry certificationsHigh school diploma or equivalent, experience in call center operations
Work EnvironmentOffice-based, strategic planning, leadership meetingsFrontline supervision, shift management, direct staff interaction

The Executive Call Center Manager focuses on strategic leadership and overall management of call centers, while the Call Center Supervisor handles daily operations and staff supervision. Both roles require communication skills and industry knowledge, but differ in scope and responsibilities.

How much do executive call center managers make in the US?

Executive call center managers in the US typically earn between $70,000 and $120,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or in regions with a higher cost of living, and the role often requires strong leadership, communication skills, and familiarity with call center software tools.
What are popular job titles related to Executive Call Center Manager jobs in Springfield, MA? For Executive Call Center Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Executive Call Center Manager jobs in Springfield, MA look for? The top searched job categories for Executive Call Center Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Executive Call Center Manager jobs? Cities near Springfield, MA with the most Executive Call Center Manager job openings:
Executive Call Center Manager jobs near you
Infographic showing various Executive Call Center Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,610 per year, or $30.6 per hour.

Service Dept Call Center Rep, Balise Mazda

BALISE MOTOR SALES MASTER

Springfield, MA • On-site

$20 - $23/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 9 days ago

Job description

Retention Center Associate (Call Center)
This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.
Job Description:
  • Working at the Dealership's facility to ensure efficient turnaround with guests' calls.
  • Answer inbound calls.
  • Schedule appointments for our service departments.
  • Confirm appointments and follow up on customer satisfaction.
  • Introduce new customers to the benefits of doing business with Balise.
  • Educating customers about their vehicle needs and other questions they may have.
  • Partner with Service Advisors & Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.
  • Other duties assigned by managers.

Environmental & Physical Requirements:
  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.
  • While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.

Benefits Include:
  • Health, dental, life and disability insurance
  • 401(k) with company match
  • Flexible spending accounts
  • Paid Time-Off

Skills & Requirements:
  • Excellent customer service skills
  • Ability to learn product knowledge & upsell customers on services.
  • Answer phone calls
  • Flexible training & work schedule
  • Basic computer skills are required.
  • Ability to multi-task.

Apply