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Full Time Remote Customer Success Jobs (NOW HIRING)

EDB

Principal Customer Success Manager

As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer ... Direct experience working with globally distributed and remote customer and internal teams

Sally Beauty

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to inspire a more ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cleveland, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Minneapolis, MN · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

CosmoProf

CUSTOMER SUCCESS PARTNER

Cincinnati, OH · Remote

Overview Customer Success Partner About Sally Beauty Holdings, Inc. At SBH, our purpose is to ... Remote Ideal candidate must reside in: Minneapolis, Minnesota (MN) or either Cleveland or ...

Pavago

Customer Success Manager

Hours Position Type: Full-Time, Remote Working Hours: U.S. client business hours About the Role We're hiring a Customer Success Manager (CSM) / Account Manager to own client relationships, drive ...

EDB

Principal Customer Success Manager

You will develop, prioritize, and execute customer success plans to nurture and guide your ... Direct experience working with globally distributed and remote customer and internal teams

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

$105K - $140K/yr

Virtual, United States Employment Type: Full-Time Onsite, Remote/Flexible, or Hybrid: Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up to 5%) ...

Aprimo

Customer Success Manager (Remote)

Chicago, IL · On-site +1

Virtual, United States Employment Type: Full-Time Onsite, Remote/Flexible, or Hybrid: Remote Department: Customer Success Hiring Manager: Director, Customer Success Travel: Minimal (Up to 5%) ...

Jobgether

This is a full-time, remote opportunity for a customer-focused professional to manage and grow a ... Maintain accurate customer records, success plans, account information, and risk indicators in ...

LighthouseAI

Customer Success Specialist

$70K - $80K/yr

We are seeking a detail-oriented and analytical Customer Success Specialist to assist with our ... This is a full-time remote position. Working Hours: 8am - 4:30pm ET Essential Duties and ...

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Full Time Remote Customer Success information

See salary details

$32.5K

$83.1K

$140K

How much do full time remote customer success jobs pay per year?

As of Aug 21, 2026, the average yearly pay for full time remote customer success in the United States is $83,064.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $99,000.00 per year, depending on experience, location, and employer.

What is the difference between Full Time Remote Customer Success vs Full Time Remote Customer Support?

AspectFull Time Remote Customer SuccessFull Time Remote Customer Support
Primary FocusBuilding long-term client relationships and ensuring product adoptionResolving immediate technical issues and providing troubleshooting assistance
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentCollaborative with sales and product teams, proactive engagementReactive support, often via chat or email
Common CertificationsCustomer success certifications, CRM proficiencyTechnical support certifications, product-specific training

Full Time Remote Customer Success focuses on fostering ongoing client relationships and ensuring long-term satisfaction, while Full Time Remote Customer Support primarily addresses immediate technical issues. Both roles require strong communication skills, but Customer Success emphasizes proactive engagement, whereas Customer Support is more reactive.

More about Full Time Remote Customer Success jobs

What cities are hiring for Full Time Remote Customer Success jobs?

Cities with the most Full Time Remote Customer Success job openings:

What are the most commonly searched types of Remote Customer Success jobs?

The most popular types of Remote Customer Success jobs are:

What states have the most Full Time Remote Customer Success jobs?

States with the most job openings for Full Time Remote Customer Success jobs include:

What job categories do people searching Full Time Remote Customer Success jobs look for?

The top searched job categories for Full Time Remote Customer Success jobs are:

Full Time Remote Customer Success jobs near you
Infographic showing various Full Time Remote Customer Success job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $83,064 per year, or $39.9 per hour.

[Remote] Customer Success Manager

Convoso

Los Angeles, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from candidates across the United States. Employment in states where Convoso is not currently registered may require additional review and setup before employment can begin.
The Job:
At Convoso, we believe great Customer Success Managers don't just support customers, they empower them to succeed, scale, and thrive. If you're passionate about delivering value, building strong relationships, and driving measurable impact, this is your opportunity to make a difference.
Responsibilities summary:
  • Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso
  • Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
  • Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution
  • Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs
  • Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
  • Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
  • Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement
  • Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience
  • Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences
  • Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

Who You Are:
  • 5+ years of Customer Success experience in a SaaS environment
    (Contact center, telephony, or performance marketing experience strongly preferred)
  • Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight
  • Proven ability to manage a book of business and drive retention and expansion
  • Exceptional organizational, analytical, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced, high-growth environment
  • Strong communication and presentation skills with customer-facing experience
  • A proactive, self-driven mindset with a focus on outcomes
  • Ability to build trust and collaborate effectively across teams
  • Skilled at navigating customer challenges with professionalism and resilience
  • Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc.
  • Willingness to travel occasionally (approximately 1-2 times per quarter)

Work Perks Worth The Hype:
  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • And a team of highly experienced and kind colleagues!
  • HQ Office:
  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • On-site Car Wash
  • Free Parking

Compensation:The base salary range is: $75,000 - $90,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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