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Remote Customer Success Engineer Jobs in Raleigh, NC

AO Globe Life

Remote Client Success Manager

Raleigh, NC · On-site +1

$95K - $115K/yr

Support team collaboration and contribute to a positive work environment Why People Apply * 100% remote - work from anywhere in the U.S. * Flexible scheduling * No experience required - full training ...

AIL

Remote Client Success Manager

Raleigh, NC · Remote

Support team collaboration and contribute to a positive work environment Why People Apply * 100% remote -- work from anywhere in the U.S. * Flexible scheduling * No experience required -- full ...

Jaggaer

Partner Success Director

Durham, NC · On-site +1

Our 1,300+ global employees are obsessed with ensuring customers get full value from our products ... Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document ...

Gluware, Inc.

Customer Support Engineer

Raleigh, NC · Remote

This full-time position reports to the Sr. Director of Customer Success and Support and joins a team of fellow Support Engineers with varied backgrounds and experience. You'll collaborate to deliver ...

HealthCare

Partner Success Manager

Raleigh, NC · Remote

... customer satisfaction, and take some of the guesswork and inefficiencies out of buying insurance ... engineering, and analytics - to align on partner goals and unblock growth. What You Bring - 3-6 ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote customer success engineer in Raleigh, NC is $23.54, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.52 per hour, depending on experience, location, and employer.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Raleigh, NC? For Remote Customer Success Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Success Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Success Engineer jobs? Cities near Raleigh, NC with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Senior Technical Implementation Engineer

Senior Technical Implementation Engineer

Qualys

Raleigh, NC • Remote

Full-time

Posted 18 days ago

Job description

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

We are seeking a SeniorTechnical Implementation Engineer (TIE)to lead the onboarding and technical enablement of enterprise customers across multipleQualys cybersecurity products, includingVMDR, CSAM, Patch Management, Policy Compliance, WAS, andEnterprise TruRisk Management (ETM). You will play a critical role in helping customers integrate these solutions into their environments and derive maximum value aligned with their cybersecurity goals.

This role involves hands-on implementation, technical consulting, and driving customer success in hybrid, cloud, and containerised environments.

Note - you will be working with US Public Sector accounts, the applicant must be a US citizen.

Key Responsibilities

Customer Onboarding & Enablement

  • Lead end-to-end onboarding for enterprise customers on multiple Qualys Cyber Security products
  • Conduct kickoff sessions, product walkthroughs, and configuration workshops tailored to customer needs.
  • Align solutiondeployment/configuration/optimisationwith customer business goals, security policies, and compliance requirements.

Technical Implementation

  • Assist with the deployment and configuration of Qualys agents, sensors, connectors, and APIs across cloud, on-prem, and hybrid environments.
  • Support secure integration withAWS, Azure, GCP, OCI, and containerized platforms such asKubernetes, Docker, and CRI-o.
  • Provide expertise in asset discovery, patch deployment, vulnerability scanning, and policy configuration.

Customer Success & Adoption

  • Act as a trusted technical advisor throughout the implementation phase, ensuring successful adoption and long-term retention.
  • Educate and guide customers on platform capabilities, security use cases, and best practices.
  • Design and manage onboarding plans, training sessions, and success criteria tracking.

Cross-functional Collaboration

  • Partner with internal teams including Product Management, Support, and Engineering to resolve implementation challenges and shape future enhancements.
  • Collect feedback to inform product development and improve onboarding frameworks.

Required Qualifications

Experience & Technical Skills

  • 7-10 years in customer-facing technical roles (e.g., onboarding, professional services, customer success, pre-sales, or support).
  • Hands-on experience inenterprise IT environments, with working knowledge ofWindows, Linux, and basic networking concepts.
  • Hands-on Exposure tocloud platforms(AWS, Azure, GCP, OCI)
  • Familiarity withcybersecurity principles, vulnerability management, compliance frameworks, and threat detection tools.

Tooling & Platform Knowledge

  • Ability to deploy and manage endpoint agents, connectors, and policy configurations across diverse systems.
  • Experience in working with security scanning tools, configuration baselines, patch rollouts, and dashboards.

Communication & Interpersonal Skills

  • Exceptional communication, presentation, and client engagement skills.
  • Proven ability to simplify complex topics for technical and non-technical stakeholders alike.

Mindset & Adaptability

  • Analytical thinker with problem-solving orientation.
  • Flexible working schedule, as role requires
  • Able to work independently and manage multiple onboarding projects simultaneously.
  • Collaborative and empathetic approach to building customer relationships.

Preferred Qualifications

  • Prior experience withQualys platform(as an end-user, consultant, or sales engineer).
  • Understanding ofIT asset management, configuration compliance, and security operations workflows.

#LI-Remote

Qualys is an Equal Opportunity Employer, please see our EEO policy.

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