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Remote Customer Success Engineer Jobs in Boston, MA

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site +1

Work agile; most specifically with our customer success, product, and engineering teams to ensure the voice of the customer is at the center of everything we do What We're Looking For: * 5-7+ years ...

Steer

Manager of Customer Success

Boston, MA · Remote

Reporting to the Director of Customer Success, you will be the bridge between personalized ... We Offer * 100% remote work environment * Medical, Dental and Vision insurance within 30 days * 100 ...

VibeIQ

Senior Customer Success Manager

Boston, MA · On-site +1

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our ... Collaborate with Product and Engineering to communicate customer needs and close feedback loops

VibeIQ Inc.

Senior Customer Success Manager

Boston, MA · Remote

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our ... Collaborate with Product and Engineering to communicate customer needs and close feedback loops

Zus Health

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer ... We're a remote first company and this person should be comfortable in a hybrid setup where they are ...

groundcover

Technical Account Manager- US

Boston, MA · On-site +1

As a part of our Customer Success team you'll help reshape the narrative of the category so the world understands why groundcover is the clear, modern choice for engineering and operations teams ...

Zinier

Customer Support Associate (Remote)

Boston, MA · Remote

$18 - $24.50/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

Allego

Junior Support Engineer

Waltham, MA · On-site +1

$55K - $65K/yr

Ability to develop documentation based on information from software developers to support Customer Success and customers * Ability to work independently as part of a team that is largely remote

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All JobsCustomer Success Engineer JobsRemote Customer Success Engineer JobsRemote Customer Success Engineer Jobs in Boston, MA

Remote Customer Success Engineer information

See Boston, MA salary details

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How much do remote customer success engineer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote customer success engineer in Boston, MA is $26.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $27.40 per hour, depending on experience, location, and employer.

How does a remote customer success engineer typically collaborate with cross-functional teams to resolve customer issues?

As a Remote Customer Success Engineer, you'll frequently partner with product, engineering, and support teams to resolve complex customer challenges. Collaboration often involves participating in virtual meetings, documenting technical feedback, and acting as the customer's advocate to ensure their needs are addressed. Effective communication and clear documentation are essential, since you'll be working across time zones and departments. This teamwork not only helps solve issues efficiently but also enables ongoing product improvements.

What is a remote customer success engineer?

A Remote Customer Success Engineer is a professional who works with clients to ensure they achieve success with a company's products or services, typically in a technical or software environment, while working from a remote location. Their main responsibilities include onboarding new customers, providing technical support, troubleshooting issues, and proactively identifying ways to help clients maximize value. They serve as a bridge between the customer and the company, ensuring customer satisfaction and retention. Remote Customer Success Engineers use communication tools and platforms to interact with clients and collaborate with internal teams, all while working outside of a traditional office setting.

What are the key skills and qualifications needed to thrive as a remote customer success engineer, and why are they important?

To excel as a Remote Customer Success Engineer, you need a strong background in technical support, troubleshooting, and customer relationship management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms like Salesforce, ticketing systems such as Zendesk, and remote communication tools like Slack or Zoom is typically required. Outstanding communication, problem-solving abilities, and a proactive customer-focused attitude are essential soft skills. These competencies ensure effective technical issue resolution, build customer trust, and drive client satisfaction in a remote environment.

What is the difference between Remote Customer Success Engineer vs Remote Technical Support Specialist?

AspectRemote Customer Success EngineerRemote Technical Support Specialist
CredentialsTypically requires technical knowledge, certifications like IT or SaaS-specific credentialsOften requires technical troubleshooting skills, certifications vary
Work EnvironmentCollaborates with sales, product, and customer teams; proactive engagementReactive support, troubleshooting customer issues
Industry UsageCommon in SaaS, cloud services, and tech companiesWidespread across tech, telecom, and software industries

The Remote Customer Success Engineer focuses on proactive customer engagement, onboarding, and ensuring product adoption, while the Remote Technical Support Specialist primarily handles reactive troubleshooting and resolving technical issues. Both roles require technical skills and often work remotely within tech-driven industries, but their core responsibilities differ significantly.

What are the most commonly searched types of Customer Success Engineer jobs in Boston, MA? The most popular types of Customer Success Engineer jobs in Boston, MA are:
What are popular job titles related to Remote Customer Success Engineer jobs in Boston, MA? For Remote Customer Success Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success Engineer jobs in Boston, MA look for? The top searched job categories for Remote Customer Success Engineer jobs in Boston, MA are:
What cities near Boston, MA are hiring for Remote Customer Success Engineer jobs? Cities near Boston, MA with the most Remote Customer Success Engineer job openings:
Remote Customer Success Engineer jobs near you
Infographic showing various Remote Customer Success Engineer job openings in Boston, MA as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $54,721 per year, or $26.3 per hour.

Sr. Customer Success Manager

Hi Marley

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Job description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.
We are growing rapidly and are looking for a Sr. Customer Success Manager within the insurance or insure-tech industry to join our team. As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting relationships with our customers and ensuring they realize full value from their investment with Hi Marley.
The Hi Marley Customer Success team seeks to build a culture of collaboration and customer-centricity. Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston office for 2-3 days each week.
What You'll Do:
  • Team with Account Managers to maintain positive relationships with our customers and have ownership of Customers' success with Hi Marley platform services; measured through retention rate, Customer Satisfaction (NPS), and other engagement metrics.
  • As the expert on each of your customer's strategic goals, you will outline prescriptive customer success plans that map to value realization and drive ongoing user engagement
  • Engage regularly with customers via operational reviews, check-ins, and email to engage in program adoption, evaluate needs and tracking of goals
  • Identify opportunities to expand the relationship and support the growth of the customer
  • Drive the risk mitigation strategy by working cross functionally and ensuring accountability across multiple departments within Hi Marley
  • Track and measure the net benefits of Hi Marley against well-defined customer goals and objectives and provide quantified data to customers and internal Hi Marley teams
  • Work agile; most specifically with our customer success, product, and engineering teams to ensure the voice of the customer is at the center of everything we do

What We're Looking For:
  • 5-7+ years of relevant experience including Customer Success or related roles, including ownership of clients within P&C Insurance
  • Strong relationship builder who is able to connect and build trust with a diverse set of internal and external stakeholders; including senior executives, legal, technical, finance, sales, and marketing experts
  • Track record of providing consultative and proactive support to customers
  • Consistently meet or exceed internal performance metrics
  • Proven consensus builder who drives change with customers
  • Empathetic, positive attitude with a desire to help our customers reach their business goals
  • Ability to quickly grasp and succinctly explain technological and business concepts
  • Demonstrates comfort with cross-functional collaboration with business and technical stakeholders
  • Ability to travel about once a month

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$85,000-$157,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role. In addition to base pay, this role includes a variable compensation component. Total earnings will vary based on individual and/or team performance.
In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:
  • Equity grants for all employees
  • A 4% matching 401(k) program
  • Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
  • Monthly wellness stipend
  • Paid parental leave
  • A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:
  • Max Courage - We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
  • Be Humble - We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
  • Ubuntu ("I am because we are") - We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential - together.

Life at Hi Marley:
Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.
  • A fun, lively startup culture that embraces creativity and innovation
  • Core values-based leadership that guides our decision-making and daily interactions
  • A culture of engagement, diversity, inclusion, and belonging - everyone's voice matters
  • Flexible, hybrid work environment that values balance and trust
  • Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
  • Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.
Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx

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