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Technical Support Manager Jobs in Brookhaven, MS

Hitachi

OSS Support Engineer

Crystal Springs, MS · On-site

Manage warranty claims and vendor interactions for hardware repairs. * Support collaboration spaces, meeting rooms, and end-user technology needs. Your Background * Formal IT qualification, technical ...

Hitachi, Ltd.

OSS Support Engineer

Crystal Springs, MS · On-site

Manage warranty claims and vendor interactions for hardware repairs. * Support collaboration spaces, meeting rooms, and end-user technology needs. Your Background * Formal IT qualification, technical ...

ABB

Strategic Segment Proposal Engineer

Crystal Springs, MS · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Sales Support Manager __ As a Strategic Segment Proposal Engineer, you will be responsible for developing Technical & Commercial Proposals for ABB Electrification's focused industry segments (data ...

Entergy

Distribution Designer I-Sr.

Brookhaven, MS

Provide leadership and technical support to local operations and contract compliance with regards ... Ability to manage multiple activities and changing priorities. * Ability to work well under ...

Entergy

Distribution Designer I-Sr.

Brookhaven, MS · On-site

Provide leadership and technical support to local operations and contract compliance with regards ... Ability to manage multiple activities and changing priorities. * Ability to work well under ...

ABB

Utility Sales Support

Crystal Springs, MS · Remote

$17.75 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... management. Qualifications for the role: * Bachelor's Degree in engineering, business or related field preferred * Minimum 3 years of technical customer support experience in the Industrial, Utility ...

Elior North America

Retail Manager

Summit, MS · On-site

$42K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Conferring with the district manager or other departments regarding the technical and ... We take pride in supporting the development of our employees and their skills at all levels and in ...

Hitachi

Senior Field Service Technician

Crystal Springs, MS

$38.14 - $41.55/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... management teams to resolve complex field challenges. Technical Responsibilities * Perform, oversee, or validate transformer testing and diagnostic activities. * Support vacuum processing, oil ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Brookhaven, MS

Technical Support Manager information

See Brookhaven, MS salary details

$22.9K

$66.6K

$114.4K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Brookhaven, MS is $66,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,400.00 and $80,700.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What cities near Brookhaven, MS are hiring for Technical Support Manager jobs?

Cities near Brookhaven, MS with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Brookhaven, MS as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,644 per year, or $32 per hour.

Desktop Support Enginner

Axiom Technologies LLC

Crystal Springs, MS • On-site

Other

Posted 5 days ago

Job description

Job Details

  • Benefits: No benefits are provided with this contract.
  • Location: Crystal Springs, MS (Onsite)
  • Duration: 3 months
  • Employment Type: 1099 Independent Contractor

SUMMARY
We are looking for an experienced OSS (Onsite Support Services) Technician to provide onsite IT support at our client’s location in Crystal Springs, MS. This is a full-time onsite opportunity for an initial 90-day engagement, with a strong possibility of extension based on business needs and performance.

TECHNICAL SKILLS

  • Provide onsite Level 1 & Level 2 technical support for laptops, desktops, mobile devices, printers, and peripherals.
  • Troubleshoot hardware, software, and operating system issues.
  • Handle incidents, service requests, hardware replacements, and break/fix support.
  • Install, configure, and update Windows operating systems and approved enterprise applications.
  • Perform hardware diagnostics, repairs, and preventive maintenance.
  • Support system imaging, deployment, migration, and refresh activities.
  • Install, configure, and maintain approved software applications.
  • Ensure compliance with software licensing and organizational standards.
  • Perform basic network troubleshooting including LAN, Wi-Fi, VPN, TCP/IP, DNS, and DHCP.
  • Coordinate with remote infrastructure and network teams for escalated issues.
  • Support conference room AV equipment and meeting room technologies.
  • Track IT assets, accessories, and inventory accurately.
  • Manage device issuance, recovery, replacement, and disposal following company procedures.
  • Maintain accurate incident and service request documentation using ITSM tools.
  • Update knowledge base articles when required.
  • Provide regular status updates to the Regional IT Manager.
  • Minimum 2+ years of experience in Desktop Support, IT Support, or Technical Support.
  • Strong troubleshooting experience with Windows 10/11 and Microsoft 365.
  • Experience supporting desktops, laptops, printers, scanners, and peripheral devices.
  • Hands-on experience with ITSM tools such as ServiceNow, JIRA, or similar.
  • Intermediate English communication skills (written and verbal).
  • Ability to work independently in an onsite client environment.
  • Windows 10/11 administration and troubleshooting.
  • Microsoft Office Suite and Microsoft 365.
  • Basic Microsoft 365 administration.
  • Hardware troubleshooting and replacement.
  • TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN troubleshooting.
  • Remote support tools such as TeamViewer and AnyDesk.
  • Exposure to SCCM and/or Microsoft Intune is preferred.
  • Experience supporting enterprise environments.
  • Knowledge of Mobile Device Management (MDM) solutions such as Microsoft Intune.
  • Excellent customer service and communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Self-motivated and capable of working independently.
  • Strong organizational and time management skills.
  • CERTIFICATIONS
  • CompTIA A+
  • Microsoft Certified Professional (MCP)
  • ITIL Foundation Certification

WORK AUTHORIZATION
Preferred: U.S. Citizens, s, and L2 visa holders.

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