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Remote Customer Success Engineer Jobs (NOW HIRING)

MontyCloud

Senior Customer Success Engineer

$56.50 - $73/hr

They are seeking a Senior Customer Success Engineer who will bridge the gap between cloud infrastructure expertise and customer outcomes, helping to design and implement scalable technical solutions ...

Truv

Senior Customer Success Engineer

Miami, FL · Remote

$140K - $190K/yr

... customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS ... Fully Remote * Health, dental, and vision benefits * 401(k) * Flexible time off * Regular team ...

Truv

$140K - $190K/yr

... customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS ... Fully Remote * Health, dental, and vision benefits * 401(k) * Flexible time off * Regular team ...

Veeam Software

Senior Customer Success Engineer

$56.50 - $73/hr

As a Senior Customer Success Engineer, you are the primary technical owner driving long-term ... TN1 #LI-REMOTE What you'll get * Unlimited paid time off, 12 paid holidays, plus 4 extra global ...

Solo.io, Inc.

Senior Customer Success Engineer

$107K - $146.90K/yr

This role is highly specialized customer success in a fast-growing technology startup ... This is a remote role for applicants based in the United States. We are unable to sponsor work ...

Truv

Senior Customer Success Engineer

Miami, FL · Remote

$56.50 - $73/hr

... customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS ... Fully Remote * Health, dental, and vision benefits * 401(k) * Flexible time off * Regular team ...

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How much do remote customer success engineer jobs pay per hour?

As of May 31, 2026, the average hourly pay for remote customer success engineer in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

More about Remote Customer Success Engineer jobs
What cities are hiring for Remote Customer Success Engineer jobs? Cities with the most Remote Customer Success Engineer job openings:
What are the most commonly searched types of Customer Success Engineer jobs? The most popular types of Customer Success Engineer jobs are:
What states have the most Remote Customer Success Engineer jobs? States with the most job openings for Remote Customer Success Engineer jobs include:
What job categories do people searching Remote Customer Success Engineer jobs look for? The top searched job categories for Remote Customer Success Engineer jobs are:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in the United States as of May 2026, with employment types broken down into 92% Full Time, 2% Part Time, 4% Contract, and 2% Nights. Highlights an 67% Physical, 6% Hybrid, and 27% Remote job distribution, with an average salary of $50,369 per year, or $24.2 per hour.
Senior Customer Success Engineer

Senior Customer Success Engineer

MontyCloud

Remote

$56.50 - $73/hr

Full-time

Posted 3 days ago

Job description

Job Summary:
MontyCloud is an ambitious company focused on redefining how organizations operate in the cloud. They are seeking a Senior Customer Success Engineer who will bridge the gap between cloud infrastructure expertise and customer outcomes, helping to design and implement scalable technical solutions for their clients.
Responsibilities:
• Architect Technical Self-Service: Partner with the Product, Support, and SE directors to unify fractured product documentation, knowledge base articles, and technical notes into a centralized repository.
• Build and Optimize AI Agent Architectures: Serve as the technical lead for deploying and continuously tuning AI support agents. Train and optimize these agents against our corporate dataset to resolve Tier 1 inquiries, manage tenant configuration queries, and trigger seamless human escalations when necessary.
• Protect Engineering & SE Mindshare: Build a strong first line of defense using technical automation to deflect low-level technical inquiries, freeing up pre-sales Solutions Engineers to focus strictly on strategic architecture and complex expansions.
• Unify Platform Data: Work aggressively to operationalize standardized technical data metrics, such as tenant activation velocity and technical friction tracking, to ensure our core datasets are clean and reliable.
• Technical Onboarding & Escalation: Act as the first line of defense for technical escalation within the post-sales team, resolving complex architecture roadblocks for enterprise customers during their critical first 90 days.
Qualifications:
Required:
• 5+ years in a highly technical, customer-facing role (Customer Success Engineer, Solutions Architect, Technical Account Manager, or Tier 3 Support Engineer).
• Strong foundational cloud engineering background (AWS certifications like Solutions Architect Professional or DevOps Engineer are highly preferred).
• Hands-on experience or a strong functional understanding of deploying modern LLM-powered AI agents, search/retrieval systems (RAG), or complex workflow automation.
• Proven capability to build technical documentation, standard operating procedures, and structured knowledge bases from scratch.
• Experience with SaaS infrastructure, multi-tenant cloud architectures, and cloud cost/governance strategies.
Preferred:
• AWS certifications like Solutions Architect Professional or DevOps Engineer are highly preferred.
Company:
MontyCloud helps customers manage and monitor their cloud services. Founded in 2018, the company is headquartered in Seattle, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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