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Remote Customer Success Engineer Jobs in Colorado

Tailscale

Senior Customer Account Executive

Denver, CO · On-site +1

$150K/yr

Experience partnering with a Sales Engineering team, support, and customer success team to drive ... Remote first company -most of our teams work fully remotely. Enjoy a change of scenery wherever you ...

Alchemer

Senior Solutions Engineer

Louisville, CO · On-site +1

$57.75 - $74.50/hr

Partner with Customer Success to support long-term technical alignment and customer outcomes What ... Excellent communication, presentation, and executive storytelling skills, both remote and in person ...

Alchemer

Senior Solutions Engineer

Louisville, CO · Remote

$57.75 - $74.50/hr

Partner with Customer Success to support long-term technical alignment and customer outcomes What ... Excellent communication, presentation, and executive storytelling skills, both remote and in person ...

Gravitee

Senior Solutions Engineer

Denver, CO · On-site +1

$250K/yr

Support the success and growth of the existing customer base, alongside Customer Success Managers ... Department Sales Locations Denver, New York Remote status Fully Remote

Makpar

Service Center Analyst

Denver, CO · On-site +1

... engineering, data management, cybersecurity and emerging technologies to deliver mission success ... This role is largely responsible for providing remote customer support for Federal Government ...

Makpar

Service Center Analyst

Denver, CO · Remote

... engineering, data management, cybersecurity and emerging technologies to deliver mission success ... This role is largely responsible for providing remote customer support for Federal Government ...

HammerTech

Safety Solutions Engineer

Denver, CO · Remote

What you'll do at HammerTech The primary purpose of the Solutions Engineer is to partner with the ... The role serves as a critical bridge between customers, Sales, Product, and Customer Success teams ...

Druva

Senior Sales Engineer

Denver, CO · Remote

Perform remote installations, training, and ensure the success of customer POCs. * Effectively ... Engineer * Proven success supporting enterprise SaaS, cloud native, cybersecurity, or data ...

Leidos

Senior Substation Physical Engineer

Denver, CO · On-site +1

$107K - $147K/yr

... customers' success. Everything we do is built on a commitment to do the right thing for our ... Remote Only: * Fully Remote! - Work from where you are! * Candidates must located in the Denver, CO ...

Pushpay

Product Marketing Manager

Colorado Springs, CO · On-site +1

$89K - $109K/yr

This role sits at the critical intersection between Product, Marketing, Sales and Customer Success ... Remote * 12 paid Company Holidays * 2 paid Volunteer Time Off days * 15 days PTO to start ...

Pushpay

Product Marketing Manager

Colorado Springs, CO · On-site +1

$89K - $109K/yr

This role sits at the critical intersection between Product, Marketing, Sales and Customer Success ... Remote * 12 paid Company Holidays * 2 paid Volunteer Time Off days * 15 days PTO to start ...

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Remote Customer Success Engineer information

How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a Remote Customer Success Engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Colorado? For Remote Customer Success Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Colorado look for? The top searched job categories for Remote Customer Success Engineer jobs in Colorado are:
What cities in Colorado are hiring for Remote Customer Success Engineer jobs? Cities in Colorado with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Colorado as of July 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% Remote job distribution.

Senior Customer Account Executive

Tailscale

Denver, CO • On-site, Remote

$150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

About Tailscale
Tailscale is building the new Internet by delivering software that makes it easy to securely interconnect people and their devices, no matter where they are. From hobbyists to multinational corporations, teams of every size use Tailscale each day to protect their networks, share access to internal tools, and more. We're building a future for the Internet that's easy, sensible, and safe, like it used to be. Founded in 2019 and fully distributed, we're backed by Accel, CRV, Insight, Heavybit, and Uncork Capital.
Job Description
Join our rapidly growing Sales team where you will play an important role at one of the fastest growing companies in the Developer Security space.
As a Customer Account Executive, you will be responsible for helping expand and renew current customer accounts. You will focus on finding additional use cases, educating the client base on new feature releases, and ensuring the successful adoption of Tailscale across all of your existing customer accounts. You will partner closely with the Solutions Engineering team, as well as collaborate with the Customer Success, Support, Marketing, and Product teams.
We're an energetic company with a wide variety of backgrounds. We coach each other, share feedback, and collaborate to maximize our performance and earning potential, all the while aligning with our customers' needs.
Key Responsibilities
  • Become an expert in how Tailscale helps our customers.
  • Build a credible pipeline every quarter by engaging with clients on upsells and renewals.
  • Own an upsell and renewal number across your accounts.
  • Help educate customers on the value of Tailscale throughout the evaluation & adoption cycle.
  • Generate short-term results while maintaining annual pipeline coverage.
  • Provide accurate weekly forecasting & revenue delivery.
  • Create mutual action/success plans with prospective and existing customers where appropriate to help them evaluate and expand their usage of the Tailscale product.
  • Participation in video-recorded customer meetings is a core part of this role. Recordings are used for training, collaboration, and quality improvement.
What We Are Looking For
  • 2+ years of closing experience in an AE or an AM role
  • A strong desire to join a high-growth software startup
  • Has sold developer and/or technical products, especially in a product-led growth (PLG) motion
  • Experience presenting to senior managers and executives
  • The ability to manage many opportunities simultaneously at various stages, coupled with a strong track record of meeting and exceeding quota
  • Experience using Gong, or similar, to collaborate internally and manage pipeline
  • Experience partnering with a Sales Engineering team, support, and customer success team to drive positive outcomes for clients
  • Proactive from lead to close - the hiring manager for this role is Spencer Cranson. If this opportunity really excites you, please don't just apply on the website. Prospect thoughtfully and tell us why you're the best candidate for this position.
  • This role is based in Denver and is hybrid required (3 days/week in-office). #LI-Hybrid

As a company, we strive to maintain fair and equitable compensation practices within our team across all roles and all levels. Tailscale's compensation package includes base salary, equity, and comprehensive benefits. The salary range displayed on each job posting represents the target range for a new hire's base salary. Individual offers may vary based on experience and skill set.
For this position, our pay ranges reflect target OTE (on target earnings), inclusive of base salary and variable compensation tied to the attainment of quarterly sales targets.
US Pay Range (OTE)
$150,000-$150,000 USD
Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!
What We Offer
  • An inclusive, flexible environment where you can be your authentic self. We recognize the impact of diverse voices and backgrounds on the growth of our people, product, and company. And that flexibility in how and when you work empowers our team to integrate work and life.
  • A competitive total compensation package. This includes a base salary, an equity incentive plan and variable commission (for quota-based roles).
  • Comprehensive group benefits with no waiting period. Take advantage of coverage for health, vision, dental, and more for you and your family!
  • Remote first company-most of our teams work fully remotely. Enjoy a change of scenery wherever you can get wifi, participate in virtual and in-person social events, and leverage our corporate co-working program to visit WeWork (or other similar spaces near you). Some roles require in-office collaboration depending on team needs, which will be clearly noted in the job description.
  • Employer-funded retirement contributions. Tailscale will match your retirement contributions dollar-for-dollar, up to a maximum annual employer contribution equal to 0.75% of your eligible compensation.
  • Connect with other Tailscalars IRL. Attend our annual company retreat, participate in team off-sites, and collaborate in person with teammates across Canada, the United States, the United Kingdom, and Singapore. We support intentional in-person connection through team travel and distributed collaboration.
  • Support for your personal and professional development. Grow your career thoughtfully with $1500 USD annually for professional development, or take advantage of mentorship, coaching, and internal promotion opportunities.
  • Paid time off and a healthy work-life integration. Our flexible, paid time off program supports you for any situation life throws your way, whether moving homes or travelling the world!
  • A build-your-own home office setup. You choose your own company-owned laptop (Mac or PC), receive a monthly home internet reimbursement, and $500 USD to customize your workstation to make it your own.
  • Paid parental leave program. We care about your life outside of work and encourage new parents to take advantage of parental leave top-ups (20 weeks for birthing parents, 16 weeks for non-birthing parents).

Tailscale is committed to providing an accessible and inclusive hiring process. If you require an accommodation at any stage of the recruitment process or related to any aspect of this role, please contact your recruiter.
Our hiring process uses AI-assisted tools to help screen and assess candidates. All hiring decisions are made by people.
Please be aware that legitimate emails from Tailscale's talent team will only originate from @tailscale.com, @greenhouse.io, and @interviews.modernloop.io email addresses. For more information about protecting yourself from impersonators and scams, please visit https://tailscale.com/scam-awareness.

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