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Remote Customer Success Engineer Jobs in Massachusetts

Port

Technical Success Manager

Boston, MA · On-site +1

... customers fully leverage our Agentic Engineering Platform to achieve their strategic business ... Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment ...

Level Data LLC

Customer Success Manager

Boston, MA · Remote

$80K/mo

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...

Privy

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with ... Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

We are the bridge between engineers, analysts, policy experts, and leadership, acting as trusted ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

WorkWave

Customer Success Manager

Boston, MA · On-site +1

$105K/yr

  • Medical

  • Dental

  • Retirement

  • PTO

We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We are the bridge between engineers, analysts, policy experts, and leadership, acting as trusted ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Motivity

Enterprise Customer Success Manager

Boston, MA · On-site +1

Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...

VibeIQ

Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our ... Collaborate with Product and Engineering to communicate customer needs and close feedback loops

Akamai

Customer Success Manager II- Remote

Cambridge, MA · On-site +1

$181K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Do you love collaborating across teams to deliver customer success? Join our Public Sector Renewals Sales Team! We work with public sector clients and channels to make the internet fast and secure.

New

Akamai

Customer Success Manager II- Remote

Cambridge, MA · On-site +1

$100K - $181K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Do you love collaborating across teams to deliver customer success? Join our Public Sector Renewals Sales Team! We work with public sector clients and channels to make the internet fast and secure.

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Description The Customer Success Manager is responsible for managing a portfolio of enterprise ... Account Management, Professional Services, Sales Engineering, Technical Support, or a similar ...

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Work agile; most specifically with our customer success, product, and engineering teams to ensure the voice of the customer is at the center of everything we do What We're Looking For: * 5-7+ years ...

Sullihosting, Inc.

Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Previous account management ...

Steer

Manager of Customer Success

Boston, MA · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Massachusetts

Remote Customer Success Engineer information

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are popular job titles related to Remote Customer Success Engineer jobs in Massachusetts?

For Remote Customer Success Engineer jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Massachusetts look for?

The top searched job categories for Remote Customer Success Engineer jobs in Massachusetts are:

What cities in Massachusetts are hiring for Remote Customer Success Engineer jobs?

Cities in Massachusetts with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Massachusetts as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Technical Success Manager

Port

Boston, MA • On-site, Remote

Full-time

Posted 25 days ago

Job description

Description
About Port:
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave - such as AI agents operating across the SDLC- makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, enabling every team to move as fast as technology allows.
Following our $100M Series C funding round, we are entering an exciting stage of significant growth and global expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
Port is seeking an experienced Technical Success Manager with a strategic mindset and a proactive approach. In this pivotal role, you'll be instrumental in ensuring our customers fully leverage our Agentic Engineering Platform to achieve their strategic business objectives. This position demands a blend of advanced technical expertise and customer-facing skills to drive customers from onboarding through to adoption, ensuring their satisfaction and uncovering opportunities for account growth and value realization.
About Your Day-to- Day:
  • Serve as the primary point of contact and trusted advisor, deeply understanding customer technical needs, challenges, and business objectives.
  • Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment with customer business objectives.
  • Oversee the technical health of customer accounts, implementing proactive strategies to mitigate risks and ensure optimal long-term success.
  • Serve as a liaison between customers and internal teams (Sales, R&D, Marketing), advocating for customer needs and fostering collaborative solutions.
  • Collaborate with Account Executives to identify and pursue expansion opportunities, contributing directly to account growth and retention.

At Port, you'll play a crucial role in our customers' success, contributing to a team that's passionate about technology, growth, and delivering value. If you're excited about combining technical depth with strategic account management to drive customer success, we'd love to have you on board.
Requirements
  • 5+ years of experience in a technical, customer-facing role such as Technical CSM, Technical Customer Success Engineer, or Technical Account Manager within the tech or SaaS industry.
  • Strong technical background in DevOps, platform engineering, and cloud-native environments (CI/CD, Kubernetes, IaC, cloud providers). Familiarity with internal developer portals/platforms and developer experience tooling is a strong plus.
  • Comfort with Port's AI capabilities (AI agents, workflow automation) and the ability to guide customers through AI-assisted engineering workflows.
  • Excellent problem-solving skills, coupled with the ability to clearly communicate complex technical concepts to a diverse audience.
  • Exceptional communication and organizational skills, capable of managing different sized accounts and prioritizing tasks effectively.
  • A collaborative team player, able to work closely with cross-functional teams to enhance customer success and drive account growth.
  • Ability to work in a hybrid capacity from our office.

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