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Remote Customer Success Coordinator Jobs in Delaware

Truveris

Customer Success Director

Wilmington, DE · On-site +1

$120K - $150K/yr

Description Customer Success Director Strategic Accounts | PBM Contract Advisory Wilmington, Delaware 19807 • Remote Role with Travel About Truveris Truveris is a pharmacy cost containment company ...

ForgeFit

Remote Customer Service Specialist

Wilmington, DE · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Whether answering questions, resolving issues, or coordinating with internal teams, your focus will ...

Liveops

Remote Customer Service Representative

Dover, DE · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Newark, DE · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

HMG Careers

Sales Coordinator Remote

Dewey Beach, DE · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Sales Coordinator Remote

Cheswold, DE · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Remote Customer Success Coordinator information

What does a remote customer success coordinator do?

A Remote Customer Success Coordinator helps ensure that customers have a positive experience with a company's products or services, working entirely online or from home. Their main responsibilities include onboarding new clients, answering questions, resolving issues, and acting as a liaison between customers and internal teams. They track customer feedback, provide helpful resources, and work to improve overall customer satisfaction. This role requires strong communication skills, organizational abilities, and a customer-oriented mindset.

What are the key skills and qualifications needed to thrive as a remote customer success coordinator?

To thrive as a Remote Customer Success Coordinator, you need strong communication skills, customer relationship management experience, and a background in client-facing roles, often supported by a bachelor’s degree. Familiarity with CRM platforms (e.g., Salesforce, HubSpot), ticketing systems, and remote collaboration tools is typically required. Outstanding problem-solving abilities, empathy, and self-motivation help you build rapport and resolve client issues proactively. These skills are crucial for ensuring customer satisfaction, retention, and seamless service delivery in a remote environment.

How does a remote customer success coordinator effectively build relationships with clients without face-to-face interaction?

A Remote Customer Success Coordinator relies heavily on proactive communication through email, video calls, and instant messaging to establish trust and rapport with clients. Utilizing regular check-ins, personalized follow-ups, and attentive listening helps bridge the gap created by remote work. Coordinators also leverage collaborative tools and customer relationship management (CRM) platforms to track client needs and ensure timely responses, fostering strong, long-term partnerships despite the lack of in-person meetings.

What are the most commonly searched types of Remote Customer Success jobs in Delaware?

The most popular types of Remote Customer Success jobs in Delaware are:

What are popular job titles related to Remote Customer Success Coordinator jobs in Delaware?

For Remote Customer Success Coordinator jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Coordinator jobs in Delaware look for?

The top searched job categories for Remote Customer Success Coordinator jobs in Delaware are:

What cities in Delaware are hiring for Remote Customer Success Coordinator jobs?

Cities in Delaware with the most Remote Customer Success Coordinator job openings:

Remote Customer Success Coordinator jobs near you

Customer Success Director

Truveris

Wilmington, DE • On-site, Remote

$120K - $150K/yr

Full-time

Re-posted 19 days ago

Job description

Description
Customer Success Director
Strategic Accounts | PBM Contract Advisory
Wilmington, Delaware 19807 • Remote Role with Travel
About Truveris
Truveris is a pharmacy cost containment company dedicated to reducing pharmacy costs and driving transparency for employers and benefit consultants. Our proprietary, data-driven technology and deep industry expertise empower smarter pharmacy benefit decisions through contract optimization and PBM oversight. Independent and unbiased, Truveris delivers measurable savings and accountability across every pharmacy program. For more information, visit www.truveris.com.
Position Overview
Truveris is hiring a Customer Success Director (Strategic Accounts) to serve as the primary advisor and account owner for a small portfolio (3-5) of our most complex clients, primarily in the public sector.
This role is best suited for someone who brings deep, hands-on expertise in PBM contracting and enjoys operating as a consultative, strategic advisor to senior stakeholders. You will guide clients through PBM pricing structures, guarantees, procurement processes, and vendor negotiations-helping them maximize value and reduce cost across their pharmacy programs.
You will have end-to-end ownership of each account, driving cross-functional alignment while building trusted relationships with procurement leaders and senior benefits stakeholders. You will be accountable for client outcomes, retention, and renewal strategy, partnering closely with Sales and leadership to structure long-term agreements.
Success in this role requires strong executive presence, high autonomy, and the ability to simplify complex, high-stakes decisions. This role is fully remote, with travel required for key client engagements.
Key Responsibilities
  • Serve as the strategic advisor and primary owner for 3-5 large, complex client accounts
  • Lead PBM contract strategy discussions, including pricing models, guarantees, compliance, and performance optimization
  • Guide clients through RFP strategy, evaluation, and negotiation readiness with PBM vendors
  • Own the renewal strategy and execution (scope, term, pricing), partnering with Sales and leadership as needed
  • Build trusted relationships with procurement teams and senior benefits leaders, earning credibility through insight, not just service
  • Translate complex data and contract terms into clear, actionable recommendations for executive stakeholders
  • Identify and drive opportunities to expand Truveris' solutions through a consultative, value-driven approach
  • Own the development and quality assurance of client-facing materials and analyses, ensuring clarity, accuracy, and executive-level polish
This Role Is a Strong Fit If You
  • Have deep, working knowledge of PBM contracts and can independently advise clients
  • Thrive in complex, high-stakes client environments, particularly in the public sector
  • Are seeking a consultative, advisory role
  • Are comfortable owning strategic relationships and outcomes end-to-end
  • Bring strong executive presence and credibility with senior stakeholders
Required Qualifications
  • 8+ years of hands-on PBM experience, including direct involvement in:
    • Contract structure and evaluation
    • Pricing models and guarantees
    • Compliance and performance terms
  • Proven experience advising clients (externally) on PBM vendor strategy or contract decisions
  • Experience managing large, complex accounts, ideally including public sector clients and procurement processes
  • Track record of owning or driving client renewals and long-term agreements
  • Strong ability to translate complex financial or contractual concepts into clear recommendations
  • Experience as a Strategic Account Manager, Key Account Director, Customer Success Director, or PBM/Benefits Consultant
  • Demonstrated ability to engage and influence CFOs, procurement leaders, and senior benefits stakeholders
  • High degree of autonomy and confidence in owning client relationships and outcomes
Compensation
Base Salary: $120,000 - $150,000
Equal Employment Opportunity
Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Please review our CCPA/CPRA policies.

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