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Remote Customer Success Engineer Jobs in New York

Selr LLC

Customer Success Engineer

New York, NY · Remote

$120K - $200K/yr

Customer Success Engineer Location: Remote (Preference for SF Bay Area) Compensation: $120,000-$200,000 base salary Industry: Marketing Technology / B2B SaaS Employment Type: Full-time About the ...

vCluster Labs

Customer Success Engineer

New York, NY · Remote

$150K - $175K/yr (+ commission)

As a Customer Success Engineer at vCluster, you aren't just managing accounts -- you are the ... with a remote-first culture. We give AI Cloud providers and AI factories a hyperscaler-like ...

Stedi

Customer Success Engineer

New York, NY · On-site +1

$120K - $200K/yr

What we are looking for We're growing our Customer Success Engineering team. This team is the face of the organization. You'll work directly with customers to help them get the most out of Stedi, and ...

Cyera

Customer Success Engineer - Commercial

New York, NY · On-site +1

$140K - $160K/yr

As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: * Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth ...

talentpluto

Customer Success Manager

New York, NY · Remote

$130K - $200K/yr

Remote (United States) Work Model: Remote Industry: AI / vertical SaaS for home services ... The Opportunity Our partner is hiring their first dedicated Customer Success / Account Manager to ...

Northbeam

Senior Customer Success Manager

New York, NY · Remote

We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more ... Work closely across multiple teams, including Product, Engineering, and Media Strategy. An ideal ...

Northbeam

Senior Customer Success Manager

New York, NY · Remote

We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more ... Work closely across multiple teams, including Product, Engineering, and Media Strategy. An ideal ...

Northbeam

Senior Customer Success Manager

New York, NY · Remote

We're a remote-first company with team members in San Francisco, Los Angeles, New York, and more ... Work closely across multiple teams, including Product, Engineering, and Media Strategy. An ideal ...

Fireblocks

VP, Customer Success

New York, NY · On-site +1

... Engineering. Champion senior customer relationships and evangelize Fireblocks customer success ... Excellent communication and presentation skills; able to inspire and motivate large, remote, global ...

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Remote Customer Success Engineer information

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in New York?

The most popular types of Customer Success Engineer jobs in New York are:

What are popular job titles related to Remote Customer Success Engineer jobs in New York?

For Remote Customer Success Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in New York look for?

The top searched job categories for Remote Customer Success Engineer jobs in New York are:

What cities in New York are hiring for Remote Customer Success Engineer jobs?

Cities in New York with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Engineer

Selr LLC

New York, NY • Remote

$120K - $200K/yr

Full-time

Re-posted 23 days ago

Job description

Job Description Customer Success Engineer Location: Remote (Preference for SF Bay Area) Compensation: $120,000-$200,000 base salary Industry: Marketing Technology / B2B SaaS Employment Type: Full-time About the Company Our client is a high-growth martech company building a platform used by modern marketing and growth teams to drive acquisition, activation, and revenue. Their technology sits at the intersection of data, experimentation, and go-to-market execution, and is trusted by high-performing growth organizations. As the company scales its customer base, they are investing in a technical customer success function that can engage credibly with senior marketing and growth leaders.

The Role Our client is hiring a Customer Success Engineer to partner closely with customers post-sale, ensuring technical success, adoption, and long-term value. This role is highly consultative and technical, but customer-facing, working directly with Heads of Marketing, Growth, and Revenue to help them achieve measurable outcomes. This is a remote role, with a strong preference for candidates based in the SF Bay Area.

Responsibilities Serve as a technical partner to marketing and growth leaders post-sale Lead onboarding, implementation, and technical enablement for customers Translate growth and marketing objectives into technical configurations and workflows Advise customers on best practices for experimentation, analytics, and optimization Troubleshoot technical issues related to integrations, APIs, and data pipelines Partner with Account Managers and Sales Engineers on renewals and expansions Support technical deep dives, QBRs, and strategic planning sessions Relay customer feedback and product gaps to product and engineering teams Create documentation, playbooks, and enablement materials for customers Track adoption, health metrics, and risks across accounts Requirements 4+ years of experience in Customer Success Engineering, Solutions Engineering, or a similar role Strong understanding of marketing technology, growth marketing, or analytics platforms Experience working directly with marketing, growth, or revenue leaders Ability to speak fluently about acquisition, funnels, attribution, and experimentation Technical comfort with APIs, integrations, and data workflows Strong consultative and communication skills Experience supporting enterprise or high-growth SaaS customers Highly organized, proactive, and customer-obsessed Comfortable working remotely with cross-functional teams Compensation and Benefits $120,000-$200,000 base salary depending on experience Bonus or variable compensation potential Equity or equity upside Remote-first culture with Bay Area collaboration opportunities Clear growth path into senior customer success or technical leadership roles Why This Opportunity Our client offers a rare blend of technical depth and growth marketing influence. This role is ideal for someone who can speak both engineering and marketing fluently, wants to work directly with senior growth leaders, and enjoys helping customers turn technology into revenue impact.

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