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Remote Customer Success Coordinator Jobs (NOW HIRING)

ArborXR

Customer Success Coordinator

Customer Success Coordinator The Customer Success Coordinator supports a scalable, consistent customer experience across ArborXR's customer base, with a particular focus on lower-ARR accounts ...

Wonderful Collective

Be Seen First

Client Success Coordinator

Los Angeles, CA · Remote

$60K - $68K/yr

Remote (Los Angeles preferred) Reports to: VP of Client Success This is a remote position ... Preferred * Experience in customer service, hospitality, client services, project coordination ...

TechnologyAdvice

Client Success Coordinator

OR · Remote

Eager to learn the ins and outs of B2B Demand Generation campaigns to better serve our customers ... Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays. * Remote-First ...

EDB

Principal Customer Success Manager

Oversee and lead the coordination of EDB resources and escalate account issues for successful ... Direct experience working with globally distributed and remote customer and internal teams

Comscore

Client Success Coordinator

$60K - $65K/yr

Client Success Coordinator Location ... Remote (Must reside in the USA) Note: Candidates located within commutable distance to an office ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location: Remote Position Department: Customer Success Reports To: Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable for ...

CINC Systems

Customer Success Manager (Remote)

Customer Success Manager Location:  Remote Position Department:  Customer Success Reports To:  Director, Customer Success Job Summary: As a Customer Success Manager at CINC you are accountable ...

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How much do remote customer success coordinator jobs pay per year?

As of Jul 13, 2026, the average yearly pay for remote customer success coordinator in the United States is $49,889.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $55,000.00 per year, depending on experience, location, and employer.

What does a Remote Customer Success Coordinator do?

A Remote Customer Success Coordinator helps ensure that customers have a positive experience with a company's products or services, working entirely online or from home. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and acting as a liaison between customers and internal teams. They track customer feedback, provide helpful resources, and work to improve overall customer satisfaction. This role requires strong communication skills, organizational abilities, and a customer-oriented mindset.

How does a Remote Customer Success Coordinator effectively build relationships with clients without face-to-face interaction?

A Remote Customer Success Coordinator relies heavily on proactive communication through email, video calls, and instant messaging to establish trust and rapport with clients. Utilizing regular check-ins, personalized follow-ups, and attentive listening helps bridge the gap created by remote work. Coordinators also leverage collaborative tools and customer relationship management (CRM) platforms to track client needs and ensure timely responses, fostering strong, long-term partnerships despite the lack of in-person meetings.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Coordinator, and why are they important?

To thrive as a Remote Customer Success Coordinator, you need strong communication skills, customer relationship management experience, and a background in client-facing roles, often supported by a bachelor’s degree. Familiarity with CRM platforms (e.g., Salesforce, HubSpot), ticketing systems, and remote collaboration tools is typically required. Outstanding problem-solving abilities, empathy, and self-motivation help you build rapport and resolve client issues proactively. These skills are crucial for ensuring customer satisfaction, retention, and seamless service delivery in a remote environment.
More about Remote Customer Success Coordinator jobs
What cities are hiring for Remote Customer Success Coordinator jobs? Cities with the most Remote Customer Success Coordinator job openings:
What are the most commonly searched types of Remote Customer Success jobs? The most popular types of Remote Customer Success jobs are:
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Remote Customer Success Coordinator jobs near you
Infographic showing various Remote Customer Success Coordinator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $49,889 per year, or $24 per hour.

Customer Success Coordinator

ArborXR

Remote

Full-time

Re-posted 16 days ago

Job description

About ArborXR
ArborXR is the leading device management platform for VR and AR - built for the enterprise. We help the world's largest organizations deploy, manage, and scale their XR programs across training, simulation, education, and operations. Our customers include Global 2000 manufacturers, Fortune 500 enterprises, major health systems, and research universities that are betting on spatial computing to transform how people learn and work.
We're in a high-growth phase, expanding our enterprise sales motion and building the team that will take ArborXR to the next level.
Customer Success Coordinator
The Customer Success Coordinator supports a scalable, consistent customer experience across ArborXR's customer base, with a particular focus on lower-ARR accounts, onboarding coordination, renewal readiness, customer data integrity, and proactive lifecycle communications.
This role helps ensure customers receive timely guidance, are connected to the right resources, and can successfully manage their XR device fleets through ArborXR. The Coordinator also plays a key role in maintaining clean, accurate customer data in HubSpot so the CS team can better identify churn risk, monitor account health, and engage customers at the right moments.
Why This Role Matters
This role is foundational to building a scalable, proactive Customer Success organization at ArborXR. As our customer base continues to grow, the Customer Success Coordinator helps ensure customers receive consistent guidance, operational excellence, and timely engagement throughout their lifecycle, while enabling Customer Success Managers to focus on strategic relationships, retention, and growth.
The ideal candidate enjoys bringing structure to complexity, improving systems, helping customers succeed, and creating operational clarity across teams.
Core Responsibilities
Customer Lifecycle Support
  • Support Mid-Market/SMB customers through automated and light-touch success motions.
  • Identify when customer situations require escalation and route appropriately to Customer Success, Support, Sales, RevOps, or leadership.
  • Help coordinate onboarding communications, webinar invitations, renewal reminders, and product update education.
  • Route customers to the right resource, including Support, CS, Channel, or Account Management, depending on need.
  • Monitor customer engagement signals and flag accounts that may require CSM intervention.
  • Maintain consistent, proactive communication with assigned customers, while effectively triaging questions, concerns, and needs.
  • Contribute to the ongoing improvement of customer lifecycle processes, operational workflows, templates, and automation.

Onboarding Coordination
  • Ensure new customers receive the appropriate onboarding pathway based on tier, relationship type, and partner involvement.
  • Coordinate kickoff calls for Enterprise, Mid-Market, and SMB customers..
  • Help maintain onboarding templates, checklists, webinar follow-ups, and customer-facing resources.
  • Track onboarding completion and identify customers who may be stalled or under-engaged.

HubSpot Data Integrity & Monitoring
  • Maintain accurate customer records, including company associations, renewal dates, CSM ownership, partner/reseller relationships, and customer contact rules.
  • Help maintain reporting visibility around onboarding progress, renewal readiness, customer engagement, and operational health metrics.
  • Monitor account health fields, renewal stages, lifecycle status, and onboarding status.
  • Identify missing, outdated, or inconsistent customer data and coordinate cleanup.
  • Support the development and ongoing refinement of health scoring, churn indicators, and lifecycle automation.

Renewal & Risk Readiness
  • Help manage renewal communication workflows beginning 120 days before renewal.
  • Ensure renewal records are complete and accurately staged.
  • Flag missing POs, unclear ownership, low engagement, or other renewal risk signals.
  • Partner with CSMs to ensure key accounts receive appropriate attention before renewal.
  • Identify customer expansion signals, adoption opportunities, and engagement patterns that may support future growth conversations.

Product Education & Best Practices
  • Help customers stay informed about relevant product updates, webinars, and best practices.
  • Support distribution of resources based on customer type, use case, and maturity.
  • Assist with organizing lessons learned from similar customers into repeatable guidance.

What Success Looks Like
  • Customers receive consistent, timely support without requiring full strategic CSM coverage.
  • CSMs are freed up to focus on strategic key accounts, expansion, churn prevention, and strategic customer relationships.
  • HubSpot becomes a reliable source of truth for customer ownership, lifecycle stage, renewal status, partner involvement, and engagement risk.
  • Onboarding and renewal motions become more systematized, measurable, and scalable.
  • CS has better visibility into churn risk before it becomes urgent.

What We're Looking for
  • Highly organized, detail-oriented, and systems-minded.
  • Comfortable working in HubSpot or similar CRM tools.
  • Strong written communication skills.
  • Enjoys process improvement, data cleanup, and operational consistency.
  • Able to spot gaps, inconsistencies, and risk signals.
  • Customer-oriented with strong judgment around when issues require strategic CSM involvement.
  • Collaborative, proactive, and comfortable working across CS, Support, RevOps, Channel, and Sales.
  • Comfortable engaging customers in a professional, proactive manner and helping guide them toward successful adoption and outcomes.

Example Areas of Ownership
  • Onboarding completion rates
  • Renewal readiness accuracy
  • CRM data quality and hygiene
  • Customer engagement coverage
  • Lifecycle communication execution
  • Timeliness of risk identification and escalation
  • Webinar/event participation coordination
  • Operational follow-through across customer workflows

Preferred Qualifications
  • 1-3 years of experience in Customer Success, Account Coordination, Customer Operations, Revenue Operations, SaaS support, or a related customer-facing operational role.
  • Experience working in HubSpot, Salesforce, Gainsight, Zendesk, or similar CRM/customer systems.
  • Strong organizational and project coordination skills with high attention to detail.
  • Ability to manage multiple workflows simultaneously and follow through consistently.
  • Comfortable navigating ambiguity and helping build scalable processes in a growing organization.
  • Strong written communication and customer-facing professionalism.
  • Analytical mindset with the ability to identify patterns, gaps, and operational risk signals.
  • Interest in customer experience, lifecycle management, operational excellence, and SaaS technology.
  • Experience supporting renewals, onboarding, customer communications, or lifecycle programs is a plus.
  • Familiarity with channel/reseller ecosystems or B2B SaaS environments is a plus.

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