ZipRecruiter

Log In

1

Technical Support Jobs in Jackson, MS (NOW HIRING)

Powersolv

Technical Writer

Jackson, MS · On-site

Develop technical standards supporting approved security policies. * Develop operational procedures and implementation of guidance. * Create security baselines and configuration documentation.

Lorven Technologies

Technical Writer

Jackson, MS · On-site

Primary responsibilities include: - Develop and revise information security policies - Develop technical standards supporting approved security policies. - Develop operational procedures and ...

Accord Technologies Inc.

Technical Writer

Jackson, MS · On-site

Technical Writer Jackson, MS 12 months contract The Technical Writer will support the planning, development, implementation, and ongoing operations of a Comprehensive Child Welfare Information System ...

MAT Holdings, Inc

Technical Trainer

Jackson, MS · On-site +1

$28.25 - $37.75/hr

Wellness Programs, including fitness reimbursements and mental health support * Health Savings ... Conduct technical training sessions at customer regional and national sales meetings and at trade ...

MAT Holdings, Inc

Technical Trainer

Jackson, MS

$28.25 - $37.75/hr

Wellness Programs, including fitness reimbursements and mental health support * Health Savings ... Conduct technical training sessions at customer regional and national sales meetings and at trade ...

previous pagenext page

Showing results 21-40

All JobsTechnical Support JobsTechnical Support Jobs in Jackson, MS

Technical Support information

See Jackson, MS salary details

$12

$22

$38

How much do technical support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for technical support in Jackson, MS is $22.70, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $24.71 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Jackson, MS?

The most popular types of Technical Support jobs in Jackson, MS are:

What are popular job titles related to Technical Support jobs in Jackson, MS?

For Technical Support jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Technical Support jobs in Jackson, MS look for?

The top searched job categories for Technical Support jobs in Jackson, MS are:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Jackson, MS as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $47,213 per year, or $22.7 per hour.

Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)

Metalcraft of Mayville

Brandon, MS • On-site

Other

Re-posted yesterday

Metalcraft of Mayville rating

6.7

Company rating: 6.7 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Metalcraft of Mayville
Metalcraft of Mayville is an Equal Opportunity Employer:Minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
Technical / Field Service Technician - (ND, SD, NE, KS, IA Territory)
US-MS-Brandon
Job ID: 2025-4079
# of Openings: 1
Category: Sales
Scag Southwest
Overview

The Field Service Technician is a team member assigned to a specific region to work to resolve, identify, and provide best in class technical service support of various outdoor power equipment products. The region covered by this role includes North and South Dakota, Nebraska, Kansas, and Iowa. In addition, the Field Service Technician will provide training and support to dealers in their specified territory. This position requires up to 75% travel during peak season to fully assist in the diagnosis and repair of Scag Power Equipment products. Travel is required and is otherwise remote.


Responsibilities
  • Essential duties:
    • Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for specified territory.
    • Handle Pro-Gold Dealer contacts for specified territory.
    • Manage and priorities work load demands efficiently.
    • Communicate with, and assist Scag Territory Sales Managers with service, warranty and parts concerns as needed.
    • Assist dealers and end users with machine troubleshooting and diagnosis.
    • Assist dealers and end users with parts questions/concerns.
    • Provide in-field on site support assistance to dealers – when applicable.
    • Follow all corporate procedures and objectives while representing Scag Power Equipment.
    • Complete field reports with information pertaining to issues and resolutions reported in specified territory.
    • Perform all duties as requested.
  • Customer Contacts
    • Assist with customer contacts sent in via social media, email, etc. - when applicable.
    • Coordinate, manage & distribute of any complaints with technical support staff – when applicable.
  • Training
    • Participate in dealer training seminars.
    • Assist with creation and development of training materials.
  • Miscellaneous
    • Assist with improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
    • Assist engineering, research and development with field requests as required.
    • Additional duties as required.

Qualifications

Skills Required:

  • Must possess excellent communication skills (written, verbal, and presentation);
  • Must be detailed-orientated, organized, and able to multitask on various projects;
  • Must be self-motivated and demonstrate the ability to work autonomously;
  • Works well in a cross-functional team environment, must be a team player and customer focused;
  • Ability to present to large groups;
  • Ability to create an environment of trust and always exhibit a positive attitude;
  • Knowledge of outdoor power equipment, mechanical ability to diagnose machine failures and repair as needed.

Education/Experience: 

  • Associated degree in Technical service or equivalent combination of education and experience in related field;
  • A minimum of 2-3 years of related experience;
  • Advanced hydraulic and electrical knowledge including the ability to read and interpret schematics;
  • High School Diploma.

Compensation details: 7.24-7.25


PI49443b3f6eac-37820-38347698

What Metalcraft of Mayville employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply