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Client Success Jobs in Worcester, MA (NOW HIRING)

New Perspective

Client Success Manager

Worcester, MA · On-site +1

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

New Perspective

Client Success Manager

Worcester, MA · Remote

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

Senior Helpers

Client Success Caregiver

Westford, MA · On-site

$18.25 - $20/hr

Client Success Caregiver Location: Westford, MA and willingness to travel throughout Middlesex County, MA as needed Pay Range: $18.25 - $20/Hr dependent on experience and qualifications Are you an ...

CVS Health

Senior Manager, Client Success

Woonsocket, RI · On-site

$82K - $182K/yr

Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and ...

CVS Health

Senior Manager, Client Success

Woonsocket, RI · On-site

$82K - $199K/yr

Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and ...

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All JobsClient Success JobsClient Success Jobs in Worcester, MA

Client Success information

See Worcester, MA salary details

$32.4K

$82.9K

$139.7K

How much do client success jobs pay per year?

As of Aug 20, 2026, the average yearly pay for client success in Worcester, MA is $82,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,800.00 per year, depending on experience, location, and employer.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are the most commonly searched types of Client Success jobs in Worcester, MA?

The most popular types of Client Success jobs in Worcester, MA are:

What are popular job titles related to Client Success jobs in Worcester, MA?

For Client Success jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Client Success jobs in Worcester, MA look for?

The top searched job categories for Client Success jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Client Success jobs?

Cities near Worcester, MA with the most Client Success job openings:

Client Success jobs near you
Infographic showing various Client Success job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $82,883 per year, or $39.8 per hour.

Client Success Manager

New Perspective

Worcester, MA • On-site, Remote

$70K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

New Perspective Senior Living rating

5.5

Company rating: 5.5 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

170th of 242 rated social care providers

Job description

Are you passionate about helping B2B companies thrive through innovative marketing strategies? At New Perspective, we're on a mission to deliver strategic, data-driven solutions that help our clients grow and succeed. We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced environment, this could be the perfect opportunity for you.
Summary:
Reporting to the Director of Client Success, Client Success Manager will provide a leading role for most aspects of strategic planning. CSMs will serve as the primary point of contact for all client communication, ensuring that clients are kept up to date on projects and campaign activity and have perceptions of project/campaign progress properly managed. Client Success Managers (CSM) will provide a lead role for client project coordination including internal and external resources, reporting on progress, and achieving client goals. CSMs lead relationships and achievements with important clients.
Your responsibilities include:
  • Strategic Planning and Execution:
    • Develop and manage marketing strategies across multiple channels, including SEO, paid search, email, and content marketing.
    • Plan and execute marketing campaigns, aligning deliverables with client goals over 6-12 month periods.
    • Analyze performance data, draw actionable insights, and present them in client-friendly reports.
  • Client Relationship Management:
    • Build trust and act as the voice of the customer, advocating for client needs while maintaining strong internal alignment.
    • Lead onboarding processes for new clients, ensuring a smooth and productive start to the partnership.
    • Guide strategic conversations with stakeholders at the director level and above.
  • Collaboration and Problem-Solving:
    • Work closely with internal teams to coordinate project timelines, manage priorities, and ensure successful delivery.
    • Solve client challenges by aligning strategies with their goals and addressing opportunities for growth.
    • Identify and pursue upsell or cross-sell opportunities to help clients achieve their broader business objectives.
What You Bring
To excel in this role, you'll need:
  • Experience:
    • 4+ years in a client-facing role, ideally in a marketing agency or a similar environment.
    • Hands-on expertise with HubSpot (Marketing Hub required; Sales Hub a plus) and tools like Google Analytics.
    • Broad knowledge of digital marketing, including SEO, PPC, content, and email marketing.
  • Skills:
    • Ability to analyze and interpret performance data, delivering actionable insights to clients.
    • Exceptional organizational skills with a talent for managing deadlines and priorities.
    • Confidence in leading strategic conversations and conducting workshops with clients.
    • Adaptability in dynamic environments and a proactive approach to problem-solving.
  • Alignment with Our Values:
    • You're collaborative, innovative, and driven to deliver outstanding results.
    • You embody New Perspective's core values of integrity, client-focus, and continuous improvement.
What You'll Love About Working Here
  • Impactful Work: Drive measurable results and help clients achieve their goals.
  • Collaborative Team: Partner with supportive, experienced colleagues who value your input and expertise.
  • Professional Growth: Access opportunities for skill development and career advancement.
  • Building and giving presentations
  • Building strategic digital marketing game plans for clients
  • Listening and translating client feedback into actionable next steps
  • Working alongside subject matter experts to deliver work that you're proud of

Benefits & Perks
  • Competitive salary: $70K-$80K base with performance-based commissions and bonuses.
  • Comprehensive benefits:
    • Medical, dental, and vision insurance.
    • 401(k) with a company match.
    • Generous PTO policy with growth to unlimited PTO.

    Additional perks:
    • Flexible, remote-friendly work environment.
    • Gym reimbursement and wellness programs.

Geography
This position is remote. Candidates must live in the Eastern or Central USA time zones.
New Perspective is headquartered in Worcester, MA

What New Perspective Senior Living employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About New Perspective Senior Living

Sourced by ZipRecruiter

New Perspective Senior Living, based in Eden Prairie, MN, US, is a leading company that offers superior senior living options. Since its founding in 1998, New Perspective has been dedicated to providing a unique and personalized experience to meet the needs of seniors across their communities. The company operates in the healthcare industry, offering high-quality senior housing and services including Independent Living, Assisted Living, Memory Care, and Vibrant Living services. The purpose that drives the company's efforts is their philosophy of living life with a ‘new perspective’, which influences their core values and mission – ‘to put people before tasks and demonstrate this by aiding in the maintenance of dignity and independence of the seniors they serve.’

Industry

Health care and social assistance

Company size

1,001 - 5,000 Employees

Headquarters location

MINNETONKA, MN, US

Year founded

1998

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