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Entry Level Customer Success Manager Remote Jobs in Raleigh, NC

Workiva

Spring 2027 Intern - Customer Success

Durham, NC · On-site +1

$21/hr

Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing ... This internship is primarily a remote opportunity. However, if you are located near one of our ...

VAST Data

Technical Account Manager - USA

Raleigh, NC · On-site +1

Description VAST Data is looking for a Customer Success Manager to join our growing team! This is a ... We're a growing global team and a fully remote company. * Highly organized. We track everything in ...

Valeris

Executive Case Manager (Remote)

Raleigh, NC · Remote

Valeris provides commercialization solutions to more than 500 life sciences customers and has ... Utilize Valeris' values as the driving force behind the team's success * On time adherence to ...

VAST Data

Technical Support Enablement Trainer

Raleigh, NC · On-site +1

$31.50 - $42/hr

You will work closely with Customer Success leadership, Technical Enablement, Product Management, R&D and other cross-functional teams to ensure our Customer Success Managers (CSMs), Customer Success ...

Nexera

Entry Level Remote Sales Role

Smithfield, NC · Remote

$1.5K - $5.3K/wk

Year 5+: Lead a team, create passive income, work on your schedule Most of our managers and team ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Holly Springs, NC · Remote

$1.5K - $5.3K/wk

Year 5+: Lead a team, create passive income, work on your schedule Most of our managers and team ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Chapel Hill, NC · Remote

$1.5K - $5.3K/wk

Year 5+: Lead a team, create passive income, work on your schedule Most of our managers and team ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

Nexera

Entry Level Remote Sales Role

Raleigh, NC · Remote

$1.5K - $5.3K/wk

Year 5+: Lead a team, create passive income, work on your schedule Most of our managers and team ... Any customer-facing role -- retail, hospitality, food service, tutoring * Student athletes or ...

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Entry Level Customer Success Manager Remote information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do entry level customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for entry level customer success manager remote in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is an entry level customer success manager remote?

An Entry Level Customer Success Manager (Remote) is a professional who helps new and existing clients get the most value from a company's products or services, working from a location outside the company's offices. They focus on building relationships, answering customer questions, resolving issues, and ensuring customer satisfaction. In an entry-level role, they often receive training and support to develop their skills in customer communication, problem-solving, and product knowledge. Their goal is to help customers achieve success with the product, which in turn supports customer retention and company growth.

What are the key skills and qualifications needed to thrive as an entry level customer success manager remote, and why are they important?

To thrive as an Entry Level Customer Success Manager (Remote), you generally need strong communication skills, a customer-focused mindset, and a bachelor’s degree or equivalent experience. Familiarity with CRM tools like Salesforce or HubSpot, as well as ticketing systems and basic data analysis, is often required. Exceptional problem-solving, active listening, and time management abilities help you build rapport and effectively address client needs in a remote environment. These skills ensure customer satisfaction, retention, and smooth collaboration with internal teams, which are critical to the organization's long-term success.

What are some typical challenges faced by entry level remote customer success managers, and how can they be addressed?

Entry-level remote Customer Success Managers often face challenges such as building strong client relationships without in-person meetings and managing effective communication across digital channels. To overcome these obstacles, it's important to be proactive in reaching out to customers, utilize collaboration tools efficiently, and schedule regular check-ins to foster engagement. Additionally, working closely with internal teams like sales and support can help you address client needs more effectively and ensure a smooth customer journey.

What is the difference between Entry Level Customer Success Manager Remote vs Customer Support Specialist Remote?

AspectEntry Level Customer Success Manager RemoteCustomer Support Specialist Remote
Primary RoleBuilds long-term customer relationships, ensures product adoption, and promotes customer retentionProvides technical or product assistance, resolves customer issues, and offers support
Required SkillsCommunication, relationship management, basic product knowledgeTechnical troubleshooting, communication, problem-solving
Work EnvironmentRemote, collaborative with sales and success teamsRemote, often focused on individual support tasks
Common CertificationsCustomer success or relationship management certifications (optional)Technical support or help desk certifications (optional)

While both roles are remote and involve customer interaction, the Entry Level Customer Success Manager focuses on fostering ongoing relationships and ensuring customer success, whereas the Customer Support Specialist primarily handles technical issues and immediate support needs. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Customer Success Manager Remote jobs in Raleigh, NC?

The most popular types of Customer Success Manager Remote jobs in Raleigh, NC are:

What are popular job titles related to Entry Level Customer Success Manager Remote jobs in Raleigh, NC?

For Entry Level Customer Success Manager Remote jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Entry Level Customer Success Manager Remote jobs in Raleigh, NC look for?

The top searched job categories for Entry Level Customer Success Manager Remote jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Entry Level Customer Success Manager Remote jobs?

Cities near Raleigh, NC with the most Entry Level Customer Success Manager Remote job openings:

Entry Level Customer Success Manager Remote jobs near you
Infographic showing various Entry Level Customer Success Manager Remote job openings in Raleigh, NC as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.

Customer Success Manager, Growth

Triple Whale

Raleigh, NC • On-site, Remote

Full-time

Posted 6 days ago

Key responsibilities

  • Own an active book of onboarding customers from kickoff through nurture, ensuring smooth configuration and setup.

  • Guide customers through technical setup processes such as Pixel installation, tracking parameter configuration, and core integrations.

  • Manage customer success pipelines, monitor account health, and proactively address churn risks to ensure customer retention and satisfaction.

Job description

What Do We Do?
Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you - pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.
We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce - Moby 2 - letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.
The result: more than 65,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
Why Triple Whale Needs You
This is not a passive relationship management role. It's a hands-on, technically demanding position where you'll be the first person a brand trusts with their data stack - and the last thing standing between them and churn.
As a CSM on the Growth team, you'll guide a high-volume book of eCommerce brands through the full onboarding lifecycle - owning every technical configuration, every kickoff call, and every moment where the platform either clicks or doesn't. Once a brand is live, you stay in their corner as a scaled, data-driven consultant across a shared inbox, live chat, and office hours model.
The people who thrive here move fast, think in systems, love solving technical puzzles for non-technical users, and genuinely care about whether a brand succeeds.
What You'll Do
  • Own an active book of onboardings end-to-end - from kickoff call through nurture - operating with speed, ownership, and clear communication at every step.
  • Run structured kickoff calls that map each customer's tech stack, stakeholders, and goals before diving into configuration.
  • Guide customers through Triple Pixel installation: enabling Theme App Embed and Checkout Web Pixel in Shopify, validating with live URL tests, and advising on third-party/landing page installs via GTM.
  • Configure and validate UTM and tracking parameters (tw_source, tw_campaign, tw_ad_id) with platform-specific dynamic tokens, ensuring Triple Whale attribution is capturing data accurately across all paid channels.
  • Connect and troubleshoot coreintegrations - Meta, Google Ads, TikTok, Klaviyo, Google Sheets, Slack - preventing feature-blockers before they happen.
  • Walk customers through the Summary and Attribution dashboards - validating clean data, configuring Custom Metrics (CM1/CM2, blended ROAS), and explaining attribution model selection (Triple Attribution, Last Click, First Click, Linear) based on their business use case.
  • Manage your onboarding and success pipelines in HubSpot, tracking health and milestone progress from kickoff through renewal.
  • Collaborate with Sales on unresponsive customers and with Support on technical escalations, keeping onboarding velocity high across your entire book.
  • Manage a high-volume, scaled customer portfolio through shared inbox, live chat, and office hours - driving retention and satisfaction in a fast-paced, largely automated environment.
  • Proactively identify churn risk early: monitor usage patterns, flag cost-based objections, and develop resolution strategies before the renewal conversation.
  • Drive expansion by identifying upsell opportunities within the Growth segment and collaborating cross-functionally to move them forward.
  • Contribute to the continued development of the Triple Whale customer experience - improving playbooks, surfacing common friction points, and helping the team get better every quarter.
What You'll Bring
  • Experience supporting customers in the eCommerce or marketing technology space - ideally within a SaaS environment.
  • Demonstrated comfort with technical setup and configuration: you don't need to be an engineer, but you need to be the kind of person who learns a new platform thoroughly and can confidently walk someone else through it.
  • Familiarity with the eCommerce marketing stack - Meta Ads, Google Ads, TikTok, Klaviyo, Shopify, UTM tracking - is a strong advantage.
  • Prior high-volume customer success, customer support, or SDR experience; you know how to manage a large book of accounts without letting things fall through the cracks.
  • Superb written and verbal communication skills - you can translate complex technical concepts into clear, actionable guidance for operators who are experts in their business, not in analytics.
  • Strong organizational skills and comfort managing multiple onboardings simultaneously in a fast-moving, process-driven environment.
  • A natural sense of ownership: you're the kind of person who tracks things down, follows up proactively, and doesn't wait to be asked.
  • Positive, high-energy, service-oriented mindset - customers feel your investment in their success.
  • Comfort driving negotiation and renewal conversations to positive outcomes.
  • Thrives in collaborative team environments and embraces change as the product and processes continue to evolve.
Our Values
  • We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers.
  • We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage.
  • We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
  • We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
  • We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Base Compensation Range: $84,000 - $94,000
Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location-so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.
Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join Us in Making Waves
If you're looking for more than just a job and want to be part of a movement reshaping the future of Ecommerce, Triple Whale is the place for you. We're on the lookout for driven, curious, and creative individuals ready to thrive in a fast-paced environment.
Referred? Got here thanks to a friend? Splash some gratitude their way! They'll need to submit your application through our referral system to make it official.
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