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Technical Support Jobs in Tennessee (NOW HIRING)

Thompson Machinery

Technical Communicator

La Vergne, TN · On-site

Provide direct technical support to service technicians via phone, email, and written communication * Research and resolve technical and service issues using schematics, technical bulletins, service ...

Apple

US-Technical Expert

Nashville, TN · On-site

$36K - $45K/yr

As a Technical Expert, you have extensive functional troubleshooting skills and an ability to ... Support customers having Apple product or software issues with care and empathy, using all tools ...

ABB

Technical Publications Technician

Memphis, TN · On-site

$33K - $42K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... The Technical Publication Technician is responsible for creating technical product documents and ...

Qualys

Technical Account Manager, Federal

Memphis, TN · On-site

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Account Manager (TAM) is responsible for actively driving and ...

ADPma, LLC

Support Technician I

Piney Flats, TN · On-site

$15 - $22/hr

This role will primarily support a dedicated program requiring full-time focus on specialized tasks ... High school diploma or equivalent; technical certifications a plus * Minimum 2 years of mechanical ...

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Technical Support information

See Tennessee salary details

$13

$23

$40

How much do technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support in Tennessee is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $25.72 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What are popular job titles related to Technical Support jobs in Tennessee? For Technical Support jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Technical Support jobs in Tennessee look for? The top searched job categories for Technical Support jobs in Tennessee are:
What cities in Tennessee are hiring for Technical Support jobs? Cities in Tennessee with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Tennessee as of August 2026, with employment types broken down into 92% Full Time, 4% Part Time, and 4% Contract. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $49,174 per year, or $23.6 per hour.

Technical Communicator

Thompson Machinery

La Vergne, TN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Technical Communicator
About the Company
Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. As the Caterpillar dealer for Middle and West Tennessee and North Mississippi, we are committed to delivering smart solutions, building lasting partnerships, strengthening our communities, and investing in our people.
WHAT YOU WILL DO
The Technical Communicator (TC) provides direct technical support to service technicians and personnel across the Thompson Machinery territory. This role serves as a key resource by researching technical issues, interpreting service information, and delivering efficient repair solutions through one-on-one, phone, and written communication. The Technical Communicator also develops, maintains, and shares technical resources to support troubleshooting, repair accuracy, and overall service performance. This position may be based in La Vergne or Memphis, TN.
Key Responsibilities
  • Provide direct technical support to service technicians via phone, email, and written communication
  • Research and resolve technical and service issues using schematics, technical bulletins, service letters, and other resources
  • Interpret test results, lab reports, and field data to support accurate diagnostics and repair solutions
  • Perform and communicate failure analysis findings on components and systems
  • Troubleshoot and evaluate customer and company equipment for repair solutions
  • Interpret technical diagrams, components, and system operations
  • Maintain familiarity with Caterpillar service publications, updates, and technical bulletins
  • Partner with the Technical Training team on new technologies and equipment updates
  • Support training and mentorship of technicians and customers as needed
  • Maintain and organize technical support resources for ongoing reference
  • Work independently across multiple projects while adapting to changing priorities
  • Maintain awareness of safety hazards and industry-related risks

WHAT WE EXPECT OF YOU
We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.
BASIC QUALIFICATIONS
Education & Experience:
  • High school diploma or equivalent required
  • 3-5 years of relevant experience preferred (heavy equipment, power systems, or related technical field)
  • Strong knowledge of Caterpillar equipment repair and troubleshooting
  • Experience with failure analysis methods and diagnostic processes
  • Ability to interpret schematics, diagrams, and technical documentation
  • Strong problem-solving and analytical skills
  • Effective written and verbal communication skills
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Ability to quickly learn and use proprietary Caterpillar systems and software
  • Ability to train, mentor, and coach technicians effectively
  • Strong organizational skills and ability to manage multiple priorities
  • Valid driver's license and ability to comply with company driving policies
  • Ability to follow written and verbal instructions accurately
  • Effective use of phone systems and communication tools
  • Office-based role with frequent interaction with field technicians and service teams
  • Regular use of computers, phones, and technical systems
  • Requires attention to detail, problem-solving, and consistent communication across teams
  • Exposure to equipment-related environments where awareness of safety hazards is required
  • Travel to company stores and customer sites as needed to support advanced troubleshooting efforts, assist Technicians in the field, and collaborate with CAT Service Engineering on product problem resolution.

WHAT'S IN IT FOR YOU
At Thompson Machinery, we believe that great benefits are more than just perks- they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.
THE BASICS
  • Various medical plan options, including a no-cost option
  • Vision and dental insurance
  • Employer-paid short-term and long-term disability insurance
  • Employer-paid basic life insurance
  • 401k matching
  • Profit Sharing
  • 8 paid holidays annually
  • Initially up to 15 days of Paid Time Off annually with increase after five years of service
  • Employee Assistance Program (EAP)

WHAT SETS US APART
  • Competitive pay
  • Exposure to world-class CAT training and development
  • Tuition Reimbursement
  • Tool Purchase Assistance to buy high-quality tools at deep discounts
  • Annual stipend toward the purchase of work boots
  • Company Incentive Bonus Program
  • Paid Veteran holiday annually to all service members
  • Training and Development programs
  • Work uniforms and professional cleaning services
  • Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.

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