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Service Operations Manager Jobs (NOW HIRING)

Thrive

Manager, Service Operations

New York, NY · On-site

Position Overview The Service Operations Manager Responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In ...

Albertsons

Service Operations Assistant

Fort Worth, TX · On-site

Job Summary The Service Operations Assistant supports the Service Operations Manager in overseeing front-end operations and customer service functions throughout the store. This position helps ensure ...

gpec

Field Service Manager III

Garner, NC · On-site

This position assists the Service Operations Manager in managing all department maintenance contracts and serves as the main point of contact for executing daily contract requirements. In addition ...

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Service Operations Manager information

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$35.5K

$78.6K

$131K

How much do service operations manager jobs pay per year?

As of Aug 26, 2026, the average yearly pay for service operations manager in the United States is $78,645.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $95,500.00 per year, depending on experience, location, and employer.

What is a service operations manager?

A Service Operations Manager oversees the daily operations of a company's service department to ensure efficient and high-quality service delivery. They are responsible for managing teams, optimizing processes, and maintaining customer satisfaction. Key duties often include setting performance goals, analyzing service metrics, and implementing improvements. Service Operations Managers also coordinate with other departments to resolve issues and support business objectives.

What are the key skills and qualifications needed to thrive as a service operations manager, and why are they important?

To thrive as a Service Operations Manager, you need expertise in operations management, process optimization, and team leadership, often backed by a relevant degree or equivalent experience. Familiarity with IT service management tools (like ServiceNow), workflow automation platforms, and relevant certifications such as ITIL are typically required. Strong problem-solving, communication, and customer service skills help you excel in leading teams and managing client expectations. These competencies are crucial for delivering efficient services, maintaining high customer satisfaction, and driving continuous improvement in operational performance.

What are some common challenges faced by service operations managers, and how can they be effectively addressed?

Service Operations Managers often encounter challenges such as balancing resource allocation, maintaining high service quality, and managing cross-functional teams. To address these issues, successful managers implement robust communication channels, regularly review performance metrics, and foster a culture of continuous improvement. Proactively identifying bottlenecks and ensuring clear alignment between teams can also help minimize disruptions and enhance overall service delivery.

What is the difference between Service Operations Manager vs Customer Service Manager?

AspectService Operations ManagerCustomer Service Manager
Primary FocusOverseeing service delivery processes and operational efficiencyManaging customer interactions and satisfaction
Required SkillsProcess management, logistics, team coordinationCommunication, conflict resolution, customer relations
Work EnvironmentOperations teams, service departmentsCustomer support centers, client-facing roles
Common CertificationsITIL, Six Sigma, PMP (optional)CSM, CRM certifications

The Service Operations Manager focuses on optimizing service delivery processes and operational efficiency, while the Customer Service Manager emphasizes managing customer interactions and satisfaction. Both roles require strong communication skills, but their core responsibilities and work environments differ, making each essential for different aspects of service management.

Is a Service Operations Manager a high paying job?

Service Operations Managers typically earn a competitive salary that varies by industry, location, and experience level. In general, it is considered a mid- to high-level management position with compensation reflecting leadership responsibilities and operational expertise.
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Service Operations Manager jobs near you
Infographic showing various Service Operations Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $78,645 per year, or $37.8 per hour.

Service Operations Manager (Emerging Markets)

Billings, MT • On-site

RDO Equipment Co.
Machinery Manufacturing • 1 - 5K employees

8.5

Company rating: 8.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

12th of 738 rated retailers

People enjoy working here

Good employer

Paid breaks

Learn more about RDO Equipment Co.external

Full-time

Re-posted 23 days ago

Job description

The Emerging Markets Service Operations Manager is an ideal role for a leader who enjoys being in the field, developing people, solving problems, and building strong customer relationships. You'll have the opportunity to make a real impact. If you are ready to shape how service is delivered, how teams grow, and how customers experience RDO across an entire region - apply today!
What's In It For You:
  • $85000 - $110000 / year
  • 32% bonus potential
    • Competitive compensation to reflect your experience, leadership, and industry expertise.
  • A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
  • A company that lives by its core values: they're not just words on a wall - they're how we work, grow, and lead. Click here to learn more.

Why RDO?
When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. RDO has grown from humble roots, guided by a family's values, and shaped by the strengths, voices and entrepreneurism of our team members.
Join RDO Equipment Co.'s Emerging Markets team, where you'll support customers working in Landfill, Mining, Solar, and Autonomy-some of the fastest-growing segments of our business. This team partners closely across the organization to deliver practical, innovative solutions, from helping landfills improve compaction to supporting solar projects and mining operations with precision technology. You'll work alongside experienced teammates who are focused on real results, strong partnerships, and shaping what's next in these evolving industries.
What You Will Do:
  • Own regional alignment: serving as the connector across service, parts, technicians, and customers to ensure clear communication and strong follow-through.
  • Lead through people development: coaching Service Managers, supporting technician growth, and removing roadblocks to keep teams moving forward.
  • Champion the customer experience: by building strong relationships through regular field engagement, customer visits, and quarterly reviews to deliver a consistent, world-class service experience.
  • Drive aftermarket performance: guiding regional aftermarket priorities, reinforcing consistent processes, scheduling discipline, and accountability to service benchmarks.
  • Partner for results: working closely with internal teams and manufacturer partners to support growth, efficiency, and service excellence across all locations.
  • For a complete list of duties and responsibilities, view the full job description here.

What You Will Need:
  • Leadership abilities: ready to step into a leadership role with a desire to learn and grow.
  • Customer service skills: passionate about delivering top-notch customer experience.
  • Tech-savvy: you're confident using computers and quick to learn new systems.
  • Experience: familiarity with our industry is a plus but not required - we'll support your learning.
  • Communication: you express yourself clearly, both in writing and in conversation.
  • Pace: ability to thrive in a fast-moving environment where priorities can shift, and no two days are the same.
  • Valid work authorization: candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

Why You'll Love It Here:
  • Connected team environment: Getting together and celebrating each other is common in Billings. Everyone gets along.
  • Connection to the cutting edge: Billings is central to RDO's precision technology operations.
  • A dynamic environment: where no two days are the same.
  • A supportive team: that's as invested in your success as their own as well as opportunities to build on camaraderie throughout the year.
  • Opportunities to: grow, learn, and lead in the industry.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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About RDO Equipment

Sourced by ZipRecruiter

RDO Equipment Co., founded in 1968 and based in Fargo, North Dakota, USA, is a pioneering enterprise in the field of agricultural and construction equipment. They are a leading dealer of John Deere and Vermeer equipment in the United States and deliver equipment solutions to 10 countries worldwide. The company prides itself on its wide-ranging products and services which extend to sales, rentals, parts, and aftersales service of equipment.

Industry

Machinery manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Fargo, ND, US

Year founded

1968

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