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Client Success Manager Jobs in Worcester, MA (NOW HIRING)

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Senior Helpers

Client Success Caregiver

Westford, MA · On-site

$18.25 - $20/hr

Client Success Caregiver Location: Westford, MA and willingness to travel throughout Middlesex ... by our RN or Caregiver Manager * Distribute educational materials and resources to caregivers ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

As a Customer Success Manager, you are responsible for driving successful client outcomes by offering strategic guidance and acting as their advocate, frequently collaborating with Sales, Support ...

allego

Customer Success Manager

Waltham, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Allego

Customer Success Manager

Waltham, MA

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Allego

Customer Success Manager

Waltham, MA · On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Worcester, MA

Client Success Manager information

See Worcester, MA salary details

$32.4K

$82.9K

$139.7K

How much do client success manager jobs pay per year?

As of Aug 4, 2026, the average yearly pay for client success manager in Worcester, MA is $82,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Worcester, MA? The most popular types of Client Success jobs in Worcester, MA are:
What are popular job titles related to Client Success Manager jobs in Worcester, MA? For Client Success Manager jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Worcester, MA look for? The top searched job categories for Client Success Manager jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Client Success Manager jobs? Cities near Worcester, MA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 18% Part Time, and 9% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $82,883 per year, or $39.8 per hour.

Client Success Manager

New Perspective

Worcester, MA • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 5 days ago

New Perspective Senior Living rating

5.5

Company rating: 5.5 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

165th of 239 rated social care providers

Job description

Are you passionate about helping B2B companies thrive through innovative marketing strategies? At New Perspective, we're on a mission to deliver strategic, data-driven solutions that help our clients grow and succeed. We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced environment, this could be the perfect opportunity for you.
Summary:
Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. Client Success Managers (CSM) will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients.
Your responsibilities include:
  • Strategic Planning and Execution:
    • Develop and manage marketing strategies across multiple channels, including SEO, paid search, email, and content marketing.
    • Plan and execute marketing campaigns, aligning deliverables with client goals over 6-12 month periods.
    • Analyze performance data, draw actionable insights, and present them in client-friendly reports.
  • Client Relationship Management:
    • Build trust and act as the voice of the customer, advocating for client needs while maintaining strong internal alignment.
    • Lead onboarding processes for new clients, ensuring a smooth and productive start to the partnership.
    • Guide strategic conversations with stakeholders at the director level and above.
  • Collaboration and Problem-Solving:
    • Work closely with internal teams to coordinate project timelines, manage priorities, and ensure successful delivery.
    • Solve client challenges by aligning strategies with their goals and addressing opportunities for growth.
    • Identify and pursue upsell or cross-sell opportunities to help clients achieve their broader business objectives.
What You Bring
To excel in this role, you'll need:
  • Experience:
    • 4+ years in a client-facing role, ideally in a marketing agency or a similar environment.
    • Hands-on expertise with HubSpot (Marketing Hub required; Sales Hub a plus) and tools like Google Analytics.
    • Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing.
  • Skills:
    • Ability to analyze and interpret performance data, delivering actionable insights to clients.
    • Exceptional organizational skills with a talent for managing deadlines and priorities.
    • Confidence in leading strategic conversations and conducting workshops with clients.
    • Adaptability in dynamic environments and a proactive approach to problem-solving.
  • Alignment with Our Values:
    • You're collaborative, innovative, and driven to deliver outstanding results.
    • You embody New Perspective's core values of integrity, client-focus, and continuous improvement.
What You'll Love About Working Here
  • Impactful Work: Drive measurable results and help clients achieve their goals.
  • Collaborative Team: Partner with supportive, experienced colleagues who value your input and expertise.
  • Professional Growth: Access opportunities for skill development and career advancement.
  • Building and giving presentations
  • Building strategic digital marketing game plans for clients
  • Listening and translating client feedback into actionable next steps
  • Working alongside subject matter experts to deliver work that you're proud of

Benefits & Perks
  • Competitive salary: $70K-$80K base with performance-based commissions and bonuses.
  • Comprehensive benefits:
    • Medical, dental, and vision insurance.
    • 401(k) with a company match.
    • Generous PTO policy with growth to unlimited PTO.

    Additional perks:
    • Flexible, remote-friendly work environment.
    • Gym reimbursement and wellness programs.

Geography
This position is remote. Candidates must live in the Eastern or Central USA time zones.
New Perspective is headquartered in Worcester, MA

What New Perspective Senior Living employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

New Perspective Senior Living logo

About New Perspective Senior Living

Sourced by ZipRecruiter

New Perspective Senior Living, based in Eden Prairie, MN, US, is a leading company that offers superior senior living options. Since its founding in 1998, New Perspective has been dedicated to providing a unique and personalized experience to meet the needs of seniors across their communities. The company operates in the healthcare industry, offering high-quality senior housing and services including Independent Living, Assisted Living, Memory Care, and Vibrant Living services. The purpose that drives the company's efforts is their philosophy of living life with a ‘new perspective’, which influences their core values and mission – ‘to put people before tasks and demonstrate this by aiding in the maintenance of dignity and independence of the seniors they serve.’

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

MINNETONKA, MN, US

Year founded

1998

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