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Remote Customer Success Engineer Jobs (NOW HIRING)

NoGigiddy

Remote Remote Customer Success Specialist

As a Remote Customer Success Specialist, you will be a crucial part of our mission to empower gig workers and facilitate their growth and success. Join our team and be part of a company that values ...

Rescale

Customer Success Engineer, Public Sector

$110K - $150K/yr

As a Customer Success Engineer, you are responsible for leading and owning technical engagements with our Public Sector customers. As a Customer Success Engineer, you are the trusted technical ...

Cyera

Customer Success Engineer - North Central

Chicago, IL · On-site +1

$140K - $160K/yr

As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: * Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth ...

SORACOM

Customer Success Engineer / Architect

With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to ... About the Role Soracom is seeking a Customer Success Engineer / Architect to serve as the technical ...

Rescale

Customer Success Engineer - Remote in the US

$110K - $150K/yr

As a Customer Success Engineer, you are the trusted technical advisor of named Rescale customers. You work closely with customers and internal teams to deliver the best cloud HPC experience to the ...

Triptastic Adventures

Remote Customer Success Coordinator

$18.50 - $24/hr

About the job Remote Customer Success Coordinator Role Overview We are increasing our remote team and are seeking customer-centered individuals who enjoy with assisting clients and handling multiple ...

Deepgram

Customer Success Engineer (Scaled)

$147K - $176K/yr

You're a Customer Success Engineer who works at the intersection of APIs, customer outcomes, and ... A strong sense of ownership and comfort working both collaboratively and independently in a remote ...

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NoGigiddy

Remote Customer Success Specialist

We are seeking an enthusiastic and proactive Customer Success Specialist to join our team. In this entry-level remote role, you will be responsible for ensuring our customers achieve their desired ...

Britive

Senior Customer Success Engineer

$107K - $146K/yr

Your Impact As a Senior Customer Success Engineer, you own the technical relationship with your ... We are fully remote (US only, other areas are subject to review). * Competitive compensation and ...

Britive

Senior Customer Success Engineer

$56.50 - $73/hr

Your Impact As a Senior Customer Success Engineer, you own the technical relationship with your accounts from kickoff through maturity. You lead the initial deployment of the Britive platform, then ...

Convoso

[Remote] Customer Success Manager

Los Angeles, CA · On-site +1

Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT ... At Convoso, we believe great Customer Success Managers don't just support customers, they empower ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

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The top searched job categories for Remote Customer Success Engineer jobs are:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.

Remote Remote Customer Success Specialist

NoGigiddy

Remote

Other

Re-posted yesterday

Job description

NoGigiddy, a leading company in the on demand staffing and recruiting industry, is seeking a motivated and customer-focused Remote Customer Success Specialist to join our team. In this role, you will be responsible for ensuring the success and satisfaction of our gig workers by providing exceptional support and guidance throughout their journey with NoGigiddy. With our innovative platform connecting gig workers to various staffing local businesses, you will contribute to transforming the gig staffing industry and making a positive impact on the lives of gig workers nationwide.

At NoGigiddy, we prioritize the success and well-being of our gig workers by providing them with reliable earning opportunities and support services. As a Remote Customer Success Specialist, you will be a crucial part of our mission to empower gig workers and facilitate their growth and success. Join our team and be part of a company that values collaboration, innovation, and the pursuit of excellence.

Responsibilities
  • Act as the main point of contact for gig workers, providing guidance and support throughout their journey with NoGigiddy.
  • Proactively engage with gig workers to understand their needs, goals, and challenges, and identify opportunities for growth and success.
  • Respond promptly and accurately to gig workers' inquiries, concerns, and issues via email, chat, and phone.
  • Collaborate closely with other functional teams to ensure a seamless experience for gig workers.
  • Keep detailed records of customer interactions and provide regular updates and reports to the management team.
  • Contribute to the development and improvement of our customer success strategies and processes.
  • Identify and escalate complex or unresolved issues to the appropriate internal teams for resolution.
  • Stay up-to-date with industry trends and best practices to continuously enhance the customer success experience.

Requirements

  • Prior experience in customer success, customer support, or a related role, preferably in the gig economy or staffing industry.
  • Exceptional interpersonal and communication skills, with the ability to build strong relationships with gig workers and provide clear and concise guidance.
  • Strong problem-solving skills, with the ability to think critically and find creative solutions to customer inquiries and challenges.
  • Empathetic and customer-oriented mindset, with a genuine desire to help gig workers succeed.
  • Proficiency in using customer support tools, CRM software, and other relevant platforms.
  • Ability to work independently and remotely, with strong time management and organizational skills.
  • Flexibility to adapt to changes and prioritize tasks in a fast-paced and dynamic environment.
  • Passion for the gig economy and the desire to contribute to its growth and evolution.

Apply