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Technical Support Manager Jobs in Jackson, MS (NOW HIRING)

Accord Technologies Inc.

Technical Writer

Jackson, MS · On-site

... support. The Technical Writer will collaborate with project management, business analysts, system architects, developers, quality assurance teams, and program stakeholders to produce clear, accurate ...

Bjak

Technical Recruiter

Madison, MS

Role You will support end-to-end recruiting for A1's product, engineering, and business roles. This ... You will work closely with recruiters and hiring managers to keep hiring moving smoothly and ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users ... Collaboration - Work closely with management and IT teams to understand corporate objectives and ...

MAT Holdings, Inc

Technical Trainer

Jackson, MS · On-site +1

$28.25 - $37.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Wellness Programs, including fitness reimbursements and mental health support * Health Savings ... Attend ride-a-longs with customer commercial sales managers to promote and educate their customers ...

MAT Holdings, Inc

Technical Trainer

Jackson, MS

$28.25 - $37.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Wellness Programs, including fitness reimbursements and mental health support * Health Savings ... Attend ride-a-longs with customer commercial sales managers to promote and educate their customers ...

Jackson State University

Event Assistant

Jackson, MS · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support for university events, including support for all satellite campuses as ... Oversee the management and maintenance of the department's website and social media platforms ...

MDB Health Services

IT Systems Specialist

Flowood, MS · On-site

... network issues, managing user accounts, and assisting with the implementation of new technologies to support our distributed facilities. Responsibilities : * Provide technical support and ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Jackson, MS

Technical Support Manager information

See Jackson, MS salary details

$25.7K

$74.9K

$128.5K

How much do technical support manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for technical support manager in Jackson, MS is $74,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $90,600.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs

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For Technical Support Manager jobs in Jackson, MS, the most frequently searched job titles are:

What job categories do people searching Technical Support Manager jobs in Jackson, MS look for?

The top searched job categories for Technical Support Manager jobs in Jackson, MS are:

What cities near Jackson, MS are hiring for Technical Support Manager jobs?

Cities near Jackson, MS with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Jackson, MS as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $74,867 per year, or $36 per hour.

System Support Analyst- SNAP/TANF Eligibility Systems

HTC Global Services

Jackson, MS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Job description

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Job Title: System Support Analyst- SNAP/TANF Eligibility Systems
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Overview / Summary
We are seeking an experienced System Support Analyst to provide frontline technical support for users and ensure efficient resolution of help desk-related issues in support of the Success data conversion project. In this role, you will serve as the primary point of contact for user support, diagnose software issues, resolve inquiries involving manual data manipulation, and document incidents to support ongoing business operations.
The position requires close collaboration with DHS program areas and technical staff to address business and information technology needs. You will be responsible for managing support requests received through phone, email, chat, and the JIRA ticketing system, ensuring issues are properly documented, prioritized, tracked, and escalated when necessary. Success in this role requires strong communication skills, critical-thinking abilities to identify root causes, and a structured approach to incident documentation that supports future system enhancements and continuous operational improvement.
Key Responsibilities
  • Serve as the primary point of contact for users experiencing help desk-related issues.
  • Diagnose software problems and resolve user inquiries involving manual data manipulation.
  • Document incidents in the JIRA ticketing system, email communications, or data log spreadsheets.
  • Support seamless business operations for the Success data conversion project.
  • Interact with DHS program areas and technical staff regarding business and information technology needs.
  • Receive, document, prioritize, and track support requests from phone calls, emails, and chat portals.
  • Identify complex or recurring issues and escalate them to supervisors or managers for resolution.
  • Communicate effectively with users, including handling user frustration and providing clear policy resolutions.
  • Apply critical thinking skills to diagnose root causes of issues.
  • Document incidents thoroughly to support future system enhancements.

Required Qualifications
  • Minimum 5 years of experience with automated systems for determining benefits for:
    • SNAP
    • TANF
    • SNAP Employment & Training (E&T)
  • Experience serving as the primary point of contact for help desk support issues.
  • Experience diagnosing software problems and resolving user inquiries.
  • Experience managing, documenting, prioritizing, and tracking support requests.
  • Strong verbal and written communication skills.
  • Strong critical-thinking and problem-solving skills.
  • Advanced experience with Windows operating systems.
  • Intermediate experience with Windows PC hardware.

Preferred Qualifications
  • Proficiency with JIRA (documented change system).
  • Proficiency with Windows applications.
  • Certified Professional Business Analyst (CPBA).
  • Intermediate experience with Mainframe operating systems.
  • Intermediate experience with Linux operating systems.
  • Intermediate experience with SQL Server.
  • Intermediate experience with ADABAS.
  • Intermediate experience with Data Quality practices

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What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
#LI-Hybrid #LI-SK8 #Hiring

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