Remote Customer Success Engineer Jobs in Raleigh, NC

We are seeking a Sales Engineer to partner with a Named Account Manager in a defined territory. This role is designed for a technically strong but strategically minded individual who thrives in customer-facing engagements. The Systems Engineer will act as a trusted advisor, guiding large enterprise organizations through cybersecurity transformation initiatives that span SecOps, Zero Trust, cloud, and network security.

Responsibilities

• Partner with sales to qualify opportunities, define solution strategy, and align technical capabilities with customer business outcomes.
• Lead discovery sessions, workshops, and security assessments that uncover operational and architectural requirements in complex enterprise environments.
• Design and present secure architectures that incorporate networking, cloud, and SecOps components.
• Deliver impactful presentations and demos to both technical stakeholders and executive decision-makers (CISOs, CIOs, CTOs, and business leaders).

Customer Engagement & Strategy

• Serve as the primary technical expert in sales cycles, guiding enterprise accounts through evaluation and decision processes.
• Advise on cybersecurity strategies such as Zero Trust, SASE, cloud security, and SecOps modernization.
• Build and maintain long-term trusted relationships with C-level executives and senior leadership, positioning yourself as a strategic advisor.
• Translate technical concepts into business value discussions tailored for executive-level conversations.

Post-Sales Partnership

• Support smooth deployment transitions by working closely with professional services, support, and customer success teams.
• Provide roadmap guidance, operational reviews, and strategic check-ins to reinforce customer value realization.
• Continue as a trusted advisor to enterprise leadership, ensuring ongoing alignment of their evolving needs with solution capabilities.

Required Skills & Experience

• 5-8 years experience in pre-sales or systems engineering roles in enterprise-scale cybersecurity, networking, or cloud environments.
• Strong understanding of networking (LAN/WAN, routing, switching, VPNs, TCP/IP) and core security protocols (IPSec, TLS/SSL, PKI, SAML, OAuth, RADIUS, etc.).
• Ability to articulate and design solutions across:
  • SecOps modernization (SIEM, SOAR, XDR)
  • Zero Trust and SASE architectures
  • Cloud and hybrid security (IaaS, SaaS, containerized workloads)
  • Identity and access management (MFA, SSO, PAM)
• Excellent presentation, communication, and storytelling skills-capable of engaging both deeply technical audiences and executive decision-makers.
• Proven track record of leading architectural discussions and aligning technical solutions with business priorities at the enterprise level.

Preferred Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience).
• Industry certifications such as CISSP, CCSP, or vendor-specific credentials (e.g., NSE, CCNP Security, AWS Security Specialty).
• Experience in consulting or advisory roles for large enterprise customers, especially in CISO/CIO-level conversations.
• Familiarity with compliance and security frameworks (MITRE ATT&CK, NIST CSF, ISO 27001, SOC 2).

Why Join Us

This is an opportunity to operate at the intersection of cybersecurity strategy, executive engagement, and customer success, influencing large-scale enterprise organizations as they modernize operations and adopt cutting-edge solutions. If you excel at combining technical depth with executive presence, this role will allow you to shape customer outcomes while growing your career in a dynamic security landscape.

About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world's largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office.

Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet's Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.