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Remote Customer Success Engineer Jobs in Boston, MA

VideaHealth

Clinical Success Manager

Boston, MA · On-site +1

$100K - $120K/yr

... engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to ... We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed ...

Liberate

Senior Forward Deployed Engineer

Boston, MA · On-site +1

$120K - $180K/yr

In this role, you will work closely with customer success, sales, product, and engineering teams to ... Flexible work environment with remote work options * Collaborative and innovative company culture

Coralogix

Solution Engineer - FedRAMP

Boston, MA · On-site +1

$220K - $250K/yr

This is a fully remote position, but candidates must be located within the US Eastern Time Zone ... Partner with Product, Engineering, Customer Success, and Support to represent field feedback and ...

Coralogix

Solution Engineer - FedRAMP

Boston, MA · Remote

$220K - $250K/yr

... remote position, but candidates must be located within the US Eastern Time Zone (EST/EDT ... Partner with Product, Engineering, Customer Success, and Support to represent field feedback and ...

Newfire Global Partners

Senior Technical Writer

Boston, MA · On-site +1

$90K - $110K/yr

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

Newfire Global Partners

Senior Technical Writer

Boston, MA · Remote

$90K - $110K/yr

As a key partner to Product, Engineering, Customer Success, Technical Support, and Enablement teams ... Remote-first environment with company provided computer * Thirteen paid holidays per year (average)

envelio

Senior Distribution Engineer

Boston, MA · On-site +1

$145K - $175K/yr

Collaborate with product, engineering, and customer success teams to ensure customer needs and ... Remote-friendly culture that empowers you to do your best work from anywhere. Flexible time off ...

Envelio

Senior Distribution Engineer

Boston, MA · On-site +1

$145K - $175K/yr

Collaborate with product, engineering, and customer success teams to ensure customer needs and ... Remote-friendly culture that empowers you to do your best work from anywhere. ⌚️ Flexible time ...

florrent

Field Applications Engineer

Boston, MA · On-site +1

You will be responsible for providing on-site and remote technical support to customers, creating ... success and company growth into industries and markets where ultracapacitors can have outsized ...

HyperLight

Product Engineer, Custom

Cambridge, MA · On-site +1

$90K - $180K/yr

... drive customer success. * Serve as the technical point of contact for customers participating in ... Flexible hybrid or remote work and vacation policies. * Commuter Benefits and Subsidy.

CodaMetrix

Principal Data Engineer

Boston, MA · Remote

Cross-Functional Enablement & Mentorship - Enable ML, BI, Analytics, DevOps, and customer success ... Boston, MA/Remote - Hybrid Job Type: Full-time, exempt , regular Compensation: 175,000-200,000 What ...

Later

Senior AI Automation Engineer

Boston, MA · On-site +1

$113K - $148K/yr

Embed with non-technical stakeholders across Operations, Finance, Marketing, Customer Success, and ... For select positions, we are open to hiring fully remote candidates. We post our positions in the ...

Varonis

Technical Account Manager

Boston, MA · Remote

All Varonis employees are Customer Success and Technical Account Managers are the tip of the spear ... Help Account Managers and Sales Engineers identify renewal risk and collaborate to remediate and ...

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Boston, MA

Remote Customer Success Engineer information

See Boston, MA salary details

$12

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$51

How much do remote customer success engineer jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote customer success engineer in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Boston, MA?

The most popular types of Customer Success Engineer jobs in Boston, MA are:

What are popular job titles related to Remote Customer Success Engineer jobs in Boston, MA?

For Remote Customer Success Engineer jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success Engineer jobs in Boston, MA look for?

The top searched job categories for Remote Customer Success Engineer jobs in Boston, MA are:

What cities near Boston, MA are hiring for Remote Customer Success Engineer jobs?

Cities near Boston, MA with the most Remote Customer Success Engineer job openings:

Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Clinical Success Manager

VideaHealth

Boston, MA • On-site, Remote

$100K - $120K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 10 days ago

Job description

About Us:
Videa is a cutting-edge AI-powered solution for dentistry, developed by a team of seasoned leaders, engineers, AI scientists, and clinicians spun out of MIT. Our vision is to be the first company to diagnose a billion people globally. Our product is already used by thousands of dental clinicians to improve the quality of care through faster diagnoses, increase operating efficiencies, and improved patient understanding.
About the Role:
We are seeking a Clinical Success Manager to join our Customer Success team. This role is designed for a dental professional with strong business acumen who can act as the clinical voice across our enterprise and mid-market customer base. You will bring clinical credibility, guide adoption strategies, and strengthen client relationships across your book of business. You will also lead education and enablement initiatives for customers and internal teams, ensuring clinical excellence and consistency across all accounts.
Key Responsibilities
Client Relationship & Satisfaction
  • Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation
  • Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics
  • Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy
  • Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting
Product Adoption & Clinical Success
  • Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise
  • Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags
  • Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement
  • Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes
Education & Enablement
  • Design and deliver clinical training programs for dental teams, executives, and front-line staff
  • Develop scalable educational assets - including guides, webinars, playbooks, and case studies - to build confidence in AI-assisted workflows
  • Represent the company as a clinical thought leader at client meetings, workshops, and industry events
Cross-Functional Collaboration & Advocacy
  • Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams
  • Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience
  • Serve as the internal voice of the client to continuously improve implementation, and product experience
Requirements
  • Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations).
  • 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles - ideally in health tech, SaaS, or AI
  • Proven ability to educate and influence clinical teams while also engaging executives on business outcomes
  • Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives
  • Highly organized, with the ability to partner across multiple accounts and teams
  • Passion for innovation in dental care and for transforming patient outcomes through technology
  • Tenacity and creative problem solving skills
What It Is Like to Work Here
We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck.
We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.
What We Offer
  • Competitive compensation and meaningful equity
  • Unlimited PTO
  • 100% company-paid dental and vision coverage
  • Generous medical contributions
  • The opportunity to work on AI that is actually used every day
  • A team of thoughtful, driven people who genuinely care
Do Not Meet Every Requirement
Apply anyway.
We are not looking for perfect resumes. We are looking for the right teammate who is excited to contribute to our mission and grow with us.
The base salary range for this role is $100,000-$120,000. Actual compensation may vary depending on factors such as experience, skills, qualifications, and location. In addition to base salary, total compensation may include bonus opportunities, equity, and a comprehensive benefits package where applicable.
Equal Opportunity
Videa is committed to building an equitable, inclusive, and supportive workplace. Diverse teams build better products and better healthcare. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We have raised more than $67 million from world-class investors, including Threshold Ventures, Spark Capital, Zetta Venture, and Pillar VC, as well as leaders such as Frederic Kerrest, co-founder of Okta. Our work has been featured in TechCrunch and The Wall Street Journal.
If you want to join a breakthrough health technology company and accelerate its impact, we encourage you to apply.
E-Verify Participation Notice: Videa participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

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