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Remote Customer Success Engineer Jobs (NOW HIRING)

NoGigiddy

Remote Customer Success Specialist

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired ...

Britive

Senior Customer Success Engineer

$107K - $146K/yr

Your Impact As a Senior Customer Success Engineer, you own the technical relationship with your ... We are fully remote (US only, other areas are subject to review). * Competitive compensation and ...

Britive

Senior Customer Success Engineer

$56.50 - $73/hr

Your Impact As a Senior Customer Success Engineer, you own the technical relationship with your accounts from kickoff through maturity. You lead the initial deployment of the Britive platform, then ...

Convoso

[Remote] Customer Success Manager

Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ... At Convoso, we believe great Customer Success Managers don't just support customers, they empower ...

Cyera

Principal Customer Success Engineer - TOLA

Dallas, TX · On-site +1

$220K - $240K/yr

THE OPPORTUNITY Cyera is seeking a Principal Customer Success Engineer to lead our largest and most strategic customer relationships. This role is designed for an experienced security, data, or ...

DigitalOcean

Manager, Customer Success Engineering

Manager, Customer Success Engineering Dive in and do the best work of your career at DigitalOcean ... This is a remote role JR: 2026-7692 #LI-Remote Why You'll Like Working for DigitalOcean * We ...

Veeam Software

Lead Customer Success Specialist

$200K/yr

As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization ...

DigitalOcean

Manager, Customer Success Engineering

Manager, Customer Success Engineering Dive in and do the best work of your career at DigitalOcean ... This is a remote role JR: 2026-7692 #LI-Remote Why You'll Like Working for DigitalOcean * We ...

Veeam Software

Lead Customer Success Specialist

$200K/yr

As a Senior Customer Success Engineer (CSE), you serve as the customer's trusted technical advisor and primary technical owner, guiding customers through customer activation, adoption, optimization ...

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How much do remote customer success engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

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Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Customer Success Engineer, Enterprise Engineering

Whatnot

Remote

Full-time

Re-posted 24 days ago

Job description

Job Summary:
Whatnot is the largest livestream shopping platform in North America and Europe, enabling sellers to build businesses across various categories. The Customer Success Engineer will work closely with enterprise sellers to design and implement custom integrations, ensuring their success on the platform through technical support and collaboration with internal teams.
Responsibilities:
• Partnering directly with enterprise sellers and their engineering teams to architect and implement bespoke integrations leveraging Whatnot’s APIs and platform capabilities.
• Acting as the technical bridge between customers and internal teams—translating seller needs into scalable solutions while collaborating closely with engineering, product, and account management stakeholders.
• Building durable tooling, workflows, and support infrastructure that help scale enterprise onboarding, integration support, and long-term customer success, including ~20–30% hands-on coding focused on developing scalable integration solutions and internal operational tooling.
• Solving complex post-sale technical challenges while helping define how Whatnot supports enterprise commerce moving forward.
Qualifications:
Required:
• 5+ years of CSE-related experience in high growth startups
• Bachelor’s Degree in Computer Science or related field or equivalent work experience
• Experience building bespoke solutions on top of an existing internal framework
• Excellent product instincts. You first think about users rather than the best technical solution
• Ability to work with customers directly, both satiating customer expectations as well and ensuring internal company strategic standards and goals are met
• Strong written and oral communication skills
• Strong presentation skills and ability to articulate customer needs to engineering product teams
• Ability to take ownership of an ambiguous area and define and then drive impact
• Ability to flexibly work across multiple workstreams, thriving in a fast-paced environment
• Ability to understand complex customer success workflows and envision and build tooling to better support our bespoke system
Preferred:
• Experience in Shopify, Channel Advisor, Magento, and other ecommerce SaaS products a plus
Company:
Whatnot is a live shopping marketplace that connects buyers and sellers through interactive livestreams, auctions, and online storefronts. Founded in 2019, the company is headquartered in Los Angeles, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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