ZipRecruiter

Log In

1

Technical Support Jobs in Ontario (NOW HIRING)

Geekplus, Inc

System Technical Support L2

Thornhill, ON · On-site

System Technical Support Location: Ontario, Canada Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and ...

Dialpad

Sr. Technical Support Engineer

Kitchener, ON

Your role As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You'll act as a ...

previous page

Showing results 41-60

All JobsTechnical Support JobsTechnical Support Jobs in Ontario

Technical Support information

See Ontario salary details

$10

$20

$34

How much do technical support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support in Ontario is $20.86, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $24.04 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Ontario?

The most popular types of Technical Support jobs in Ontario are:

What are popular job titles related to Technical Support jobs in Ontario?

For Technical Support jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Ontario look for?

The top searched job categories for Technical Support jobs in Ontario are:

What cities in Ontario are hiring for Technical Support jobs?

Cities in Ontario with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,387 per year, or $20.9 per hour.

Technical Support Engineer- Canada

Autofleet

Toronto, ON • On-site

Full-time

Re-posted 3 days ago

Job description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

  • Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
  • Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
  • Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
  • Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
  • Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
  • Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

  • At least 3  years in technical support engineer or similar technical role
  • Strong customer-facing skills 
  • Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
  • Familiar with GCP, Jira, Intercom, and Notion- an advantage
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Experience with log analysis and error debugging.
  • Ability to multi-task and prioritize effectively while handling urgent issues.
  • Experience with web technologies and scripting languages - nice to have
  • Fantastic spoken and written English
  • Must be legally eligible to work in Canada