Associate Technical Support REPORTS TO: Senior Technical Support DEPARTMENT: Information Technology EXEMPT: No VICE PRESIDENT: Vice President of Planning, Effectiveness, and Technology GENERAL ...
Associate Technical Support REPORTS TO: Senior Technical Support DEPARTMENT: Information Technology EXEMPT: No VICE PRESIDENT: Vice President of Planning, Effectiveness, and Technology GENERAL ...
Associate Technical Support
Raymond, MS · On-site
Associate Technical Support REPORTS TO: Senior Technical Support DEPARTMENT: Information Technology EXEMPT: No VICE PRESIDENT: Vice President of Planning, Effectiveness, and Technology GENERAL ...
Associate Technical Support
Raymond, MS · On-site
Associate Technical Support REPORTS TO: Senior Technical Support DEPARTMENT: Information Technology EXEMPT: No VICE PRESIDENT: Vice President of Planning, Effectiveness, and Technology GENERAL ...
Associate Technical Support
Raymond, MS · On-site
Associate Technical Support REPORTS TO: Senior Technical Support DEPARTMENT: Information Technology EXEMPT: No VICE PRESIDENT: Vice President of Planning, Effectiveness, and Technology GENERAL ...
Associate Technical Support
Raymond, MS · On-site
Associate Technical Support REPORTS TO: Senior Technical Support DEPARTMENT: Information Technology EXEMPT: No VICE PRESIDENT: Vice President of Planning, Effectiveness, and Technology GENERAL ...
The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. * Support includes specification, installation, and testing ...
The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. * Support includes specification, installation, and testing ...
The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. * Support includes specification, installation, and testing ...
The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology. * Support includes specification, installation, and testing ...
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Quick apply
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Tier 1 Tech Support Technician
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Tier 1 Tech Support Technician
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Tier 1 Tech Support Technician
Madison, MS · On-site
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Tier 1 Tech Support Technician
Madison, MS · On-site
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Quick apply
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Madison, MS · On-site
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Madison, MS · On-site
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Madison, MS · On-site +1
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
Madison, MS · On-site +1
$30K - $38K/yr
In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work ...
TECHNICAL SKILLS * Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers, and peripherals. * Troubleshoot hardware, software, and operating system issues.
TECHNICAL SKILLS * Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers, and peripherals. * Troubleshoot hardware, software, and operating system issues.
Program Support Assistant (Office Automation)
Jackson, MS · On-site
$36K - $42K/yr
The person in this position serves as the Program Support Assistant to the N&FS Administrative Officer, providing a wide variety of administrative, clerical, and technical support.
New
Program Support Assistant (Office Automation)
Jackson, MS · On-site
$36K - $42K/yr
The person in this position serves as the Program Support Assistant to the N&FS Administrative Officer, providing a wide variety of administrative, clerical, and technical support.
New
Project Support Specialist
Ridgeland, MS · On-site
Provide technical support to the Vital Records staff related to the vital records system, data modernization, andinteroperability projects. Support the development and maintenance of enhanced Vital ...
Quick apply
Project Support Specialist
Ridgeland, MS · On-site
Provide technical support to the Vital Records staff related to the vital records system, data modernization, andinteroperability projects. Support the development and maintenance of enhanced Vital ...
IT Support Engineer II
Flowood, MS · On-site
Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced ...
IT Support Engineer II
Flowood, MS · On-site
Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on advanced ...
Provide technical support for Asphalt & Emulsions facilities and help facility personnel troubleshoot and assess maintenance issues. * Serve as project manager for planned and unplanned ...
Quick apply
Provide technical support for Asphalt & Emulsions facilities and help facility personnel troubleshoot and assess maintenance issues. * Serve as project manager for planned and unplanned ...
IT Support Engineer II
Flowood, MS · On-site
Job Type Full-time Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This ...
IT Support Engineer II
Flowood, MS · On-site
Job Type Full-time Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
Description Position Overview The IT Support Engineer II provides advanced Level 1 and Level 2 technical support and serves as an escalation point for IT Support Engineer I. This role focuses on ...
KEY ROLE/DUTIES • Provide technical support for Asphalt & Emulsions facilities and help facility personnel troubleshoot and assess maintenance issues. • Serve as project manager for planned and ...
KEY ROLE/DUTIES • Provide technical support for Asphalt & Emulsions facilities and help facility personnel troubleshoot and assess maintenance issues. • Serve as project manager for planned and ...
KEY ROLE/DUTIES • Provide technical support for Asphalt & Emulsions facilities and help facility personnel troubleshoot and assess maintenance issues. • Serve as project manager for planned and ...
KEY ROLE/DUTIES • Provide technical support for Asphalt & Emulsions facilities and help facility personnel troubleshoot and assess maintenance issues. • Serve as project manager for planned and ...
Technical Support information
See Jackson, MS salary details
$12.57 - $14.97
14% of jobs
$16.23 is the 25th percentile. Wages below this are outliers.
$14.97 - $17.37
21% of jobs
$17.37 - $19.77
14% of jobs
The median wage is $19.91 / hr.
$19.77 - $22.17
18% of jobs
$23.80 is the 75th percentile. Wages above this are outliers.
$22.17 - $24.57
12% of jobs
$24.57 - $26.97
6% of jobs
$26.97 - $29.37
4% of jobs
$29.37 - $31.76
3% of jobs
$31.76 - $34.16
3% of jobs
$34.16 - $36.56
3% of jobs
$36.56 - $38.96
1% of jobs
$12
$22
$38
How much do technical support jobs pay per hour?
What is a technical support?
What are the key skills and qualifications needed to thrive as a technical support?
What are some common challenges faced in a technical support role and how can I prepare for them?
What is the difference between Technical Support vs Customer Service Representative?
| Aspect | Technical Support | Customer Service Representative |
|---|---|---|
| Required Credentials | Technical certifications, IT knowledge | Communication skills, customer service training |
| Work Environment | IT departments, call centers, remote support | Call centers, retail, online support |
| Employer & Industry Usage | Tech companies, software firms, hardware providers | Retail, telecom, service industries |
| Common Search & Comparison Intent | Technical skills, troubleshooting, IT support | Customer interaction, service quality |
While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.
What jobs are considered technical support?
What are the most commonly searched types of Technical Support jobs in Jackson, MS?
The most popular types of Technical Support jobs in Jackson, MS are:
What are popular job titles related to Technical Support jobs in Jackson, MS?
For Technical Support jobs in Jackson, MS, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Jackson, MS look for?
The top searched job categories for Technical Support jobs in Jackson, MS are:

Job description
Position Title:
Job Description:
HINDS COMMUNITY COLLEGE
Job Descriptions
JOB TITLE: Associate Technical Support
REPORTS TO: Senior Technical Support
DEPARTMENT: Information Technology
EXEMPT: No
VICE PRESIDENT: Vice President of Planning, Effectiveness, and Technology
GENERAL STATEMENT OF THE FUNCTION
All Hinds Community College employees must commit to the Caring Campus approach to student engagement and daily apply these general behavioral objectives: listen to student questions and concerns with a positive attitude and make meaningful connections with students.
The Associate Technical Support position is responsible for providing timely and effective technical support to end users, troubleshooting and resolving hardware, software, and connectivity issues, and helping ensure the reliable operation of technology systems across the College. This role supports multiple campus locations and serves as a key contributor to maintaining a stable and secure technology environment. The position requires a strong customer service mindset, exceptional communication skills, and a commitment to delivering high-quality support to students, faculty, and staff while promoting a positive technology experience.
QUALIFICATIONS REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Proficient in supporting and troubleshooting Windows and macOS operating systems, including installation, configuration, maintenance, and end-user support.
- Working knowledge of enterprise applications, including Microsoft 365, Adobe Creative Cloud products, and learning management systems (LMS).
- Familiarity with IT Service Management (ITSM) platforms such as ServiceNow, Remedy, or Zendesk (or similar ticketing and support systems).
- Ability to diagnose and resolve hardware, software, peripheral, and basic network connectivity issues in a timely manner.
- Strong interpersonal and customer service skills with the ability to assist users with varying levels of technical proficiency.
- Excellent written and verbal communication skills, with the ability to explain technical concepts in a clear and user-friendly manner.
- Strong organizational, time management, and prioritization skills with the ability to manage multiple tasks and deadlines.
- Experience documenting incidents, troubleshooting steps, resolutions, and knowledge base articles to support continuous improvement.
- Ability to handle multiple requests simultaneously while maintaining accuracy, professionalism, and attention to detail.
- Strong research and problem-solving skills with the ability to identify and implement effective solutions
- Ability to work independently and collaboratively in a team-oriented environment while contributing to the overall success of IT operations.
EDUCATION AND/OR EXPERIENCE
Should meet at least one of the following:
- Associate's degree in Information Technology or equivalent field from a regionally accredited institution.
- Standard high school diploma or GED and a minimum of three (3) years of relevant IT support experience.
- Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintain knowledge of diversity-related issues, legislation, and best practices.
- Provide on-site technical support across multiple campus locations, ensuring reliable technology services.
- Monitor, prioritize, troubleshoot, and resolve incidents and service requests through the IT ticketing system, escalating issues when necessary and providing timely communication to end users.
- Maintain accurate documentation of troubleshooting procedures and solutions
- Diagnose, troubleshoot, and repair hardware, software, peripheral, and basic connectivity issues for desktops, laptops, printers, mobile devices, and other technology equipment.
- Coordinate with vendors, manufacturers, and service providers regarding warranty claims, equipment repairs, and replacement services.
- Assist with technology refresh initiatives, inventory management, asset tracking, and device lifecycle activities.
- Deploy and support end-user technology, ensuring all equipment is properly configured, tested, documented, and operational.
- Collaborate with IT team members to resolve complex technical issues and complete projects.
- Provide in-person, remote, and phone-based technical assistance to students, faculty, and staff.
- Provide technical support for special events.
SUPERVISORY RESPONSIBILITIES:
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hand to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, taste and smell. The employee is frequently required to sit.
The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate, and the employee is occasionally required to perform job responsibilities outdoors and off site.
We promote a culture of inclusion for all employees that respects individual strengths, ideas, and capabilities. We believe that our differences enable us to make better decisions, drive innovation, and deliver better results.
MissionHinds Community College is committed to moving people and communities forward by helping develop their purpose, passion and profession.
VisionHinds Community College will be a catalyst to create a competitive economy and a compelling culture for Mississippi.
ValuesHinds Community College aspires to the following IDEALS:
- Integrity
- Diversity
- Excellence
- Accountability
- Leadership
- Stewardship
In compliance with Title VI of the Civil Rights Act of 1964, Title IX, Education Amendments of 1972 of the Higher Education Act, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 and other applicable Federal and State Acts, Hinds Community College offers equal education and employment opportunities and does not discriminate on the basis of race, color, national origin, religion, sex, age, disability or veteran status in its educational programs and activities. We recognize our responsibility to provide an open and welcoming environment that fosters a culture of diversity, equity, and inclusion for employees and students to collaboratively learn, work and serve our communities.
The following have been designated to handle inquiries regarding these policies:
EEOC Compliance: The Office of Human Resources
PO Box 1100 Raymond MS 39154; Phone: 601-857-3396 or Email: EEOC@hindscc.edu.
Title IX: Vice President Student Services, Title IX Coordinator
PO Box 1100 Raymond MS 39154; Phone: 601-857-3353 or Email: TitleIX@hindscc.edu.
Full Time/Part Time:
Position Type:
Job Classification:
Scheduled Hours:
About Hinds Community College
Sourced by ZipRecruiter
Industry
Colleges, universities, and professional schools
Company size
501 - 1,000 Employees
Headquarters location
Raymond, MS, US
Year founded
1917