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Client Success Jobs in Worcester, MA (NOW HIRING)

New Perspective

Client Success Manager

Worcester, MA ยท On-site +1

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

New Perspective

Client Success Manager

Worcester, MA ยท Remote

$70K - $80K/yr

We're looking for a highly motivated Client Success Manager to join our dynamic, collaborative team. If you love building relationships, driving measurable results, and working in a fast-paced ...

Informa

Customer Success Manager

Newton, MA ยท On-site

$64K - $71K/yr

Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and ...

Informa Group Plc.

Customer Success Manager

Newton, MA ยท On-site

$64K - $71K/yr

Build appropriate narratives, presentations and client communications that showcase client success, areas of optimization and upsell; * Coordinate with internal teams to proactively to prevent and ...

allego

Customer Success Manager

Waltham, MA ยท On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Allego

Customer Success Manager

Waltham, MA ยท On-site

You celebrate your customers' success as if it is your own! Our Customer Success team is ... Strong project management experience in client relations/account management with a consultative ...

Gallagher

Senior Client Service Manager

Westborough, MA ยท On-site

How you'll make an impact You'll take on a leadership role in driving client success and team performance. From managing complex renewals to identifying growth opportunities, you'll ensure clients ...

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Showing results 1-20

All JobsClient Success JobsClient Success Jobs in Worcester, MA

Client Success information

See Worcester, MA salary details

$32.4K

$82.9K

$139.7K

How much do client success jobs pay per year?

As of Jul 29, 2026, the average yearly pay for client success in Worcester, MA is $82,883.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,400.00 and $98,800.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Worcester, MA? The most popular types of Client Success jobs in Worcester, MA are:
What are popular job titles related to Client Success jobs in Worcester, MA? For Client Success jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Worcester, MA look for? The top searched job categories for Client Success jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Client Success jobs? Cities near Worcester, MA with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Worcester, MA as of July 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 76% Physical, 3% Hybrid, and 21% Remote job distribution, with an average salary of $82,883 per year, or $39.8 per hour.