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Technical Support Jobs in Ontario (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Parker

Technical Support Representative

Milton, ON

The Customer Experience team is looking for a candidate to fill the role of a Technical Support Representative . The successful candidate will be responsible for delivering premier service and ...

Fortinet

Technical Support Engineer

Ottawa, ON · On-site

CA$74K - CA$90K/yr

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only ...

Dentons

Technical Support Specialist

Ottawa, ON

CA$65K - CA$75K/yr

The Technical Support Specialist plays a critical role in supporting our clients' IT needs with a "white glove" approach. The position will report directly to the Technical Support Lead.

Wisedocs AI

Technical Support Engineer

Toronto, ON · On-site

The Technical Support Engineer role sits between a Support Specialist and Technical Account Manager on the post-sale track. You own escalated support for a set of assigned accounts, investigating ...

Teldio

Technical Support Specialist

Ottawa, ON · On-site

Technical Support Specialist Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You'll play a key role in helping customers deploy, configure, and ...

New

Midea

Technical Support Specialist

Markham, ON

Technical Support Specialist- HVAC Location: Remote About Midea America Canada Corporation (MACC): Midea America Canada Corporation (MACC) is a Global leader in home appliances manufacturing ...

Teldio

Technical Support Specialist

Kanata, ON · On-site

Technical Support Specialist Teldio is seeking a technically skilled, customer-focused team member to join our Support team. Youll play a key role in helping customers deploy, configure, and maintain ...

Sectigo

Technical Support Specialist

Ottawa, ON

The Technical Support Specialist is the first line of support for Sectigo's growing global customer base -- enterprises, partners, and organizations that rely on our industry-leading security ...

CAAT Pension Plan

Technical Support Analyst

Toronto, ON

CA$73K - CA$86K/yr

Provide technical support to staff in the use of workstations, phones, printing, scanning, and software applications. * Respond to technical support requests; ensure tickets are acknowledged ...

Scotiabank

Technical support Analyst

Toronto, ON

The Technical Support Analyst will be working in a cross functional technology team responsible for the bank's Customer data and will contribute to the overall success of the team ensuring specific ...

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All JobsTechnical Support JobsTechnical Support Jobs in Ontario

Technical Support information

See Ontario salary details

$10

$20

$34

How much do technical support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for technical support in Ontario is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are the most commonly searched types of Technical Support jobs in Ontario? The most popular types of Technical Support jobs in Ontario are:
What are popular job titles related to Technical Support jobs in Ontario? For Technical Support jobs in Ontario, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Ontario look for? The top searched job categories for Technical Support jobs in Ontario are:
What cities in Ontario are hiring for Technical Support jobs? Cities in Ontario with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Ontario as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,387 per year, or $20.9 per hour.

Technical Support Representative

Technical Support Representative at Velox Imaging

Toronto, ON • On-site

Full-time

Re-posted 14 days ago

Job description

About Velox Velox Imaging provides the latest and greatest imaging solution for diagnostic clinics and small hospitals. We organize electronic documents and images for millions of patients, helping imaging centres go paperless and improve quality of care. We are a small team working towards a common goal: building a kick-ass online application to help clinics manage their patients.

Known for extraordinary customer service and based in Woodbridge, Ontario, Velox Imaging serves customers all over Canada. Located at Langstaff and Jane, our open concept office is designed with team collaboration in mind - no cube farms here. Job Description Top-rate customer experience is one of the things that define Velox.

We take an active interest in our customers' businesses, resolve technical problems and out of our way to provide an above and beyond experience. Think you have what it takes to join this kind of team. What you will do: Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued and heard in each interaction.

Conduct your own investigations for complex issues and uncertain situations. The team is here to help you with that, though it is expected that with time your will learn the product hardware and software specifics. Learning is not an option, it is a must.

Keep track of ongoing issues, resolving problems with the team and keeping customers up-to-date on resolution progress. Gather customer feedback and help the team in planning the new features. Pilot launch and introduce new features for the customers.

Turn any situation, including bad ones, into an extraordinary experience for our customers. Execute on creative ways to help make our customer feel loved and supported - this includes gifts and wider initiatives. What we expect from you: Excellent communication skills, both on the phone and email Expert technical skill level in computer hardware, operating systems and applications; experienced in troubleshooting operating system issues and virus/malware removal Strong understanding of network setup and diagnostics Desire to get things done, resolved and finished Open-mind and willingness to learn new things.

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