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Technical Support Manager Jobs in Jackson, MS (NOW HIRING)

Beth Page tech

Project Support Specialist

Ridgeland, MS · On-site

Provide additional training support to hospitals, funeral homes, coroner's offices, hospitals, hospices and nursing homes on how to use the vital records database management system. Provide technical ...

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

... can manage competing priorities, improve support processes, develop employees, and collaborate effectively with clinical, operational, and technical teams. Key Responsibilities * Lead, coach, and ...

Next Step Innovation

Technical Account Manager

Clinton, MS · Hybrid

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and ... This is not a traditional Tier 2 support role. As a TAM, you'll spend up to four days per week ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and ... This is not a traditional Tier 2 support role. As a TAM, you'll spend up to four days per week ...

Next Step Innovation

Technical Account Manager

Clinton, MS · On-site

$24 - $33/hr

Overview Next Step Innovation is hiring a Technical Account Manager (TAM) to champion standards and ... This is not a traditional Tier 2 support role. As a TAM, you'll spend up to four days per week ...

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Technical Support Manager information

See Jackson, MS salary details

$25.7K

$74.9K

$128.5K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Jackson, MS is $74,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

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Cities near Jackson, MS with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,867 per year, or $36 per hour.

Technical Support Specialist - Jackson, MS

Canopy

Jackson, MS • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Hilton Grand Vacations rating

6.8

Company rating: 6.8 out of 10

Based on 150 frontline employees who took The Breakroom Quiz

8th of 21 rated holiday rentals

Job description

Founded in 1912 as an adoption agency, Canopy Children's Solutions is Mississippi's most comprehensive nonprofit provider of children's behavioral health, educational, and family support solutions. Canopy employs a diverse group of mission-driven individuals committed to honoring the voice of Mississippi children and families. Being an integral part of the Canopy team involves committing to the Core Values that drive our organization forward:
  • The voice of our children and families always comes first
  • Relationships matter and our differences make us stronger
  • We take great joy in service to others
  • Our families and our communities deserve our very best

Canopy has been recognized as a Great Place to Work for the fifth consecutive year and is one of only nine companies in Mississippi to earn this certification for 2025-2026. At Canopy, employees are committed to fostering a healthy workplace culture built on trust and driven by a shared mission: helping children thrive and empowering families to overcome extraordinary challenges.
We offer a comprehensive benefits package for all eligible full-time employees. Benefits include, but are not limited to:
  • Competitive Compensation
  • 403b Retirement Plan with Match
  • Medical, Dental, Vision Insurance
  • PTO/Vacation
  • Employee Wellness Program and Counseling Services

Technical Support Specialist - Position Overview:
  • The Technical Support Specialist I assists staff with technical support of desktop/laptop computers, applications, and related technology.
  • Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • The position utilizes one-on-one consultancy to end users and Organization Network staff.
  • The position's responsibilities require independent analyses, communication and problem solving skills.
  • Work that is performed requires a strong work ethic, independent thinking, initiative and judgment.

Job Responsibilities:
  • Provide technical support to end users via IT Support system(s).
  • Track, prioritize and document requests using an IT support request system.
  • Manage day to day operations of the IT systems including computers, networks, phone systems, copiers, cell phones, pagers and security systems.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing system, application servers, and administrative systems.
  • Recommends and/or performs upgrades on systems to ensure longevity.
  • Works with Regional Directors, IT management, & procurement staff to purchase hardware and software.
  • Assists with keeping Facility Manual documentation updated with current network configuration information.
  • Keeps location inventory lists updated and accurate.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works under Technical Support Specialist II on special projects as assigned by IT management.
  • Assist in developing and maintaining IT systems to include, but not limited to: System hardware including user stations, servers and network hardware; Communication Systems including phone systems, cell phones and pagers.

Required Qualifications:
  • Associate's degree in Computer Science, or equivalent trade school certification are required; at least 2 years of IT support experience required.
  • Experience which should include: PC maintenance and repair; software installation & maintenance; Network (LAN, WAN & VPN) installation and maintenance; Current Windows operating systems; Internet and e-mail support; Active Directory;
  • Microsoft Server 2008 and above; excellent communication skills both verbal and written.
  • Phone system experience helpful.
  • Must be willing to use personal vehicle for Organization travel when required.
  • Mileage will be reimbursed when applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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