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Remote Customer Success Engineer Jobs in Raleigh, NC

Canals

Customer Success Manager

Raleigh, NC · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... Good ideas can come from anywhere, and people are trusted to make things happen. * We're remote ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers ... our Customer Success function * Maintain a strong understanding of all aspects of the Tanium ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational ...

Steer

Manager of Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

Steer

Strategic Customer Success Manager

Raleigh, NC · Remote

About the Role As a Strategic Customer Success Manager, you will own and grow relationships with ... Reference Checks We Offer * 100% remote work environment * Medical, Dental, and Vision insurance ...

New

Steer

Manager of Scaled Customer Success

Raleigh, NC · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

HireNetworks

VP of Customer Success

Morrisville, NC · On-site +1

$129K - $166K/yr

An onsite or hybrid work schedule is preferred, but remote candidates will be considered. W e're searching for a VP of Customer Success , responsible for delivering exceptional customer experiences ...

Steer

Manager of Client Success

Raleigh, NC · Remote

Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote customer success engineer in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Raleigh, NC? For Remote Customer Success Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Success Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Success Engineer jobs? Cities near Raleigh, NC with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you

Senior Customer Success Manager / Architect

Instruqt

Raleigh, NC • On-site, Remote

Full-time

Posted 6 hours ago

Job description

About Instruqt
At Instruqt, we believe the future of enterprise growth will be built on experience, not explanation.
We power hands-on product experiences for developer-first software companies like Elastic, MongoDB, Datadog, and HashiCorp. Our platform helps marketing, sales, and education teams turn product adoption into revenue acceleration.
We are a fast-growing SaaS company (~$8M ARR in 2025, 122% NRR, 94% logo retention) building the category-defining platform for hands-on product adoption.
Location:
Remote (US, Canada) - East Coast Preferred
We are now hiring a Senior Customer Success Manager / Architect to help drive expansion, retention, and measurable ROI across our strategic customer base.
The Role
This is not a traditional "check-in and QBR" CSM role.
This is a revenue-impacting, expansion-focused, value-driven role responsible for:
  • Protecting and growing $50K-$500K+ ARR accounts
  • Driving measurable adoption across GTM teams (Marketing, Sales, Education)
  • Own the customer journey from Onboarding to Expansion
  • Proving ROI in business terms
  • Turning champions into advocates

You will manage a portfolio of developer-first software companies and serve as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders.
What You'll Own:
  1. Retention & Health
  • Maintain >95% gross retention across your book
  • Identify churn risk early (budget, adoption gaps, technical blockers)
  • Drive executive alignment and renewal strategy 120+ days in advance

2. Expansion Revenue
  • Drive land → expand motion across GTM departments
  • Identify upsell opportunities tied to:
    • Increased usage
    • New use cases (Marketing → Sales → Education)
    • Strategic initiatives
  • Partner with AEs to close expansion deals ($50K-$500K+ ARR)

3. Adoption & Time-to-Value
  • Own onboarding for strategic accounts
  • Ensure successful adoption and utilization of new product and feature releases.
  • Reduce friction in content creation and scaling

4. ROI & Executive Alignment
  • Quantify value with your customers in terms of:
    • Reduced churn
    • Increased pipeline
    • Higher win rates
    • Faster onboarding
  • Run executive QBRs tied to measurable business impact

5. Advocacy & Champions
  • Develop multi-threaded relationships
  • Cultivate referenceable customers
  • Contribute to case studies and referrals

What "Great" Looks Like:
In your first 12 months, you will:
  • Maintain 95%+ logo retention
  • Contribute meaningfully to 120%+ NRR
  • Drive at least 2-4 expansion motions across your portfolio
  • Elevate conversations from "lab usage" to "revenue impact"
  • Build trusted advisor relationships with Director+ level stakeholders

Who You Are:
Experience
  • 5+ years in Customer Success, Account Management, or Strategic Consulting
  • Experience managing $100K+ ARR SaaS accounts
  • Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)
  • Comfortable working with Sales Engineers and technical stakeholders

Skills
  • Strong business acumen, can tie product usage to revenue impact
  • Confident in executive conversations
  • Data-driven and analytical
  • Expansion-oriented mindset
  • Clear, structured communicator

Bonus
  • Experience supporting Marketing or DevRel teams
  • Familiarity with developer tools
  • Background in technical education or enablement
  • Sales or Sales Engineering experience

Why This Role Matters
Instruqt's growth depends on:
  • Expansion inside existing accounts
  • Increased product adoption across GTM teams
  • Clear ROI storytelling
  • Strong champions who bring us into new companies

Customer-centricity is central to our growth strategy. This role is critical to unlocking the next stage of expansion.
Compensation
  • Competitive base salary
  • Performance-based variable tied to retention and expansion
  • Equity participation
  • Remote-first culture
  • High-impact, high-visibility role

If you want to build category-defining customer relationships at a company shaping the future of product adoption, we'd love to talk.

Apply