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Technical Support Jobs in Tennessee (NOW HIRING)

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday) Overview We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within ...

Main Sail LLC

Technical Support (Onsite)

Oak Ridge, TN · On-site

***US citizenship required per government contract. (dual citizenship is not permitted) Main Sail is seeking a Technical Support Specialist to support a National Nuclear Security Administration client ...

Main Sail, LLC

Technical Support (Onsite)

Oak Ridge, TN · On-site

*** ship required per government contract. (dual citizenship is not permitted) Main Sail is seeking a Technical Support Specialist to support a National Nuclear Security Administration client in Oak ...

VIVA USA INC

Technical Support Specialist

Rockford, TN · On-site

Position Summary We are seeking a Technical Support Specialist to support day-to-day mechanical processing and production operations for detector materials used in PET molecular imaging applications.

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Technical Support information

See Tennessee salary details

$13

$23

$40

How much do technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support in Tennessee is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are popular job titles related to Technical Support jobs in Tennessee? For Technical Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Tennessee look for? The top searched job categories for Technical Support jobs in Tennessee are:
What cities in Tennessee are hiring for Technical Support jobs? Cities in Tennessee with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Tennessee as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $49,174 per year, or $23.6 per hour.

Technical Support Specialist

Nextech

Memphis, TN

Contractor

Posted 5 days ago

Job description

Technical Support Specialist (Desktop Support)

Location: Memphis, TN (Onsite Monday-Friday)

Overview

We are seeking a Technical Support Specialist to provide Tier 1 and Tier 2 desktop support within a large enterprise environment. This role is ideal for someone who enjoys solving technical problems, working directly with end users, and delivering outstanding customer service.

The successful candidate will support Windows and macOS workstations, Microsoft 365, endpoint management technologies, mobile devices, and a wide variety of desktop hardware. This position offers the opportunity to work in a collaborative IT environment supporting day-to-day operations while participating in enterprise technology initiatives.

Key Responsibilities

  • Provide Tier 1 and Tier 2 technical support for desktop hardware, software, and endpoint devices.

  • Troubleshoot and resolve issues involving Windows and macOS computers, Microsoft 365 applications, printers, mobile devices, and desktop peripherals.

  • Deploy, image, configure, and maintain desktops, laptops, mobile devices, and related endpoint hardware.

  • Administer and support Microsoft Entra ID and Microsoft Intune for endpoint management.

  • Configure, support, and troubleshoot macOS devices, iPhones, iPads, and mobile applications.

  • Install, configure, and maintain network and local printers and related peripherals.

  • Collaborate with infrastructure and engineering teams to resolve complex technical issues.

  • Maintain accurate inventory records for computers, monitors, mobile devices, printers, and other IT assets.

  • Support workstation deployments, hardware refresh projects, office moves, and new employee technology setups.

  • Participate in departmental technology initiatives and special IT projects.

  • Deliver exceptional customer service while communicating effectively with both technical and non-technical users.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or a related technical field, relevant technical certifications, or at least three years of enterprise desktop support or service desk experience.

  • Experience supporting Microsoft Windows and Apple environments.

  • Strong knowledge of Microsoft Entra ID (Azure Active Directory) and Microsoft Intune.

  • Experience supporting Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.

  • Experience supporting desktop imaging, device deployment, and endpoint configuration.

  • Strong troubleshooting skills involving desktop and laptop hardware, operating systems, printers, and peripherals.

  • Experience supporting Apple macOS, iPhone, and iPad devices.

  • Excellent analytical, problem-solving, and communication skills.

  • Outstanding customer service and interpersonal abilities.

  • Ability to prioritize multiple support requests in a fast-paced environment.

  • Valid driver's license.

Preferred Qualifications

  • Experience supporting medium to large enterprise environments.

  • Experience with endpoint lifecycle management, hardware deployment, and IT asset management.

  • Familiarity with enterprise endpoint security and device management best practices.

How to Apply

If you're passionate about delivering exceptional technical support and enjoy working directly with end users in an enterprise environment, we'd love to hear from you. Submit your current resume for confidential consideration. Qualified candidates will be contacted to discuss the opportunity in greater detail.