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Remote Customer Success Engineer Jobs in Austin, TX

Liveops

Remote Customer Service Representative

Kyle, TX · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

SpaceX

Sr. Business Analyst (Customer Success)

Bastrop, TX · Remote

$92K - $118K/yr

... in remote and underserved areas. The team drives consumer adoption and expansion by analyzing ... Identify data gaps and work with engineering teams to improve data collection for consumer use ...

Liveops

Remote Customer Service Representative

Austin, TX · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · Remote

$15.75 - $21.50/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · On-site +1

$15.75 - $21.50/hr

We believe in you and invest in your success! From the very beginning, our coaches and trainers ... This position is for wireless customer service, so you will be handling mainly inbound calls from ...

Loxo

Data Engineer

Austin, TX · On-site +1

$113K - $136K/yr

Partner with the Customer Success team to proactively manage client expectations, communicate ... Progressive culture * 100% flexibility in living and working from anywhere you want * 100% remote ...

Higharc

Customer Training Lead

Austin, TX · Remote

... Success, and Implementation to make sure what you're teaching reflects where the platform actually ... Lead virtual training sessions for remote customers, adapting your delivery to keep it effective ...

Higharc

Customer Training Lead

Austin, TX · On-site +1

... Success, and Implementation to make sure what you're teaching reflects where the platform actually ... Lead virtual training sessions for remote customers, adapting your delivery to keep it effective ...

Sodexo

Senior Manager, Customer Success Systems

Austin, TX · On-site +1

$86K - $133K/yr

Sodexo is hiring a Senior Manager, Customer Success Systems to lead proposal content strategy and ... developers to ensure readiness for program delivery. * Create and implement a delivery strategy ...

HUB International Limited

Client Success Manager

Austin, TX · On-site +1

$75K - $80K/yr

Remote Classification: Full Time Reports To : VP of Financial Wellness Compensation : $75,000-$80 ... We are committed to the highest Ethics, Competency, Customer Service, and providing our valued ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Austin, TX

Remote Customer Success Engineer information

See Austin, TX salary details

$11

$24

$46

How much do remote customer success engineer jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote customer success engineer in Austin, TX is $24.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $25.00 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Austin, TX?

The most popular types of Customer Success Engineer jobs in Austin, TX are:

What are popular job titles related to Remote Customer Success Engineer jobs in Austin, TX?

For Remote Customer Success Engineer jobs in Austin, TX, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Austin, TX look for?

The top searched job categories for Remote Customer Success Engineer jobs in Austin, TX are:

What cities near Austin, TX are hiring for Remote Customer Success Engineer jobs?

Cities near Austin, TX with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Austin, TX as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,926 per year, or $24 per hour.

Customer Support Engineer

AutoRABIT Holding Inc.

Austin, TX • On-site, Remote

$50K - $70K/yr

Full-time

This job post has expired 3 days ago. Applications are no longer accepted.

Key responsibilities

  • Be the first contact point for new customer support requests and communicate with clients on the status of open requests.

  • Drive technical issues to resolution by investigating, troubleshooting, and managing customer relationships throughout the process.

  • Collaborate with sales, solution consultants, engineering, and product management to troubleshoot customer issues and improve the customer experience.

Job description

About the Role:
AutoRABIT is looking for a Customer Support Engineer to support AutoRABIT development processes and tools,who will assist our customers in very demanding and complex development environments. You will be expected to learn new products and technologies quickly and constantly. In addition, you are expected to have top-notch troubleshooting, communication, and customer service skills.
As a Support Engineer, you will contribute to AutoRABIT products adoption andsuccess. You will provide an individualized level of service to ourcustomers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also troubleshoot, investigate and solve customer issues in a timely manner.In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams.
Responsibilities:
  • You will be the first contact point for newcustomer supportrequests.
  • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way.
  • Collaborate withSales, SolutionConsultants, Engineering and Product managementto troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers.
  • Be creative, find solutions to improving the customer experience and the way we work.
  • Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted,and consistent with prior communications.
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Adhere to AutoRABIT's internal and customer contracted support SLAs
  • Excellent written and verbal US English communication skills.
  • Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support.
  • Responsible to adhere to set internal controls.
Desired Skills and Experience:
  • Excellent Customer service experience and communication skills
  • Attention to detail
  • Understanding and ability to learn technical concepts quickly
  • 2-3years previous Technical customer support experience
  • Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g.Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with.
  • Experience with system-wide deployments. Because sometimesan issue is not caused by the application itself, but by the network, the underlying server, the database, etc.
  • Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
  • Investigation skills to understand problems in their context and the ability to reproduce these scenarios.
  • Familiarity with working with logs is a plus

Education and Qualifications:
  • Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
  • Any Salesforce certification is a plus
  • Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required
    Location: US
    Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones
    Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role.
    The annual salary for this role is $50,000 - $70,000, depending on experience, plus possible overtime
    THIS IS A 100% REMOTE JOB, but requires 10% travel and an in-person component to the interview process.

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