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Customer Success Associate Remote Jobs in Massachusetts

LNS Research

Customer Success Manager

Cambridge, MA · Remote

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable ... Our Customer Success Managerwill own client engagement, utilization, and value realization ...

Scandit

Customer Success Engineer

Boston, MA · On-site +1

Customer Success Engineer Scandit USA (East Coast) Imagine the what. Build the how. Scandit gives ... USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US ...

OutSystems

Customer Success Manager

Boston, MA · On-site +1

$100K - $118K/yr

Develops/executes effective success plans to drive customer outcomes. * Educates customers on how ... remote employees. Our customers are some of the world's most recognizable brands across diverse ...

Overture Partners

Customer Success Manager

Boston, MA · On-site +1

$120K - $140K/yr

Customer Success Manager - Digital Health / Healthcare Technology We are partnering with a growing healthcare technology company that delivers digital solutions designed to improve patient engagement ...

Sullihosting, Inc.

Remote Offices, Anywhere in the world. Requirements / Essential Duties Ability to call on and word directly with C level executives in small to large size businesses. Previous account management ...

Crayon

Customer Success Manager

Boston, MA · On-site +1

About the role As a Customer Success Manager at Crayon, you'll be a strategic partner to our customers by helping them harness the full potential of Crayon's capabilities to build a best in class ...

Preservica

Preservica is growing at pace and this is a great opportunity to be a significant contributor in our Customer Success programmes. Responsibilities * Foster and maintain open channels of communication ...

Tufin

Customer Success Manager - US

Boston, MA · On-site +1

Description The Customer Success Manager is responsible for managing a portfolio of enterprise customers, ensuring successful adoption of the Tufin platform and delivery of the Guided Success service.

Hi Marley

Sr. Customer Success Manager

Boston, MA · On-site +1

As a Hi Marley Customer Success Manager, you will be the backbone of our relationship with our customer base. In this role you will maintain a high level of customer satisfaction by building lasting ...

Zappi

Senior Customer Success Manager

Boston, MA · On-site +1

$110K - $125K/yr

Senior Customer Success Manager Application Deadline: 24 September 2026 Department: Customer ... Flexible working arrangements, including remote (unless otherwise specified) * Thoughtfully ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Massachusetts

Customer Success Associate Remote information

See Massachusetts salary details

$20.2K

$57.9K

$101.6K

How much do customer success associate remote jobs pay per year?

As of Aug 31, 2026, the average yearly pay for customer success associate remote in Massachusetts is $57,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $71,500.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

What are the most commonly searched types of Customer Success Remote jobs in Massachusetts?

The most popular types of Customer Success Remote jobs in Massachusetts are:

What are popular job titles related to Customer Success Associate Remote jobs in Massachusetts?

For Customer Success Associate Remote jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate Remote jobs in Massachusetts look for?

The top searched job categories for Customer Success Associate Remote jobs in Massachusetts are:

What cities in Massachusetts are hiring for Customer Success Associate Remote jobs?

Cities in Massachusetts with the most Customer Success Associate Remote job openings:

Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Massachusetts as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $57,873 per year, or $27.8 per hour.

Customer Success Manager

LNS Research

Cambridge, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Job description

About LNS:
It is an exciting time to join LNS Research.
We are a mission and vision-driven firm, focused on advising COOs and their teams to achieve transformational performance improvements in industrial safety, quality, productivity, and sustainability. We are seeking an
Customer Success Manager to join our Salesdepartment.

We offer a 100% remote work environment, an outstanding benefits package, and a team of personable and professional colleagues who will value and support your work. In this role, reporting to the Commercial Leader, you will be able to take pride in contributing directly to our organization's growth, the success of our clients, and putting your own stamp on our sales and business growthinitiatives. Our Customer Success Managerwill own client engagement, utilization, and value realization, ensuring clients fully leverage LNS Research through structured engagement tied to business outcomes.You will:

  • Be a core member of the Sales Team
  • Work closely with the different functional leaders at LNS Research

Primary Responsibilities

  • Execute a structured onboarding process for new advisory clients to ensure rapid time-to-value
  • Own client retention outcomes and drive renewals in partnership with Industry Principals
  • Close defined add-on engagements including strategy days, event sponsorships, and speaking engagements
  • Collaborate with Industry Principals and the analyst team on account strategy and sales alignment
  • Serve as the internal voice of the customer, channeling client feedback to the research and events team
  • Capture customer quotes, testimonials, and case studies for use in marketing and sales collateral
  • Recruit customer speakers and drive industrial customer attendance at LNS flagship event

Required Skills and Competencies

  • Strong understanding of manufacturing and/or supply chain operations.
  • Outstanding critical thinking and strategic planning skills.
  • Positive, high-activity, team-based individual.
  • Proven ability to recognize unspoken client needs and convert those insights to opportunities
  • Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level confidence within large multinational companies.
  • Strong computer proficiency in Microsoft 365 products, including PowerPoint, as well as CRM, web conferencing services, and efficiency in email and internet applications.
  • Proficiency with using AI Tools in daily work execution
  • Strong professional written, verbal, and presentation skills.

Education and Experience

  • Proven customer success experience with the proven ability to drive renewal through engagement
  • Minimum of 2-4 years experience in client-facing, account management, or customer success roles
  • Prior experience in an advisory, research, or professional services firm preferred
  • Experience managing a defined book of business with retention accountability
  • Bachelor's degree required

Along with a flexible and supportive culture, we have some great benefits and perks for our employees:

  • Medical, Dental & Vision coverage
  • Participation in company option plan
  • Company Paid Life Insurance
  • Short- & Long-TermDisability coverage
  • 401(k) with Company Match
  • Flexible Spending Account
  • Company PaidTele-Heath Program
  • Flexible PTO with 11 paid Holidays
  • Employee Assistance Program
  • Employee Perks Discount Program
  • Flexible and supportive working environment


This is a virtual role. Candidates must be in the USA only. Minimal travel, as business needs require. Compensation will be commensurate with experience.


LNS Research is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. To learn more about LNS and its products and services, visit our website at:www.lnsresearch.com

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