$140K - $190K/yr
... customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS ... Fully Remote * Health, dental, and vision benefits * 401(k) * Flexible time off * Regular team ...
$140K - $190K/yr
... customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS ... Fully Remote * Health, dental, and vision benefits * 401(k) * Flexible time off * Regular team ...
Senior Customer Success Engineer
Miami, FL · Remote
$140K - $190K/yr
... customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS ... Fully Remote * Health, dental, and vision benefits * 401(k) * Flexible time off * Regular team ...
Senior Customer Success Engineer
Miami, FL · Remote
$140K - $190K/yr
... customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS ... Fully Remote * Health, dental, and vision benefits * 401(k) * Flexible time off * Regular team ...
Senior Customer Success Engineer - Southeast
Miami, FL · On-site +1
$220K - $240K/yr
As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: * Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth ...
Senior Customer Success Engineer - Southeast
Miami, FL · On-site +1
$220K - $240K/yr
As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by: * Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth ...
Customer Success
Fort Myers, FL · On-site +1
Customer Success at Volie Are you passionate about delivering exceptional customer experiences and ... In this remote role, you will play a key role in ensuring our customers maximize the value of our ...
Customer Success
Fort Myers, FL · On-site +1
Customer Success at Volie Are you passionate about delivering exceptional customer experiences and ... In this remote role, you will play a key role in ensuring our customers maximize the value of our ...
Customer Success Manager
Plantation, FL · Remote
$110K - $125K/yr
Qualifications: * 4+ years of experience in customer advocacy, sales, engineering, or project ... The actual offer will be based on the individual candidate. #LI-MP2 #LI-REMOTE Basic Requirements
Customer Success Manager
Plantation, FL · Remote
$110K - $125K/yr
Qualifications: * 4+ years of experience in customer advocacy, sales, engineering, or project ... The actual offer will be based on the individual candidate. #LI-MP2 #LI-REMOTE Basic Requirements
Customer Success Manager
Tampa, FL · Remote
Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right ...
Quick apply
Customer Success Manager
Tampa, FL · Remote
Customer Success Manager- Remote ABOUT THE ROLE: You'll be the go-to person for a portfolio of ... Partner with Technical Support Engineering on issues. Triage what comes in, route it to the right ...
Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
The Customer Success Specialist serves as the primary advocate for a portfolio of clients, driving ... Ideal for a self-motivated, empathetic professional, this position thrives in a remote-first ...
The Customer Success Specialist serves as the primary advocate for a portfolio of clients, driving ... Ideal for a self-motivated, empathetic professional, this position thrives in a remote-first ...
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and ...
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and ...
Customer Success Manager
Miami, FL · Remote
$154K - $172K/yr
We are a global remote company with an HQ in Miami, Florida. The Role As a Customer Success Manager ... Coordinate cross-functional teams internally (technical, product, engineering) to ensure customer ...
Customer Success Manager
Miami, FL · Remote
$154K - $172K/yr
We are a global remote company with an HQ in Miami, Florida. The Role As a Customer Success Manager ... Coordinate cross-functional teams internally (technical, product, engineering) to ensure customer ...
Job Overview: We're seeking a remote, dynamic Customer Success Manage r based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Quick apply
Job Overview: We're seeking a remote, dynamic Customer Success Manage r based in Fort Lauderdale, Florida. As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Job Overview: We're seeking a remote, dynamic Customer Success Manager based in Fort Lauderdale, Florida. ****As our Customer Success Manager, you'll be the bridge between our advanced AI bookkeeping ...
Customer Success Manager
Tampa, FL · Remote
This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...
Quick apply
Customer Success Manager
Tampa, FL · Remote
This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...
Director, Customer Success ( Remote )
Orlando, FL · On-site +1
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and ...
Director, Customer Success ( Remote )
Orlando, FL · On-site +1
Director, Customer Success is responsible for growing and developing AssistRx accounts, setting up and managing service expectations, providing broad specialty pharmacy industry expertise, and ...
This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...
Quick apply
This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...
This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...
Quick apply
This is a remote role, but candidate must reside within Florida or Virginia markets How You Will ... or customer success role • Strong interpersonal and communication skills, with the ability to ...
Customer Success Manager
Winter Park, FL · On-site +1
Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Hybrid - Orlando, Florida, US or Remote, US Responsibilities Customer Relationship Management:
Customer Success Manager
Winter Park, FL · On-site +1
Customer Success Manager (CSM) Humata Health Inc. is seeking a dynamic and results-driven Customer ... Hybrid - Orlando, Florida, US or Remote, US Responsibilities Customer Relationship Management:
Customer Success Manager
Tampa, FL · On-site +1
Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Tampa, FL (Remote-friendly) THE ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...
Customer Success Manager
Tampa, FL · On-site +1
Competitive Salary | + Bonus + Equity | 2-5 yrs SaaS CS | Tampa, FL (Remote-friendly) THE ... No reshoots. We're looking for a Customer Success Manager to own and grow our customer ...
Customer Success Manager
Miami, FL · Remote
$60K/yr
We are a global remote company with an HQ in Miami, Florida . --- ## The Role As a Business ... Communicate platform feedback and feature requests to internal Product & Engineering teams . - Meet ...
Customer Success Manager
Miami, FL · Remote
$60K/yr
We are a global remote company with an HQ in Miami, Florida . --- ## The Role As a Business ... Communicate platform feedback and feature requests to internal Product & Engineering teams . - Meet ...
Customer Success Specialist
Miami, FL · Remote
Customer Success Specialist We are looking for a Customer Success Specialist who is passionate ... Synthesize client feedback to provide actionable insights to our Product and Engineering teams ...
Customer Success Specialist
Miami, FL · Remote
Customer Success Specialist We are looking for a Customer Success Specialist who is passionate ... Synthesize client feedback to provide actionable insights to our Product and Engineering teams ...
Remote Customer Success Engineer information
How does a Remote Customer Success Engineer typically collaborate with cross-functional teams to resolve customer issues?
As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.
What is a Remote Customer Success Engineer?
A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.
What are the key skills and qualifications needed to thrive as a Remote Customer Success Engineer, and why are they important?
To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.
What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?
| Aspect | Remote Customer Success Engineer | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires technical knowledge, certifications like IT or SaaS-specific credentials | Often requires technical troubleshooting skills, certifications vary |
| Work Environment | Collaborates with sales, product, and customer teams; proactive engagement | Reactive support, troubleshooting customer issues |
| Industry Usage | Common in SaaS, cloud services, and tech companies | Widespread across tech, telecom, and software industries |
The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.
What are the most commonly searched types of Customer Success Engineer jobs in Florida? The most popular types of Customer Success Engineer jobs in Florida are:
What are popular job titles related to Remote Customer Success Engineer jobs in Florida? For Remote Customer Success Engineer jobs in Florida, the most frequently searched job titles are:
- Senior Customer Experience Consultant
- Customer Success Advocate
- Non Union Remote Customer Success Specialist
- Remote Chatbot Manager
- Remote Saas Customer Success Manager
- Customer Engineer
- Full Time Saas Customer Success Manager
- Customer Success Representative
- Customer Success Architect
- Full Time Remote Customer Success Specialist
What job categories do people searching Remote Customer Success Engineer jobs in Florida look for? The top searched job categories for Remote Customer Success Engineer jobs in Florida are:
- Global Customer Success Manager
- Remote Gate Operator
- Customer Success Program Manager
- Evening Customer Success Manager Edtech
- Trainee Customer Success Engineer
- Customer Success Consultant
- Product Success Manager
- Telecommute Junior Customer Success Manager
- Work From Home Customer Success Associate
- Weekend Customer Success Manager
What cities in Florida are hiring for Remote Customer Success Engineer jobs? Cities in Florida with the most Remote Customer Success Engineer job openings:
$140K - $190K/yr
Full-time
Medical, Dental, Vision, Retirement
Posted 13 days ago
Job description
About Truv:
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more-eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job:
We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
What You'll Do
Required Skills
Success Metrics
Benefits
$140,000 - $190,000 a year
Base
We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more-eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we're disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
About the Job:
We are seeking a Technical Enterprise Account Manager to serve as a trusted advisor to our enterprise Fintech and Financial Institution clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.
What You'll Do
- Own the technical relationship with assigned enterprise accounts post-sales, serving as the primary point of contact for technical implementation, integration, and optimization
- Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment
- Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources
- Create and deliver training programs for customer teams
- Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization
- Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption
- Partner with Product and Engineering teams to advocate for customer needs and provide market feedback
- Document best practices and contribute to internal knowledge baseGuide customers through platform updates, new feature releases, and technical changes
Required Skills
- 5+ years of experience in technical customer success, solutions engineering, or similar customer-facing technical role within B2B SaaS, Mortgage, or Lending
- Proven track record at early-stage startups (50-200 employees)
- Minimum 5 year tenure in previous positions, demonstrating stability and impact
- Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture
- Enterprise account management or customer management experience essential
- Strong analytical and problem-solving capabilities
- Outstanding communication skills with ability to explain technical concepts to various audiences
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
Success Metrics
- Customer retention and expansion rates
- Technical implementation success rates
- Time-to-value for new customers
- Customer satisfaction and NPS scores
- Product adoption metrics
- Technical issue resolution times
- Customer health scores
- Revenue growth within accounts
Benefits
- Competitive salary and equity package
- Fully Remote
- Health, dental, and vision benefits
- 401(k)
- Flexible time off
- Regular team events and collaboration opportunities
- Work with cutting-edge technology and innovative customers
- Learn from experienced leadership team from top tech companies
- High-impact role with clear growth trajectory
- Opportunity to shape the future of financial data access
$140,000 - $190,000 a year
Base
We are an equal opportunity employer committed to diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Truv
Sourced by ZipRecruiter