ZipRecruiter

Log In

1

Technical Support Jobs in Arkansas (NOW HIRING)

Duravant

Technical Support Specialist

Jonesboro, AR · On-site

The Technical Support Specialist is also responsible for analyzing warranty requests, fulfilling quotes for service, and creating SOPs and RCAs to prevent reoccurring issues. POSITION DUTIES ...

Suzano

Technical Services Manager

Pine Bluff, AR · On-site

$90 - $110/hr

Customer Support & Technical AssistanceConduct on-site technical visits to investigate and resolve customer complaints.Provide hands-on technical support , working closely with customers to ...

next page

Showing results 1-20

All JobsTechnical Support JobsTechnical Support Jobs in Arkansas

Technical Support information

See Arkansas salary details

$11

$21

$36

How much do technical support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support in Arkansas is $21.54, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.46 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Arkansas?

The most popular types of Technical Support jobs in Arkansas are:

What are popular job titles related to Technical Support jobs in Arkansas?

For Technical Support jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Arkansas look for?

The top searched job categories for Technical Support jobs in Arkansas are:

What cities in Arkansas are hiring for Technical Support jobs?

Cities in Arkansas with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Arkansas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,801 per year, or $21.5 per hour.

Technical Support Specialist

DURAVANT LLC

Jonesboro, AR • On-site

Full-time

Medical, PTO

Re-posted 5 days ago

Job description

FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.
As a Duravant Family Company, FMH Conveyors participates in global Diversity, Equity, and Inclusion programs, as well as Doing Good initiatives to support our communities. In addition to a culture that promotes long term career satisfaction, with opportunities for personal and professional growth, FMH Conveyors offers an excellent total rewards package that includes:
  • Compensation: We offer competitive compensation
  • Benefits: We have comprehensive benefit packages designed to support our employees' health, well-being, and financial security
  • Development: We have education and training programs which include an educational assistance program
  • Time Off: We offer paid holidays and paid time off
  • Driven Team Members: We have a cross-functional, collaborative environment, focused on delivering results
  • Core Values: Our core values are Teamwork, Respect, Integrity, Winning Spirit, and Sense of Urgency
  • Culture: We are driven by our number one asset - our employees, and their successes
  • Doing Good: We love to be active members of our community! We have several volunteer opportunities throughout the year.

FMH Conveyors is adding a Technical Support Specialist to our Lifecycle Services team, responsible for leading the technical support efforts as the liaison between customers and internal resources. This position is responsible for the prioritization, support and execution of all technical support-related jobs and inquiries. This position is expected to analyze technical support requests and provide resolutions for our customers. The Technical Support Specialist is also responsible for analyzing warranty requests, fulfilling quotes for service, and creating SOPs and RCAs to prevent reoccurring issues.
POSITION DUTIES & RESPONSIBILITIES include the following, other duties as assigned.
  • Manage, handle, and resolve incoming technical support inquiries
  • Provide timely support to customers
  • Assign or escalate issues to others as required
  • Work with customers to ensure PO's are received timely and accurately
  • Liaison between customers and internal resources (engineering, service, parts, etc.)
  • Quote service and installation for customers, ensuring accurate pricing and periodic reviews to align with margin expectations
  • Utilize SOP's and RCA's to address reoccurring issues
  • Lead the coordination of the field change activities
  • Identify, create, and publish technical bulletins that provide step-by-step troubleshooting and set up assistance for technical support topics
  • Observes safety and security procedures; Uses equipment and materials properly; Reports potentially unsafe conditions

POSITION REQUIREMENTS:
  • EDUCATION: Technical or Associates Degree Preferred
  • EXPERIENCE: 3+ years of in-field service experience or troubleshooting support for conveying equipment
  • Sound judgement
  • Effective interpersonal skills with ability to build relationships and interact with all levels of the organization
  • Strong analytical, problem solving, and decision-making skills
  • High degree of professionalism with strong communication. leadership skills and teamwork orientation
  • Computer skills: Sales Force, MS Office (Word, Excel, Outlook, PowerPoint) and ability to learn new ERP Systems (Epicor); Excel skills should be at the expert level with a high level of experience with pivot tables, VLOOKUP, etc.
  • Must be able to travel periodically

PHYSICAL REQUIREMENTS:
  • While performing the duties of this job, the employee is regularly required to communicate. The employee is frequently required to stand, sit, and walk. Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT:
  • Office and manufacturing environment

ADDITIONAL INFORMATION:
FMH Conveyors, a member of the Duravant family of operating companies, designs and manufactures products and services for truck loading and unloading applications. The NestaFlex and BestFlex brands lead the market in flexible gravity and powered conveyors, while MaxxReach and BestReach are the premier brands in telescopic and rigid conveyor systems. Known worldwide for their durability and reliability, FMH Conveyors products are engineered to support material handling applications for distribution centers, e-commerce, parcel post, retail stores, and a variety of manufacturers to help maximize productivity and increase efficiency.

Apply