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Remote Customer Success Engineer Jobs in New York

Findigs

Customer Success Manager

New York, NY · On-site +1

$120K - $150K/yr

... Engineering, and Sales teams to build a best-in-class customer experience. The Role We're looking ... remote candidates in the United States. Please note, we are unable to sponsor or take over ...

PEX

Customer Success Manager

Manhattan, NY · On-site +1

Customer Success Employment Type: Full Time Location: PEX HQ Description About the Role At PEX ... Act as a customer advocate, sharing feedback with Product, Engineering, and other internal teams.

Vic.ai

Technical Customer Success Manager

New York, NY · Remote

Technical Customer Success Manager Remote (East Coast Preferred) | Full-Time Who We Are At Vic.ai ... You'll work cross-functionally with Product, Engineering, and Implementations to ensure customers ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ... Experience collaborating with developers Chances are you'll love this job if: * The idea of working ...

Cartful Solutions

Customer Success Manager

New York, NY · On-site +1

New York City or San Diego metropolitan areas preferred, but open to remote locations for the ideal ... Experience collaborating with developers Chances are you'll love this job if: * The idea of working ...

Fiverr

Customer Success Manager

Manhattan, NY · On-site +1

$80K - $88K/yr

Our work model is hybrid, combining remote and on-site work . This allows us to get things done ... customer success experience in tech required. * Fluent English is a must; proficiency in an ...

Avo

Customer Success Director

New York, NY · On-site +1

$130/hr

The Role The Customer Success Director owns the post-launch relationship for Avo's health system ... clinicians, engineers, and product folks who care deeply about craft. Remote-First: Work fro ...

Papirfly

Customer Success Manager

Morristown, NJ · On-site +1

If you have experience in SaaS customer success or account management and are eager to grow in a ... Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting ...

Sweep

Customer Success Manager

New York, NY · Remote

$120K - $170K/yr

As a Customer Success Manager , you'll own relationships with Sweep's largest and most complex ... Serve as the technical liaison between customer teams and Sweep's Product, Engineering, and Support ...

Canals

Customer Success Manager

New York, NY · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Cycode

Customer Success Manager

New York, NY · On-site +1

This role reports to the Director of Customer Success and is a strategic member of our team. In ... operational engineers. Key Responsibilities * Serve as the primary point of contact for our ...

PermitFlow

Customer Success Manager

New York, NY · Remote

$130K - $180K/yr

Role Overview PermitFlow is seeking a Customer Success Manager to support our midmarket customer ... Manage a book of business comprised primarily of contractors and developers in the construction ...

Sportsdigita

Customer Success Manager

Manhattan, NY · Remote

Own the customer success inbox -- triage fast, answer what you can, escalate what needs product or engineering, and route the rest. Onboarding & Enablement * Run onboarding for new customers ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in New York

Remote Customer Success Engineer information

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in New York?

The most popular types of Customer Success Engineer jobs in New York are:

What are popular job titles related to Remote Customer Success Engineer jobs in New York?

For Remote Customer Success Engineer jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in New York look for?

The top searched job categories for Remote Customer Success Engineer jobs in New York are:

What cities in New York are hiring for Remote Customer Success Engineer jobs?

Cities in New York with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in New York as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Customer Success Manager

Papirfly

Morristown, NJ • On-site, Remote

Full-time

Re-posted 15 days ago

Job description

About Papirfly
Empowering brands to articulate their stories is at the heart of what we do.
Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world's most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.
Visit www.papirfly.com for more information.
Your mission
We're looking for a curious, people-first Customer Success Manager to join our US team. If you have experience in SaaS customer success or account management and are eager to grow in a high-impact, collaborative environment, this is your opportunity. You'll work closely with experienced teammates and big-name brands, helping customers thrive on our platform while building your own career in the fast-moving world of MarTech.
In return, you'll gain hands-on experience with a powerful platform used by leading global brands, a clear path to grow your skills in SaaS Customer Success, and ongoing support through mentoring and development opportunities. You'll be part of a collaborative culture that values new ideas, encourages curiosity, and prioritizes real impact over job titles.
Your responsibilities
  • Client Relationship Management: Build and nurture strong, long-term relationships with clients, acting as a trusted partner to ensure ongoing satisfaction and success across the full customer lifecycle, from onboarding through to renewal and expansion.
  • Renewal Readiness: Keep customers renewal-ready throughout the contract lifecycle by tracking value realised, product adoption and customer health, and keeping key stakeholders aligned. Flag risk early, and loop in Account Management for pricing, contract structure or negotiation support on more complex renewals.
  • Customer Strategy & Stakeholder Mapping: Build a customer strategy, roadmap and stakeholder map for each account, aligning Papirfly's platform capabilities with the client's business objectives and surfacing opportunities for growth.
  • Portfolio Management: Manage a book of client accounts, typically ranging from 30-40 depending on account size and complexity, balancing proactive account management with responsive day-to-day support.
  • Understanding our customer's business problems and offering solutions through our technology.
  • Assist in driving product adoption, ensuring customers achieve their goals using the Papirfly platform.
  • Cross-Team Collaboration: Work closely with internal team members and directly with clients to translate their needs into actionable outcomes, ensuring smooth project execution.
  • Host customer engagement sessions, supported by senior team members as required.
  • Track and support customer goals, assisting in identifying opportunities for growth and expansion.
  • Capture and share feedback to help improve our offering and customer experience.
  • Bring a fresh perspective to our processes and continuously look for ways to improve how we work and serve our clients.
Your profile
  • 2-3 years of experience in a Customer Success or Account Management role in a SaaS company.
  • Excellent communication and relationship building skills.
  • Pro-activity, curiosity and an eagerness to learn - comfortable asking questions and proposing new ideas.
  • High levels of organisation and confidence in managing multiple priorities and customer needs.
  • Exposure to marketing teams or marketing technology platforms (not required but beneficial).
Practical info
  • Location: Based in NY, NJ, or the Chicago area - initially fully remote, with exciting opportunities for hybrid/office collaboration as our US team expands.
  • Work Setup: Flexible working hours.
  • Travel: Occasional business travel (approx. 5-10%) to connect with clients or meet up with your colleagues.
  • Compensation: Competitive total reward package (base salary + performance-based variable)
  • Culture: Diverse and multicultural team.

Department Customer Services Locations New Jersey Remote status Temporarily Remote

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