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Remote Customer Success Engineer Jobs in Raleigh, NC

Canals

Customer Success Manager

Raleigh, NC · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

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Tanium

Customer Success Manager

Durham, NC · On-site +1

Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers ... our Customer Success function * Maintain a strong understanding of all aspects of the Tanium ...

NoGigiddy

Customer Success Specialist

Raleigh, NC · Remote

$16 - $22/hr

... remote jobs, surveys, gig platforms, and financial tools -- all in one place, free to access, no ... As a Customer Success Specialist at NoGigiddy, you\'ll support our community with fast, helpful ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with ... We Offer * 100% remote work environment * Medical, Dental, and Vision insurance within 30 days (100 ...

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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Steer

Manager of Client Success

Raleigh, NC · Remote

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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Liveops

Remote Customer Service Representative

Durham, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Cary, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Liveops

Remote Customer Service Representative

Apex, NC · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Raleigh, NC

Remote Customer Success Engineer information

See Raleigh, NC salary details

$11

$23

$46

How much do remote customer success engineer jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for remote customer success engineer in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Raleigh, NC? For Remote Customer Success Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Success Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Success Engineer jobs? Cities near Raleigh, NC with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 74% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $48,963 per year, or $23.5 per hour.

Remote Customer Success Representative

McQuade Organization

Raleigh, NC • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are a growing organization backed by a Fortune 500 company, seeking motivated individuals to join our remote Customer Success team. We work with union members, associations, and families to help them understand and utilize their benefits. No cold calling is required—qualified clients are provided.

If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

  • Strong communication and interpersonal skills
  • Customer service, hospitality, retail, sales, or call center experience preferred
  • Comfortable using Zoom, email, and computer applications
  • Self-motivated and coachable
  • Ability to work independently in a remote environment
  • High school diploma or equivalent

Apply