Boston, MA · Remote
VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be ... Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal ...
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Boston, MA · Remote
VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be ... Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal ...
Boston, MA · Remote
$70K - $80K/yr
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager ... Partner with product and engineering onboarding, integrations, and configuration; close the loop ...
Boston, MA · Remote
$70K - $80K/yr
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager ... Partner with product and engineering onboarding, integrations, and configuration; close the loop ...
Remote (U.S.) * Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just ... Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring ...
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Remote (U.S.) * Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just ... Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring ...
Boston, MA · On-site +1
... customers fully leverage our Agentic Engineering Platform to achieve their strategic business ... Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment ...
Boston, MA · On-site +1
... customers fully leverage our Agentic Engineering Platform to achieve their strategic business ... Develop and lead tailored success strategies, onboarding, and adoption programs to ensure alignment ...
Boston, MA · On-site +1
... Customer Success Engineer Analytical way of thinking and a high focus on data-driven decision ... or remote\ Quickly understand customers' business goals and translate them into an effective ...
Boston, MA · On-site +1
... Customer Success Engineer Analytical way of thinking and a high focus on data-driven decision ... or remote\ Quickly understand customers' business goals and translate them into an effective ...
Boston, MA · Remote
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...
Boston, MA · Remote
The Company is supported by a fully remote workforce. Role Overview: As a Customer Success Manager, you\'ll own the post-sale relationship for a portfolio of K-12 district and state-agency accounts ...
Boston, MA · Remote
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with ... Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive ...
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Boston, MA · Remote
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with ... Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with ... Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with ... Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with ... Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive ...
Boston, MA · On-site +1
Customer Success at Privy is about helping ecommerce brands unlock growth. We partner with ... Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive ...
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
Quick apply
We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...
Boston, MA · Remote
$74K - $84K/yr
We're looking for a Customer Success Manager to build strong customer relationships, drive product ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...
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Boston, MA · Remote
$74K - $84K/yr
We're looking for a Customer Success Manager to build strong customer relationships, drive product ... remote work arrangement and must be based in Texas. Travel and requires 10-20% travel . Pay ...
We are seeking an Customer Success Manager to join our Sales department. We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...
Quick apply
We are seeking an Customer Success Manager to join our Sales department. We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional ...
Somerville, MA · On-site +1
We are the bridge between engineers, analysts, policy experts, and leadership, acting as trusted ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Somerville, MA · On-site +1
We are the bridge between engineers, analysts, policy experts, and leadership, acting as trusted ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Boston, MA · On-site +1
Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...
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Boston, MA · On-site +1
Remote Department: Customer Success | Reports to: VP of Customer Success Motivity is looking for a strategic, commercially-focused, and relationship-driven Customer Success Manager (CSM) to join our ...
Somerville, MA · On-site +1
$128K/yr
We are the bridge between engineers, analysts, policy experts, and leadership, acting as trusted ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Quick apply
Somerville, MA · On-site +1
$128K/yr
We are the bridge between engineers, analysts, policy experts, and leadership, acting as trusted ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...
Boston, MA · On-site +1
$95K - $105K/yr
We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers ...
Boston, MA · On-site +1
$95K - $105K/yr
We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers ...
Boston, MA · On-site +1
POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our ... Collaborate with Product and Engineering to communicate customer needs and close feedback loops
New
Boston, MA · On-site +1
POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our ... Collaborate with Product and Engineering to communicate customer needs and close feedback loops
New
Boston, MA · Remote
POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our ... Collaborate with Product and Engineering to communicate customer needs and close feedback loops
New
Quick apply
Boston, MA · Remote
POSITION SUMMARY We're hiring a Customer Success Manager to own a book of business with our ... Collaborate with Product and Engineering to communicate customer needs and close feedback loops
New
Boston, MA · On-site +1
Description The Customer Success Manager is responsible for managing a portfolio of enterprise ... Account Management, Professional Services, Sales Engineering, Technical Support, or a similar ...
Boston, MA · On-site +1
Description The Customer Success Manager is responsible for managing a portfolio of enterprise ... Account Management, Professional Services, Sales Engineering, Technical Support, or a similar ...
$12.54 - $16.07
9% of jobs
$19.12 is the 25th percentile. Wages below this are outliers.
$16.07 - $19.61
19% of jobs
The median wage is $22.71 / hr.
$19.61 - $23.15
26% of jobs
$26.17 is the 75th percentile. Wages above this are outliers.
$23.15 - $26.69
26% of jobs
$26.69 - $30.22
11% of jobs
$30.22 - $33.76
4% of jobs
$33.76 - $37.30
3% of jobs
$37.30 - $40.84
2% of jobs
$40.84 - $44.37
0% of jobs
$44.37 - $47.91
0% of jobs
$47.91 - $51.45
1% of jobs
$12
$26
$51
| Aspect | Remote Customer Success Engineer | Remote Technical Support Specialist |
|---|---|---|
| Credentials | Typically requires technical knowledge, certifications like IT or SaaS-specific credentials | Often requires technical troubleshooting skills, certifications vary |
| Work Environment | Collaborates with sales, product, and customer teams; proactive engagement | Reactive support, troubleshooting customer issues |
| Industry Usage | Common in SaaS, cloud services, and tech companies | Widespread across tech, telecom, and software industries |
The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.
VODA.ai is seeking a full-time, remote Customer Success Manager. As part of the team, you will be responsible for driving customer adoption, retention, renewals, and long-term success across a portfolio of water utility customers. We're looking for someone who is genuinely passionate about making sure our customers love and use our product, and through that, helping utilities make decisions around their water infrastructure better.
Day-to-day tasks may include managing customer relationships from onboarding through renewal, helping customers realize value from the VODA.ai platform, monitoring customer health and engagement, identifying risks and growth opportunities, leading account planning and renewal readiness, collaborating with Sales, Product, and Engineering teams, supporting consulting partners, and maintaining accurate customer records and health metrics in HubSpot.
Qualifications
3+ years of experience in Customer Success, Account Management, Client Services, or a similar customer-facing role.
Proven experience managing customer relationships and being accountable for retention, renewals, customer health, or account growth.
Strong communication and presentation skills, with the ability to engage confidently with both technical and business stakeholders.
Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions.
Ability to identify customer risks and opportunities and proactively develop plans to improve outcomes.
Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management tools.
Strong organizational and project management skills with the ability to manage multiple customer accounts simultaneously.
Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams to support customer success initiatives.
This is right for you if you:
Take initiative and are comfortable owning a book of business, prioritizing work independently, and proactively driving customer outcomes.
Are an excellent communicator who can confidently lead conversations and presentations with both technical and business stakeholders.
Build rapport quickly, stay composed in unscripted conversations, and follow through on commitments.
Are highly organized and consistently track action items, customer needs, and account plans to completion.
Enjoy solving problems and helping customers achieve measurable business value from the products they use.
Thrive in a collaborative environment and enjoy working closely with Sales, Product, and Engineering teams.
Have experience working with SaaS products or technology platforms.
Have an interest in infrastructure, utilities, GIS, or data-driven decision-making (preferred but not required).
You care! We're a tight-knit team all working to make sure our customers love us. We're proud of what we do and who we are. Our reputation means a lot to us, and we want our customers to continue loving our white-glove level of partnership.
Who we are
VODA.ai uses Artificial Intelligence (AI) to help water utilities predict which of their pipes and meters are going to fail or have lead. There are 240,000 pipe breaks each year and millions of people without fresh water, so we are doing something about it. Our software uses our proprietary, built-in-house AI and is used by water utilities and municipalities to help them create better engineering and operations decisions. We’re built by water people for water people.
VODA.ai was founded in 2017 and is headquartered in Boston, MA. We have a multi-award-winning solution and customers worldwide. Read more about us at voda.ai/about.
Sourced by ZipRecruiter
Utilities
11 - 50 Employees
Boston, MA, US
2017
