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Technical Support Manager Jobs in Winona, MS (NOW HIRING)

Entergy

Distribution Designer

Grenada, MS · On-site

Provide leadership and technical support to local operations and contract compliance with regards ... Ability to manage multiple activities and changing priorities. * Ability to work well under ...

Entergy

Distribution Designer

Grenada, MS · On-site

Provide leadership and technical support to local operations and contract compliance with regards ... Ability to manage multiple activities and changing priorities. * Ability to work well under ...

Oak St. Health

District Support Pharmacist PT

Kosciusko, MS · On-site

$57 - $68.50/hr

Living our purpose by helping to manage and improve patient health through safe and appropriate ... Maintaining relevant clinical and technical skills for the job as the industry evolves (including ...

CVS Health

District Support Pharmacist PT

Kosciusko, MS · On-site

$57 - $68.50/hr

  • Medical

  • Dental

  • Vision

Living our purpose by helping to manage and improve patient health through safe and appropriate ... Maintaining relevant clinical and technical skills for the job as the industry evolves (including ...

CVS Health

District Support Pharmacist PT

Kosciusko, MS · On-site

$57 - $68.50/hr

  • Dental

  • Vision

Living our purpose by helping to manage and improve patient health through safe and appropriate ... Maintaining relevant clinical and technical skills for the job as the industry evolves (including ...

CVS Health

Pharmacy Manager

Kosciusko, MS · On-site

$63.75 - $75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and ... Maintaining relevant clinical and technical skills for the job as the industry evolves (including ...

CVS Health

Pharmacy Manager

Kosciusko, MS · On-site

$63.75 - $75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Pharmacy Managers support novel program awareness, onboard newly hired pharmacy team members, and ... Maintaining relevant clinical and technical skills for the job as the industry evolves (including ...

Oak St. Health

Pharmacy Manager

Kosciusko, MS · On-site

$63.75 - $75/hr

Supporting safe and accurate prescription fulfillment by following--and directing the pharmacy team ... Maintaining relevant clinical and technical skills for the job as the industry evolves (including ...

Modine Manufacturing Company

Sales Manager

Grenada, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... technical and commercial assistance * Customer development and management through in-person and ... support resources and processes * Coordination with Operations and other functional areas to ensure ...

Milwaukee Tool

Machine Tech-Grenada

Grenada, MS · On-site

$18.25 - $23.50/hr

Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction ... Inform supervisor or Department Manager about processes or equipment requiring attention.

Milwaukee Tool

Machine Tech-Grenada

Grenada, MS

$18.25 - $23.50/hr

Meanwhile, you'll have the support and resources of the fastest-growing brand in the construction ... Inform supervisor or Department Manager about processes or equipment requiring attention.

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Winona, MS

Technical Support Manager information

See Winona, MS salary details

$27.1K

$79K

$135.6K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Winona, MS is $79,002.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,800.00 and $95,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

What cities near Winona, MS are hiring for Technical Support Manager jobs?

Cities near Winona, MS with the most Technical Support Manager job openings:

Technical Support Manager jobs near you

Service Manager | Winona, MS (36571)

Empire Truck Sales

Winona, MS

Full-time

Medical, Dental, Vision, Retirement

Posted 17 days ago

Empire Truck Sales rating

5.0

Company rating: 5.0 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

142nd of 152 rated car dealerships

Job description

Lead with Excellence as a Service Manager at Empire Truck Sales

Empire Truck Sales — one of the Southeast’s leading Freightliner and Western Star dealerships — is hiring an experienced Service Manager to lead our service team and deliver exceptional customer experiences.

If you’re a motivated leader with experience in heavy truck or automotive service, strong communication skills, and a passion for operational excellence, we want to hear from you.

What You’ll Do
  • Lead and support a high-performing service team
  • Deliver outstanding customer service
  • Manage workflow, productivity, and department profitability
  • Provide technical support and service guidance
  • Collaborate with sales, parts, and operations teams
  • Build strong customer relationships
What You’ll Need
  • 2+ years of experience preferred in a Shop Foreman, Service Manager, Assistant Service Manager, or similar leadership role within a heavy truck, automotive, fleet maintenance, transportation, equipment, or related mechanical service environment. Candidates should have experience leading technicians and managing repair, maintenance, or service operations in a technical, industrial, or dealership setting.
  • Experience managing technicians in a dealership, fleet, or service environment
  • Strong leadership, communication, and organizational skills
  • Retail dealership service experience preferred
  • Experience as a diesel mechanic and/or DTNA (Freightliner or Western Star) knowledge is a plus
  • Ability with Microsoft Office and dealership management systems
  • Ability to thrive in a fast-paced diesel service department environment
  • Strong commitment to safety, quality, and customer satisfaction
Why Join Empire Truck Sales?

At Empire Truck Sales, we offer more than a job — we offer a long-term career with a company known for stability, growth, and excellence in the transportation industry.

Benefits Include:
  • Competitive Salary + Commission
  • Medical, Dental & Vision Insurance
  • 401(k) Retirement Plan
  • Paid Short & Long-Term Disability
  • In-House Training & Career Development
  • Advancement Opportunities
  • State-of-the-Art Facilities
 Build Your Career with Empire

At Empire Truck Sales, we’re committed to teamwork, customer service, and investing in our people. Join a company where your leadership can make a real impact.

Apply today and drive your career forward with Empire Truck Sales.

Empire Truck Sales is a drug-free workplace. Employment offers are contingent upon background check and drug screening.

Empire Truck Sales, LLC is an Equal Opportunity Employer.

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