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Customer Success Associate Remote Jobs in Worcester, MA

OpenClinica LLC

Customer Success Team Lead

Needham, MA · Remote

$12K/mo

Fully Remote in the U.S. * Status: Full-time, Exempt * Reports to: Vice President of Customer Success * Comp.: Base Salary = $120,00. On Target Earnings = $140,000+ What You Will Do: * Lead, coach ...

OpenClinica LLC

Customer Success Manager

Needham, MA · Remote

$120K/yr

Fully Remote in the U.S. (East Coast preferred) * Status: Full-time, Exempt * Reports to: VP of Customer Success * Comp.: Base Salary = $100,000. Commission Eligible for On Target Earnings = $120,000 ...

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

Build trust and act as the voice of the customer, advocating for client needs while maintaining ... Flexible, remote-friendly work environment. * Gym reimbursement and wellness programs. Geography ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

Build trust and act as the voice of the customer, advocating for client needs while maintaining ... Flexible, remote-friendly work environment. * Gym reimbursement and wellness programs. Geography ...

InsCipher

Tax Associate

Worcester, MA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Babson Park, MA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

RevenueBase Inc

Customer Engineer

Waltham, MA · Remote

The customer's success is your outcome, and you treat it that way. Must have: * Tech literacy ... Fully remote-friendly team (East Coast / Boston preferred). * Direct collaboration with founders ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Worcester, MA

Customer Success Associate Remote information

See Worcester, MA salary details

$18.5K

$52.9K

$92.8K

How much do customer success associate remote jobs pay per year?

As of Aug 3, 2026, the average yearly pay for customer success associate remote in Worcester, MA is $52,876.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $65,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a customer success associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What skills and qualifications are needed to thrive as a customer success associate?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are the most commonly searched types of Customer Success Remote jobs in Worcester, MA? The most popular types of Customer Success Remote jobs in Worcester, MA are:
What are popular job titles related to Customer Success Associate Remote jobs in Worcester, MA? For Customer Success Associate Remote jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Worcester, MA look for? The top searched job categories for Customer Success Associate Remote jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Customer Success Associate Remote jobs? Cities near Worcester, MA with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 30% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,876 per year, or $25.4 per hour.

Customer Success Team Lead

OpenClinica LLC

Needham, MA • Remote

$12K/mo

Full-time

Posted 23 days ago

Job description

About OpenClinica:

OpenClinica makes clinical trials more efficient and effective with advanced technology and recruitment solutions. Our industry-leading EHR-to-EDC connectivity automates source data acquisition, reduces errors, and eliminates delays, while our precision recruitment solutions help teams enroll the right participants with ease. Trusted by the world\'s leading life sciences companies, academic institutions, and government agencies, OpenClinica bridges the gap between healthcare and research.


About the Role and Team:

The eClinical Customer Success Team Lead is player-coach responsible for the overall performance and operational execution of the eClinical Customer Success team. This individual will partner closely with Customer Success Managers, Sales, Services, Product, and Support to drive customer retention, expansion, Services growth, and long-term customer success across the eClinical installed base.

This role serves as both a player-coach and operational leader — helping manage escalations, improve team execution, standardize customer success processes, and drive Net Revenue Retention (NRR) performance across the business.

  • Location: Fully Remote in the U.S. 
  • Status: Full-time, Exempt
  • Reports to: Vice President of Customer Success 
  • Comp.: Base Salary = $120,00. On Target Earnings = $140,000+


What You Will Do:

  • Lead, coach, and develop the eClinical Customer Success team to drive strong customer outcomes and commercial performance
  • Drive retention, renewals, expansions, study adds, and Services growth across the installed base with a focus on Net Revenue Retention (NRR)
  • Partner closely with Sales and Account Executives to identify and progress Growth opportunities within existing accounts
  • Serve as an escalation point for complex customer issues and coordinate resolution across Product, Support, Services, and Engineering
  • Monitor customer health, Salesforce pipelines, adoption trends, and account risks to proactively drive retention and expansion outcomes
  • Help operationalize and scale customer engagement programs including QBRs, health reviews, and executive stakeholder management
  • Drive adoption and expansion of OpenClinica platform offerings including Insight Reporting, Participate/ePRO, Randomization, eConsent, and related solutions
  • Establish and improve Customer Success processes, KPIs, reporting, and operational workflows across the team
  • Partner with Product and Leadership teams to surface customer feedback, market trends, and product enhancement opportunities
  • Scale revenue!



Qualifications:

  • Bachelor’s Degree required 
  • 8+ years of experience in Customer Success, Account Management, Clinical Operations, or related client-facing SaaS roles
  • Experience managing enterprise customer relationships in software, technology, or clinical research environments
  • Prior experience leading or mentoring customer-facing teams
  • Familiarity with clinical trial operations, EDC platforms, or eClinical systems

Skills

  • Strong communication, relationship management, and organizational skills
  • Commercial mindset with ability to identify growth and expansion opportunities
  • Ability to manage complex customer situations and cross-functional coordination
  • Data-driven, operationally minded, and comfortable working in fast-paced environments

Nice to Have

  • Experience working with CROs, sponsors, biotech, pharma, or academic research organizations
  • Familiarity with SaaS metrics including NRR, churn, expansion ARR, and renewal forecasting
  • Experience conducting QBRs and executive stakeholder management



Apply