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Remote Customer Success Engineer Jobs in Colorado

Pathify

Customer Success Engineer

Denver, CO · On-site +1

$70K - $115K/yr

Remote/Denver, CO Preferred Compensation: $70,000 - $115,000 / year Description The Customer Success Engineer is responsible for providing high-quality, comprehensive technical support for the ...

Airlock Digital

Technical Success Engineer

Denver, CO · On-site +1

$103K - $129K/yr

The Technical Success Engineer will work closely with our customers to ensure they are achieving ... Customer Implementation & Technical Enablement * Lead end-to-end technical implementations of the ...

New

P3 Hotel Software

Customer Success Manager

Boulder, CO · On-site +1

Liaise effectively with clients, developers and support team. * Good written and telephone ... Hybrid working environment: remote work and working from the office; our office will be set in Kiln ...

MetaRouter

Director of Customer Success

Denver, CO · Remote

$180K - $220K/yr

... the MetaRouter Product and Engineering teams. * Mentorship & Scale: Set the standard for ... Fully Remote * Salary Range: $180,000 - $220,000 Benefits * Health/Dental/Vision/Insurance * 401(k)

Trimble

Enterprise Support Engineer

Westminster, CO · On-site +1

$108K - $134K/yr

Essential Skills & Experience * 5+ years of experience in technical support or customer success ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

Trimble

Enterprise Support Engineer

Westminster, CO · On-site +1

$108K - $134K/yr

Essential Skills & Experience * 5+ years of experience in technical support or customer success ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

Trimble

Enterprise Support Engineer

Westminster, CO · On-site +1

$108K - $134K/yr

Essential Skills & Experience * 5+ years of experience in technical support or customer success ... Hybrid (4 days in office/1 day remote) Travel Requirement : 10% Why You'll Love Working With Us At ...

ServiceNow

Customer Success Executive

Denver, CO · On-site +1

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ServiceNow

Customer Success Executive

Denver, CO · On-site +1

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

Tailscale

Customer Account Executive

Denver, CO · On-site +1

Create mutual action/success plans with prospective and existing customers where appropriate to ... A strong desire to join a high-growth software startup in a fully remote role * Has sold developer ...

LINQ

Client Success Manager

Denver, CO · Remote

$75K - $80K/yr

LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 ... Comfortable with asynchronous remote work * K12 Experience Preferred, but not required * Must be ...

Tailscale

Customer Account Executive

Denver, CO · On-site +1

$100K - $125K/yr

Experience partnering with a Sales Engineering team, support, and customer success team to drive ... Remote first company -most of our teams work fully remotely. Enjoy a change of scenery wherever you ...

Beacon Talent

Customer Solutions Director

Denver, CO · On-site +1

$172K - $188K/yr

S. (Remote) or major hub (hybrid optional) Type: Full-time Seniority: Mid-Senior (player/coach ... success, program delivery, and product influence , partnering closely with Engineering, Data ...

Axon

Senior Sales Engineer, Enterprise

Denver, CO · Remote

... and our customers' success. Location- Remote, west coast based Reports to the Sr. Director, Engineering- Enterprise Travel is 50% Your Impact * Enterprise Technical Sales Success: own securing ...

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Remote Customer Success Engineer information

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Colorado? For Remote Customer Success Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Colorado look for? The top searched job categories for Remote Customer Success Engineer jobs in Colorado are:
What cities in Colorado are hiring for Remote Customer Success Engineer jobs? Cities in Colorado with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Colorado as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.
Customer Success Engineer

Customer Success Engineer

Pathify

Denver, CO • On-site, Remote

$70K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Customer Success Engineer
Department: Customer Success
Employment Type: Full Time
Location: Remote/Denver, CO Preferred
Compensation: $70,000 - $115,000 / year
Description
The Customer Success Engineer is responsible for providing high-quality, comprehensive technical support for the Pathify platform. In this dynamic role, you'll need to demonstrate exceptional customer service and troubleshooting skills. A passion for problem-solving, technology, and helping others is essential to promote customer success.
Key Responsibilities
Essential Functions
  • Diagnose, debug, and resolve complex application, integration, and data issues that surpass Tier 2 capabilities.
  • Own the troubleshooting of SAML SSO configurations and API-driven integrations.
  • Manage and validate complex file provisioning workflows, including structured data files (CSV, JSON, XML) and secure automated transfers via SFTP.
  • Read and interpret JavaScript/scripting languages and system logs to pinpoint the root cause of unexpected platform behavior.
  • Partner with engineering to document system architecture quirks, create advanced internal troubleshooting guides, and recommend product improvements.
  • Translate highly complex technical engineering concepts into clear, actionable, and empathetic updates for university stakeholders.
  • Participate in a scheduled rotation to provide first-line engineering-level response for critical, customer-reported Severity 1 issues (24/7/365 availability).
  • Perform other duties as assigned.

Skills, Knowledge and Expertise
  • Strong problem-solving, analytical, and decision-making skills, with the ability to take appropriate action independently.
  • Excellent listening skills and the ability to communicate effectively, both orally and in writing, with various technical and non-technical audiences.
  • Ability to master multiple platforms rapidly and adapt to frequent product deployments and changing tech stacks.
  • Skilled at working effectively across teams, including product owners, developers, and account managers to champion user needs while respecting engineering constraints.
  • Creativity in thinking outside the box to present innovative ideas and solutions to colleagues and customers.
  • A strong drive to achieve beyond what is expected, with a demonstrated desire for continuous learning and improvement.
  • 3+ years of experience in a high-tier technical support, application support, or junior engineering role within a SaaS environment.
  • Required proficiency in reading, writing, or debugging JavaScript or other scripting languages to parse data and troubleshoot behaviors.
  • Strong technical background in User Provisioning, App creation, and manual validation or manipulation of JSON, XML, and CSV files.
  • Deep experience configuring and troubleshooting SAML SSO (such as Okta, Azure AD, or Shibboleth) alongside a strong grasp of web network protocols.
  • Prior experience in the Ed Tech/LMS sector or professional experience in higher education is preferred.
  • Previous experience working in a fast-paced start-up environment is preferred.

Benefits
At Pathify, we're obsessed with improving the student experience-but we know we can't do that if our own team's experience isn't top-tier. We don't just offer "perks"; we offer a safety net and a launchpad so you can do your best work without sweating the small (or big) stuff.
Here's a look at how we take care of our own:
Health & Harmony
We want you feeling your best, whether you're at your desk or out exploring the world.
Comprehensive Coverage: Robust Health, Dental, and Vision insurance to keep you and your family "high-def" and healthy.
Tax-Smart Savings: Choose between a Flexible Spending Account (FSA) or a Health Savings Account (HSA) to keep more of your paycheck where it belongs.
Peace of Mind: Life happens. Our Life Insurance policy ensures you and your loved ones are always protected.
Time to Recharge: We believe in unlimited Paid Time Off (PTO) that you actually use. Whether it's a beach, a mountain, or a couch, go find your happy place.
Growing Families: Our Parental Leave policy gives you the time you need to bond with your newest family member without the stress of "checking in."
Wealth & Wisdom
We're invested in your future just as much as you are.
Future-Proofing: Our 401(k) plan helps you build your nest egg, and our Company Match means we're literally putting our money where our mouth is to help you retire in style.
Never Stop Learning: We're in EdTech, after all! Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification or a new degree.
The Pathify Lifestyle
Since we're a modern team, we make sure your daily "office" life is actually enjoyable.
Home Office Stipend: We'll help you deck out your workspace. Whether you need an ergonomic chair or a second monitor, we've got your back (literally).
Wellness & Mental Health (Bonus!): Access to an Employee Assistance Program (EAP) and mental health resources, because your brain is your most important asset.
The Bottom Line: We're building the future of higher education, and we want you to have a blast while doing it. If you're looking for a place that treats you like a human first and an employee second, you've found it.
Pathify logo

About Pathify

Sourced by ZipRecruiter

Industry

Colleges, universities, and professional schools

Company size

51 - 200 Employees

Headquarters location

Denver, CO, US

Year founded

2011

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