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Remote Customer Success Engineer Jobs in Austin, TX

Melio

Customer Success Manager

Austin, TX · Remote

Remote (required to live in one of the following states: AZ, CO, FL, GA, IL, MI, MN, NY, NC, TX, UT,VT) Qualifications: * 3+ years of experience in Customer Success, Account Management, Sales, or any ...

Canals

Customer Success Manager

Austin, TX · Remote

Partner with Product and Engineering to surface customer insights and resolve issues efficiently ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

DealHub

Customer Success Manager

Austin, TX · On-site +1

Customer Success Manager / Presales / Sales Engineer / Technical Account Manager * Feel comfortable leading workshops and technical training sessions * Have excellent interpersonal communication and ...

DealHub

Customer Success Manager

Austin, TX · Remote

Customer Success Manager / Presales / Sales Engineer / Technical Account Manager * Feel comfortable leading workshops and technical training sessions * Have excellent interpersonal communication and ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

About the Role As aSLED Customer Success ManageratNinjaOne, you will play a pivotal role in driving ... and remote workforce enablement, to positionNinjaOneas the ideal solution. * Relationship ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution ... NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for ...

NinjaOne

Customer Success Manager, SLED

Austin, TX · On-site +1

About the Role As a SLED Customer Success Manager at NinjaOne, you will play a pivotal role in ... mandates, and remote workforce enablement, to position NinjaOne as the ideal solution.

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How much do remote customer success engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote customer success engineer in Austin, TX is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Austin, TX?

The most popular types of Customer Success Engineer jobs in Austin, TX are:

What are popular job titles related to Remote Customer Success Engineer jobs in Austin, TX?

For Remote Customer Success Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Austin, TX look for?

The top searched job categories for Remote Customer Success Engineer jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Customer Success Engineer jobs?

Cities near Austin, TX with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,926 per year, or $24 per hour.

Customer Success Engineer I, SMB (Remote)

Austin, TX • On-site, Remote

Procore
Software Development • 1 - 5K employees
Learn more about Procoreexternal

Full-time

Posted 5 days ago

Job description

We're looking for a Customer Success Engineer I to drive the success of Procore's SMB customers. In this role, you'll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Customer Success Engineer I, on the SMB Team, you're solely responsible for post-sales implementation success and long term adoption of a shared book of business. You'll help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide. You'll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you'll leverage your consultative-mindset and knowledge of the construction industry and Procore's software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You'll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.
This role reports to the Manager, Customer Success and is a remote position for candidates based in the greater Austin, TX area. While daily office attendance is not required, occasional in-person availability for key team events and collaboration is strongly preferred. We are looking for someone to join our team immediately!
What You'll Do:
  • Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
  • Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
  • Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
  • Drive in product demonstrations and coordinate multiple technical resources, both internal and external
  • Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
  • Foster a positive team culture by supporting and mentoring your fellow Procorians
  • Collaborate with all levels of the Procore organization to develop best practices and drive Procore's evolution as a market leader
  • Develop a mastery of Procore's products, professional services, and industry best practices
  • Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we're looking for:
  • A passion for construction and technology
  • Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
  • 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience
  • 1+ years of Construction industry expertise preferred
  • Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies
  • Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
  • Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
  • Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
  • Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
  • Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
  • Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
  • Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
  • A positive energy source in a fast-paced, diverse, forward-looking environment.
Additional Information
Base Pay Range:
67,840.00 - 93,280.00 USD Annual
On Target Earning Range:
84,800.00 - 116,600.00 USD Annual
This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location.
For Los Angeles County (unincorporated) Candidates:
Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

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