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Technical Support Jobs (NOW HIRING)

Stefanini

Technical Support Engineer

Greensboro, NC · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

Stefanini Group

Technical Support Engineer

Greensboro, NC · On-site

$48 - $52/hr

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Lucas Systems

Technical Support Agent

Easley, SC · On-site

$20/hr

IDEAL CANDIDATE PROFILE Technical Support Agent Lucas Systems, Inc. Overview Lucas offers full-service Point of Sale Technology and Service under one roof. We handle Software, Hardware, Professional ...

Daikin

Technical Support Specialist

Waller, TX · On-site

The HVAC Service Support Specialist provides technical support to contractors, distributors, engineers, and end users for Daikin's US domestic product lines. Provides pre and post-sales technical ...

CCRES, Educational & Behavioral Health Services

$24.41/hr

Regular Education Paraprofessional/Technical Support Aide * 10 month position * 11 paid holidays & 7 days of paid time off (pro-rated based on start date) * The hourly pay-rate for Regular Education ...

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

Amtech

Technical Support Specialist

Westford, MA

The Technical Support Specialist will support technical aspects of post market activities for all company products worldwide meeting and/or exceeding both internal and external customer expectations.

Vultr

Supervisor, Technical Support

As a Supervisor, Technical Support, you'll work closely with customers, system administrators, and engineering teams to troubleshoot complex issues, coordinate resolution efforts, and contribute to ...

Computech Corporation

Technical Support

Boulder, CO

$38K - $48K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

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All JobsTechnical Support Jobs

Technical Support information

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$14

$26

$44

How much do technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
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Technical Support jobs near you

Technical Support Engineer

Stefanini

Greensboro, NC • On-site

Other

Posted 12 days ago

Job description


Stefanini Group is hiring!
Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite)
For quick apply, please reach out to Ronald Alvarado
Call: +1 / Email:
Work LocationReport-to location is flexible to either Greensboro, NC, or Hagerstown, MD:7900 National Service Road, Greensboro, NC Pennsylvania Ave. Hagerstown, MD 21742
ResponsibilitiesThe Technical Support Engineer work focuses on provide specialized technical assistance to dealers and company's stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools.May provide onsite training for customer support personnel.Lead level is a specialist in Technical Support Engineering, typically obtained through education and work experience (position typically requires 6 years or more relevant experience).Provide technical support and technical problem solving on issues reported by the market.Visit markets and customers to support when there are reported technical problems.Conduct root cause analysis for product quality issues detected, define containment action when applicable and follow-up solution effectiveness.Utilize data acquisition and analysis tools.Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues.Expert level knowledge necessary in the design and development of Class8 and other company's trucks' powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of truck troubleshooting & repair and NA workshop service practices.
Requirements:Requires 8 years or more relevant experience as Technical Support Engineer work focuses on providing specialized technical assistance to dealers and The Company's stakeholders in order to facilitate resolution to complex product technical concerns and workshop tools. Expert level knowledge necessary in data acquisition and data analysis in diagnosing truck issues. Expert level knowledge necessary in the design and development of The Company's Class8 truck powertrain, chassis, and electrical/electronic systems, as well as in-depth knowledge of The Company's truck troubleshooting & repair and NA workshop service practices.
Listed salary ranges may vary based on experience, qualifications, and local market.
Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face-to-face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers.
About Stefanini Group
The Stefanini Group is a global provider of offshore, onshore, and nearshore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than four hundred clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are a CMM Level 5 company.
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