3 Cover Genius Technical Support Jobs Hiring Near You

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About the Company
About Cover Genius
Cover Genius is the global infrastructure for embedded protection. Active in over 60 countries and all 50 US States, we protect the customers of the world's largest digital companies, including Klarna, Revolut, Stripe, Priceline, Agoda, Booking.com , Turkish Airlines, Tongcheng Travel, eBay, and Uber, with seamless, end-to-end experiences. Cover Genius has protected more than 73M customers globally across 240M policies with USD $3.2BN in gross written sales.
Coming off a stellar year with 40% YoY revenue growth and a recent $100M capital raise , putting our valuation at $1.9BN, we are accelerating into our next phase of growth. As part of our team, you'll help drive our AI-first roadmap, developing hyper-personalization engines, agentic distribution, and automated claims infrastructure, while building the scalable technology powering the fast-growing $70B embedded protection market.
Our people are: Accountable, customer-obsessed, collaborative, driven
Our people are not: Passive, defensive, siloed, hesitant
About the Role
We are seeking a mid-level Program Manager with 3 to 7 years of partner- or customer-facing experience to manage a diverse portfolio of partners across the AMER region, with additional scope in EMEA. In this role, you will own partner relationships across Tier 1 through Tier 3 accounts, ranging in maturity and tenure. You will navigate complex, multi-stakeholder environments, collaborate cross-functionally across internal teams, and drive commercial success while keeping projects and teams accountable.
This role requires occasional travel to industry events, partner sites, and our San Francisco office (if not local). Candidates with backgrounds in Payments/Fintech, Seller-Facing eCommerce/Marketplaces, or adjacent verticals like Insurance, Customer Loyalty, and Rewards programs are highly encouraged to apply.
Key Responsibilities

• Portfolio & Relationship Management: Own and nurture a dedicated portfolio of Tier 1-Tier 3 partners across AMER and EMEA, serving as the primary point of contact for complex, multi-stakeholder relationships.
• Cross-Functional Collaboration: Partner closely with internal cross-functional teams to align priorities, solve operational challenges, and deliver high-value outcomes for partners.
• Accountability & Execution: Establish structured processes to manage partner deliverables, keeping both internal partners and external stakeholders accountable to key milestones.
• Commercial Growth: Drive engagement, retention, and strategic growth across your portfolio, balancing partner needs with company objectives.
• Travel & Representation: Represent the company at partner meetings, industry events, and team onsites in San Francisco as needed.

What you will bring

• 3-7 years of experience in a partner-facing or customer-facing role owning a portfolio/book of business.
• Proven track record of navigating complex, multi-stakeholder relationships across organizations.
• Industry experience in Payments/Fintech, eCommerce/Marketplaces, or adjacent fields (such as Insurance, Optional Insurance, Customer Loyalty, or Reward Programs). Insurance experience is a plus.
• Demonstrated ability to work cross-functionally across multiple business functions and internal teams.
• Experience managing partners across varying tiers of maturity and operational complexity.

What you will have

• Commercial Acumen: Strong business sense with a sharp focus on value creation and portfolio management.
• Process-Driven & Organized: Highly diligent, structured, and detail-oriented in managing workflows and tracking commitments.
• Strong Communication: Exceptional verbal and written communication skills across technical, operational, and executive levels.
• Accountability & Leadership: Comfortable holding both internal colleagues and external stakeholders accountable to deadlines and deliverables.
• Self-Starter Mindset: Proactive, autonomous, and motivated to build relationships and solve problems with minimal oversight.

Why Cover Genius?
At Cover Genius, we create magic by turning the archaic into the extraordinary. We take one of the world's oldest and most complex industries and reinvent it with world-class technology. Cover Genius doesn't just disrupt legacy insurance; we make the impossible feel effortless.Our operating principles guide our mission:

• Make today matter: We deliver with urgency and excellence. We act decisively, move with intention, and hold a high bar.
• Act with accountability: We own our commitments and take pride in delivering results that move us forward.
• Grow together: We are a collective of curious minds. We learn from wins and setbacks, share knowledge generously, and elevate each other every day.
• Inspire Each Other: We push each other to think bigger and pull together to go further.
• Champion Our Customers: We lead with empathy and center the customer, turning complex disruptions into seamless moments of trust.
• Don't just take our word for it- hear about our culture straight from our people here : story time

Ready to make an impact? If you're looking for a place where you'll be challenged, trusted, and empowered, we'd love to meet you.
The Legal & Privacy Stuff
Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.
By submitting your application, you acknowledge that we may collect, store, and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy .
*The salary for this role starts at $125,000 + bonus