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Technical Support Jobs in Portland, OR (NOW HIRING)

Logitech

Technical Support Engineer

Camas, WA · On-site +1

$70K/yr

The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.

Shoot 360

Be Seen First

Technical Support Specialist

Vancouver, WA · On-site

$50K - $54K/yr

Associates degree in Computer Science or Management Information Systems preferred * 1-3 years of job experience in technical support - including both software and PC hardware support * Windows ...

Planar Systems

Technical Support Agent

Hillsboro, OR · On-site

Escalate unresolved service requests and challenging support requests to the appropriate advanced technical level. * Provide effective resolution on all service requests and close the loop with ...

Ra

Technical Support VP

Tualatin, OR

Vice President of Technical Support Job Location: Tualatin, OR, USA Job Level: Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of ...

Ra

Technical Support VP

Tualatin, OR

Vice President of Technical Support Job Location: Tualatin, OR, USA Job Level: Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of ...

Ra

Technical Support VP

Tualatin, OR

Vice President of Technical Support Job Location: Tualatin, OR, USA Job Level: Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of ...

Ra

Technical Support Vice President

Tualatin, OR

Vice President of Technical Support Job Location: Tualatin, OR, USA Job Level: Senior Level Develop and execute strategies to provide product and technical support Hire, train, and manage a team of ...

Smarsh

Technical Support Engineer I

Portland, OR

$60K - $80K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this role, you will manage customer account changes, including product downgrades and cancellations, while ...

Smarsh

Technical Support Specialist II

Portland, OR · Hybrid

$55K - $60K/yr

The Technical Support team is closely aligned with providing excellent client service, supporting each other, and enjoying the challenge of solving various technology problems. We believe job ...

Smarsh

Technical Support Engineer I

Portland, OR · On-site

$60K - $80K/yr

Summary Smarsh is seeking a Technical Support Engineer to join our Client Services team. In this role, you will manage customer account changes, including product downgrades and cancellations, while ...

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All JobsTechnical Support JobsTechnical Support Jobs in Portland, OR

Technical Support information

See Portland, OR salary details

$15

$27

$47

How much do technical support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support in Portland, OR is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.10 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

How do I get into technical support?

To enter technical support, candidates typically need a high school diploma or equivalent, along with strong problem-solving and communication skills. Relevant certifications, such as CompTIA A+ or network+, can improve job prospects, and familiarity with common tools like ticketing systems and remote support software is beneficial.

What is the job role of technical support?

The role of technical support involves assisting users with troubleshooting hardware, software, or network issues, often through phone, email, or remote access. It requires strong problem-solving skills, technical knowledge, and communication abilities to resolve technical problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Support specialist, and why are they important?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a Technical Support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, human tech support specialists are still essential for handling complex problems, personalized assistance, and critical thinking that AI cannot fully replicate. Many organizations use AI tools alongside human agents to improve efficiency and service quality.

What are Technical Support professionals?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What is the job of technical support?

Technical support professionals assist users by diagnosing and resolving hardware, software, and network issues. They often communicate with customers via phone, email, or chat and may use remote access tools to troubleshoot problems efficiently.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Portland, OR? The most popular types of Technical Support jobs in Portland, OR are:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Portland, OR as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,457 per year, or $27.6 per hour.
Technical Support Engineer

Technical Support Engineer

Procom Consultants Group

Hillsboro, OR

Contractor

Posted 8 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Technical Support Engineer


On behalf of our client, Procom Service is searching for a Technical Support Engineer for a contract opportunity in Hillsboro, OR. 


Technical Support Engineer Job Details


Will work on global user support requests for the mission-critical MDO SCI Windows tool owned by this team. Responsibilities include being a first responder to customer issues, doing triage, effectively duplicating the issues and clearly communicating to developers. Also monitoring error and event logs for proactive support. Filing bugs in TFS/Rally as appropriate. Restarting services, Server, database, etc. When not dealing with immediate issues, documenting existing application processes, support problems and resolutions in an FAQ and updating the Tools user manuals. 


Technical Support Engineer Mandatory Skills

  • IIS 
  • Windows Server 
  • Webservices 
  • Windows Application 
  • Clustered Environment 
  • Excellent Communication Skills (writing/verbal) 
  • Ability and willingness to learn a new internal tool 
  • Ability to work well with a team 
  • Minimum 2-4 years college degree in relevant field 
  • Minimum 4-6 years relative hands on experience 


Technical Support Engineer Nice to Have Skills

  • SQL Server 
  • C#.NET 
  • Script language 
  • App Fabric


Technical Support Engineer Start Date


ASAP


Technical Support Engineer Assignment Length


6 Months


"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

Apply