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Customer Success Manager Remote Jobs in Massachusetts

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

We're looking for a Senior Customer Success Manager to join the Business Development team to work ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Preservica

Lead customer strategic business reviews both in person and remotely Skills, Experience & Qualifications * 5+ years within Customer Success, Account Management or Customer Engagement * Proactive self ...

Modulate

Senior Customer Success Manager

Somerville, MA · On-site +1

$128K/yr

We're looking for a Senior Customer Success Manager to join the Business Development team to work ... Hybrid work: core in-office days with flexible remote options * Regular leadership and industry ...

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site +1

As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.

LinkSquares, Inc.

Senior Customer Success Manager

Boston, MA · On-site +1

$90K - $105K/yr

As a Sr. Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site +1

$120K - $129K/yr

Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential ... Helping manage and coordinating Nielsen IQ/GfK's platform roll out and implementation efforts for ...

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Customer Success Manager Remote information

See Massachusetts salary details

$35.5K

$90.7K

$152.9K

How much do customer success manager remote jobs pay per year?

As of Aug 24, 2026, the average yearly pay for customer success manager remote in Massachusetts is $90,716.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $108,100.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
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For Customer Success Manager Remote jobs in Massachusetts, the most frequently searched job titles are:

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Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Massachusetts as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $90,716 per year, or $43.6 per hour.

Customer Success Manager

Cambridge, MA • Remote

LNS Research
Marketing Research • 11 - 50 employees
Learn more about LNS Researchexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:

  • Be a core member of the Sales Team
  • Work closely with the different functional leaders at LNS Research

Primary Responsibilities

  • Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
  • Own client retention outcomes and drive renewals in partnership with Industry Principals
  • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
  • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
  • Serve as the internal voice of the customer, channeling client feedback to the research and events team
  • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
  • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

Required Skills and Competencies

  • Strong understanding of manufacturing and/or supply chain operations.
  • Outstanding critical thinking and strategic planning skills.
  • Positive, high-activity, team-based individual.
  • Proven ability to recognize unspoken client needs and convert those insights to opportunities
  • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
  • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
  • Proficiency with using AI Tools in daily work execution
  • Strong professional written, verbal, and presentation skills.

Education and Experience

  • Proven customer success experience with the proven ability to drive renewal through engagement
  • Minimum of 2-4 years experience in client-facing, account management, or customer success roles
  • Prior experience in an advisory, research, or professional services firm preferred
  • Experience managing a defined book of business with retention accountability
  • Bachelor's degree required

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:

  • Medical, Dental & Vision coverage
  • Participation in company option plan
  • Company Paid Life Insurance
  • Short- & Long-TermDisability coverage
  • 401(k) with Company Match
  • Flexible Spending Account
  • Company PaidTele-Heath Program
  • Flexible PTO with 11 paid Holidays
  • Employee Assistance Program
  • Employee Perks Discount Program
  • Flexible and supportive working environment


This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.


LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:www.lnsresearch.com

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