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Remote Customer Success Engineer Jobs in Irving, TX

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The role collaborates closely with Sales, Product Management, Engineering, Professional Services, Support, and Customer Operations teams to drive measurable customer success and long-term recurring ...

Kastle Systems

Customer Success Manager

Dallas, TX · Remote

Kastle's integrated security solution, including access control, video, and remote video monitoring ... and developers. Kastle, a well-established leader in the security industry, recognizes the ...

QAD, Inc.

Customer Success Manager

Dallas, TX · On-site +1

$85K - $110K/yr

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

QAD, Inc.

Customer Success Manager

Dallas, TX · Remote

Role based in the US: 100% remote Work authorization requiered/ we do not offer sponsorship Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support and ...

Tapcheck

Senior Customer Success Manager

Plano, TX · Remote

About the Job The Senior Customer Success Manager is the strategic anchor of the customer ... If remote, Ideally, candidates will sit in the following states: AL, AZ, CA, CO, DC, DE, FL, GA, ID ...

Intuit

Customer Success Manager (Services)

Frisco, TX · On-site +1

The QuickBooks Services Customer Success team is focused on engaging, driving value and feature ... California Remote (Not Bay Area) $126,000- $170,500 Illinois Remote $114,000- $154,500 Mountain ...

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Remote Customer Success Engineer information

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How much do remote customer success engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote customer success engineer in Irving, TX is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $24.23 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Irving, TX?

For Remote Customer Success Engineer jobs in Irving, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Irving, TX look for?

The top searched job categories for Remote Customer Success Engineer jobs in Irving, TX are:

What cities near Irving, TX are hiring for Remote Customer Success Engineer jobs?

Cities near Irving, TX with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you

Principal Customer Success Engineer - TOLA

Dallas, TX • On-site, Remote

Cyera
See more jobs at Cyeraexternal

$220K - $240K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

Job description

Description
WHO WE ARE
Come join the company at the center of how the world adopts AI securely. Cyera's mission is to give enterprises the confidence to embrace AI safely - deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We're hiring mission-driven talent to put those leaders at the center of our story.
THE OPPORTUNITY
Cyera is seeking a Principal Customer Success Engineer to lead our largest and most strategic customer relationships.
This role is designed for an experienced security, data, or transformation leader who can operate credibly with executive stakeholders while driving complex enterprise-wide data security programs. As the strategic owner of the customer engagement, you will guide the organisation from deployment through long-term adoption, maturity, and value realization, helping establish and execute a comprehensive Data Security Posture Management (DSPM) and Data Security strategy.
You will serve as a trusted advisor to senior leaders across Security, Risk, Compliance, Data, and Technology functions. Success in this role requires more than program management-it requires leadership. You will bring a clear point of view, influence key decisions, align diverse stakeholders, and help customers navigate complex organisational and technical change.
RESPONSIBILITIES:
Strategic Leadership
  • Act as the executive-facing leader for Cyera's engagement with major customers.
  • Build trusted relationships with CISOs, CIOs, Chief Data Officers, Risk and Compliance leaders, and other senior stakeholders.
  • Guide customers through their data security journey, helping define strategy, priorities, operating models, and success measures.
  • Lead executive steering committees, strategic reviews, and outcome-focused planning sessions.
  • Bring a strong point of view, challenge assumptions when appropriate, and influence decision-making at all levels of the organisation.

Program Ownership & Delivery
  • Own the overall success of the customer's Cyera program and strategic roadmap.
  • Orchestrate all Cyera teams involved in the engagement, including Customer Success Engineering, Managed Services, Deployment, Professional Services, Support, Product, and Sales.
  • Align customer and Cyera stakeholders around shared objectives, priorities, and measurable outcomes.
  • Drive program governance, risk management, executive communications, and successful execution across multiple workstreams.
  • Ensure customers continue to progress through adoption, maturity, and value realization milestones.

Value Realization & Growth
  • Ensure customers achieve measurable business, operational, and security outcomes from their investment in Cyera.
  • Help customers expand and mature their DSPM and broader Data Security programs.
  • Identify opportunities to extend Cyera's impact across additional business units, use cases, and strategic initiatives.
  • Partner with Sales and Customer Success leadership to support long-term account growth, renewals, and expansion opportunities.

Product & R&D Partnership
  • Act as the voice of the customer within Cyera.
  • Partner closely with Product Management and R&D teams to advocate for customer requirements and influence product direction.
  • Align customer priorities with Cyera's roadmap and facilitate productive discussions around future capabilities and strategic requirements.

Requirements
REQUIRED QUALIFICATIONS:
  • Significant experience leading enterprise security, data, risk, transformation, or technology programs within large regulated organisations.
  • Strong understanding of Data Security, DSPM, Data Governance, Data Risk Management, or related disciplines.
  • Experience working with executive stakeholders in complex enterprise environments, ideally within financial services.
  • Demonstrated executive presence and the ability to influence, persuade, and build consensus across diverse stakeholder groups.
  • Proven ability to lead large cross-functional programs and coordinate multiple teams toward shared outcomes.
  • Exceptional communication, stakeholder management, and leadership skills.
  • Ability to combine strategic thinking with disciplined execution in fast-paced environments.

COMPENSATION INFORMATION:
Compensation Range: $220,000-$240,000.
This compensation range represents Cyera's good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera's sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee's work experience, skills, and qualifications for the role, as well as the needs of Cyera's business and other operational considerations.
Final compensation will vary based on seniority and relevance of experience, location, and position requirements.
This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.
BENEFITS - Why Cyera?
  • Ability to work remotely, with office setup reimbursement
  • Unlimited PTO
  • Paid holidays and sick time
  • Health, vision, and dental insurance
  • Life, short and long-term disability insurance

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