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Technical Support Jobs in Jackson, MS (NOW HIRING)

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

Beth Page tech

Project Support Specialist

Ridgeland, MS · On-site

Provide technical support to the Vital Records staff related to the vital records system, data modernization, andinteroperability projects. Support the development and maintenance of enhanced Vital ...

Renuke

Engineering Support Specialist

Jackson, MS · On-site

Responsible for providing technical support, troubleshooting, and maintenance of IT systems, infrastructure, and applications. This role ensures reliable operation of hardware, software, networks ...

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All JobsTechnical Support JobsTechnical Support Jobs in Jackson, MS

Technical Support information

See Jackson, MS salary details

$12

$22

$38

How much do technical support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support in Jackson, MS is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

How do I get into technical support?

To enter technical support, candidates typically need a high school diploma or equivalent, along with strong problem-solving and communication skills. Relevant certifications, such as CompTIA A+ or network+, can improve job prospects, and familiarity with common tools like ticketing systems and remote support software is beneficial.

What is the job role of technical support?

The role of technical support involves assisting users with troubleshooting hardware, software, or network issues, often through phone, email, or remote access. It requires strong problem-solving skills, technical knowledge, and communication abilities to resolve technical problems efficiently.

What are the key skills and qualifications needed to thrive as a Technical Support specialist, and why are they important?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a Technical Support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

Is AI replacing tech support?

AI is automating certain tasks within technical support, such as troubleshooting common issues and providing initial customer responses. However, human tech support specialists are still essential for handling complex problems, personalized assistance, and critical thinking that AI cannot fully replicate. Many organizations use AI tools alongside human agents to improve efficiency and service quality.

What are Technical Support professionals?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What is the job of technical support?

Technical support professionals assist users by diagnosing and resolving hardware, software, and network issues. They often communicate with customers via phone, email, or chat and may use remote access tools to troubleshoot problems efficiently.
More about Technical Support jobs
Technical Support jobs near you
Infographic showing various Technical Support job openings in Jackson, MS as of July 2026, with employment types broken down into 81% Full Time, and 19% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $47,213 per year, or $22.7 per hour.
Technical Support Specialist - Jackson, MS

Technical Support Specialist - Jackson, MS

Canopy

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

8th of 21 rated holiday rentals

Job description

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:
  • The voice of our children and families always comes first
  • Relationships matter and our differences make us stronger
  • We take great joy in service to others
  • Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work® for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025-2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.
We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:
  • Competitive Compensation
  • 403b Retirement Plan with Match
  • Medical, Dental, Vision Insurance
  • PTO/Vacation
  • Employee Wellness Program and Counseling Services

Technical Support Specialist - Position Overview:
  • The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position utilizes one-on-one consultancy to end users and Organization Network staff.
  • The position's responsibilities require independent analyses, communication and problem solving skills.
  • Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.

Job Responsibilities:
  • Provide technical support to end users via IT Support system(s).
  • Track, prioritize and document requests using an IT support request system.
  • Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
  • Recommends and/or performs upgrades on systems to ensure longevity.
  • Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
  • Assists with keeping Facility Manual documentation updated with current network configuration information.
  • Keeps location inventory lists updated and accurate.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works under Technical Support Specialist II on special projects as assigned by IT management.
  • Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.

Required Qualifications:
  • Associate's degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required.
  • Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
  • Microsoft Server 2008 and above; excellent communication skills both verbal and written.
  • Phone system experience helpful.
  • Must be willing to use personal vehicle for Organization travel when required.
  • Mileage will be reimbursed when applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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