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Customer Success Associate Remote Jobs in Massachusetts

Overjet

Director of Customer Success, DSO

Boston, MA · On-site +1

The Role As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB ...

VibeIQ

Senior Customer Success Manager

Boston, MA · On-site +1

POSITION SUMMARY We're hiring a Senior Customer Success Manager to own a book of business with our enterprise retail clients. You'll be the primary post-sale relationship owner, responsible for ...

Zus Health

VP, Customer Success

Boston, MA · Remote

$200K - $240K/yr

As VP of Customer Success at Zus, you will be responsible for leading and optimizing the Customer ... We're a remote first company and this person should be comfortable in a hybrid setup where they are ...

LinkSquares, Inc.

Senior Customer Success Manager

Boston, MA · On-site +1

$90K - $105K/yr

As a Sr. Customer Success Manager (CSM) , you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site +1

$120K - $129K/yr

Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential ... Helping build client success plans and client use cases to better prepare internal teams and GfK ...

Semrush

Direct. Customer success for Enterprise, MM & SMB customers. The largest motion today and the ... For roles based in the United States (including US Remote) The annual Total Cash Compensation range ...

Crystal Intelligence

Own all systems and tools related to our sales, customer success, and marketing processes with SFDC ... Remote

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Build trust and act as the voice of the customer, advocating for client needs while maintaining ... Flexible, remote-friendly work environment. * Gym reimbursement and wellness programs. Geography ...

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Showing results 21-40

All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Massachusetts

Customer Success Associate Remote information

See Massachusetts salary details

$20.2K

$57.9K

$101.6K

How much do customer success associate remote jobs pay per year?

As of Aug 9, 2026, the average yearly pay for customer success associate remote in Massachusetts is $57,873.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,500.00 and $71,500.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Massachusetts? The most popular types of Customer Success Remote jobs in Massachusetts are:
What are popular job titles related to Customer Success Associate Remote jobs in Massachusetts? For Customer Success Associate Remote jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Massachusetts look for? The top searched job categories for Customer Success Associate Remote jobs in Massachusetts are:
What cities in Massachusetts are hiring for Customer Success Associate Remote jobs? Cities in Massachusetts with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Massachusetts as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $57,873 per year, or $27.8 per hour.

Director of Customer Success, DSO

Overjet

Boston, MA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

Lead the Future of Dentistry.
Overjet is the world-leader in dental AI. Already, thousands of dental providers and insurers rely on our platform to deliver the best possible care. Now, we're looking for talented people to fulfill our mission: improve oral health for all.
Overjet is where builders become leaders. Everyone here loves to make new things: new products, new partnerships, new content, and a new category of AI technology. And as Overjet grows ridiculously fast, so will you.
Simply put, there's no better place to accelerate your career. Come join us!
The Role
As a Director of Customer Success, DSO at Overjet, you will play a crucial role in building out our customer success function and driving retention, adoption, and expansion across our SMB customer base. You will be responsible for hiring, leading, and managing a team of SMB Customer Success Managers, developing customer success strategies, and executing them to achieve company retention and growth targets. Your expertise in customer success, dentistry, and AI technology will be essential in ensuring our dental practice customers realize maximum value from our platform.
Responsibilities
  • Retention & Expansion Targets: Hit, beat, and raise monthly and quarterly targets for net revenue retention, churn reduction, and expansion revenue.
  • Team Leadership: Recruit, train, mentor, and manage a high-performing customer success team. Set clear goals and targets, provide guidance and support, and foster a collaborative and motivated team culture.
  • Customer Success Strategy & Playbook: Develop comprehensive customer success strategies aligned with company objectives, customer lifecycle stages, and product adoption milestones. Define segmentation approaches, engagement models, and risk mitigation frameworks for the SMB segment.
  • Customer Success Execution: Drive the entire post-sale customer journey from onboarding and activation through renewal and expansion. Coordinate with the CS team to ensure effective portfolio management and timely outreach at key lifecycle moments. Monitor customer health scores, track performance metrics, and analyze data to identify at-risk accounts and growth opportunities.
  • Customer Relationship Management: Build and maintain strong relationships with key customers, dental professionals, and dental organizations. Understand customer pain points, requirements, and feedback to refine engagement approaches and enhance customer satisfaction and outcomes.
  • Collaboration: Collaborate closely with cross-functional teams, including sales, product management, and marketing, to align customer success efforts with overall company objectives. Serve as the voice of the customer internally, providing feedback on product gaps, competitive positioning, and emerging customer needs.
  • Reporting: Prepare accurate and timely retention forecasts, health score reports, and presentations for senior management. Communicate portfolio performance, renewal pipeline status, and key insights to support strategic decision-making.
  • Leading quarterly complaint trending and review meetings to support medical device regulatory compliance

Qualifications
  • Proven track record of at least 5 years in customer success or account management, with a minimum of 2 years in a managerial role.
  • At least 2 years of experience working with dental practices or DSOs, with strong knowledge of dental industry dynamics.
  • Excellent leadership and team management skills, with the ability to inspire and motivate a customer success team to achieve and exceed retention and expansion targets.
  • Demonstrated experience developing and implementing successful customer success strategies, including onboarding programs, health scoring, and lifecycle engagement models.
  • Exceptional communication and interpersonal skills to establish and maintain relationships with customers, key stakeholders, and internal teams.
  • Analytical mindset with the ability to leverage data, and customer health metrics to drive retention performance and identify expansion opportunities.
  • Ability to use systems and AI tools to draw conclusions and drive efficiencies
  • Results-oriented with a strong sense of urgency, resourcefulness, and a proactive approach to problem-solving.
  • Proficiency in using CRM and customer success software tools (e.g., Salesforce, Gainsight, or similar platforms).

Why Overjet?
  • Competitive Compensation and Equity
  • Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location
  • 401k plans with a matching program
  • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered
  • Life and AD+D Insurance
  • 8 weeks Paid Parental Leave
  • Optional HSA with Employer contribution
  • Flexible Time Off and company paid holidays
  • Annual Learning and Development Stipend

Our Hybrid Workplace
We have a unique hybrid workplace at Overjet - which combines the teamwork of meeting in person, with the flexibility of working from anywhere.
Many of our positions are based in San Mateo, New York City, Boston, and Salt Lake City. The Jetters who live in these "geo-hubs" come to the office on Tuesdays and Wednesdays, while having the option to work from home the rest of the week.
Our People Team is happy to answer any questions about what hybrid work means for your specific role!
Overjet's Values
  • Excellence: Aim Higher
  • Velocity: Quickly Deliver Results
  • Ownership: Go the Extra Mile
  • Win-win: Care Deeply

Company Recognition
  • Included on Best Places to Work by BuiltIn lists in 2026: #3 overall in the US, #1 in NYC, #1 in San Francisco, and #2 in Boston
  • #4 on FastCompanys's Most Innovative Companies list in Healthcare for 2026
  • Named one of the TIME Best Inventions of 2024
  • Recognized in Newsweek's Most Loved Workplaces in America 2024
  • Won the Dental Health category at the Digital Health Awards 2024 and 2024 Best Places to Work by Built In
  • Recognized as one of the Top Startups of 2023 by LinkedIn
  • Included on the definitive 2022 Forbes AI 50

EEOC
Overjet is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply!
If you are a Colorado resident: Please contact us by emailing recruiting@overjet.ai to receive compensation and benefits information for this role. Please include the job title in the subject line of the email.

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