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Client Success Associate Jobs in Worcester, MA (NOW HIRING)

Jackson Hewitt COO

Rehire Client Support Associate

Gardner, MA · On-site

$18.50 - $25.50/hr

Join our team as a Seasonal Client Support Associate and be the friendly face for all those who ... We offer on-the-job mentorships too, and we're always championing your professional success and ...

Sagelife

Memory Care Life Enrichment Associate

Hudson, MA · On-site

$42K - $52K/yr

Because when it comes to your success and our residents' satisfaction, we care. Memory Care Life Enrichment Associate-Part Time POSITION SUMMARY: Memory Care Life Enrichment Associate assists the ...

Assumption University

Associate Provost

Worcester, MA · On-site

$175K - $185K/yr

... success consistently resulting in the NCAA Division II President's Award for Academic Excellence ... The associate provost will oversee strategic planning, recruitment, evaluation, hiring and ...

ACCESS TCA INC

Warehouse Associate

Whitinsville, MA · On-site

$20 - $23/hr

... with Project Managers, Client Services, and Production departments to determine project ... is required for success in this role • Ability to work on ladders and lifts • Very high ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Worcester, MA

Client Success Associate information

See Worcester, MA salary details

$18.5K

$52.9K

$92.8K

How much do client success associate jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client success associate in Worcester, MA is $52,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $65,300.00 per year, depending on experience, location, and employer.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What are the key skills and qualifications needed to thrive as a Client Success Associate, and why are they important?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What are the most commonly searched types of Client Success jobs in Worcester, MA? The most popular types of Client Success jobs in Worcester, MA are:
What are popular job titles related to Client Success Associate jobs in Worcester, MA? For Client Success Associate jobs in Worcester, MA, the most frequently searched job titles are:
What job categories do people searching Client Success Associate jobs in Worcester, MA look for? The top searched job categories for Client Success Associate jobs in Worcester, MA are:
What cities near Worcester, MA are hiring for Client Success Associate jobs? Cities near Worcester, MA with the most Client Success Associate job openings:
Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Worcester, MA as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $52,861 per year, or $25.4 per hour.
Associate Director of Client Success - Launch Accelerator

Associate Director of Client Success - Launch Accelerator

Trinity Life Sciences

Waltham, MA

$125K/yr

Full-time

Posted 22 days ago

Job description

We're committed to bringing passion and customer focus to the business.

Trinity Life Sciences is hiring a Client Success Associate Directorwithin the Digital and AI Solutions group.This role is a unique opportunity to help clients bring therapies to market faster by usingcutting-edgetechnology. You willserve as the primary partnerto Trinity'sLaunch Excellence teamand as a trusted partner toclientsinadoptingand operationalizingTrinity'sGenAI-poweredlaunch planning and management platform,Launch Accelerator.You'llensure clients achieve measurable value, drive consistent use of the platform, and support the cross-functional orchestration that enables bestinclass launch execution.The ideal candidateenjoys working cross-functionally with clients, has deepexpertisein launch planning and execution, and is comfortable using and selling technology.

Key Responsibilities

Product Expertise

  • Act asthe Launch Accelerator product expert serving as a valuable resource tohelpboth existing and prospectiveclients maximize the value of theapplication.

  • Understand and develop best practice ways of working within Launch Accelerator taking into account real world experience.

Client Onboarding & Enablement

  • Lead structured onboarding for new clients, ensuring teams understand Launch Accelerator's corefunctionality,workflows,reports &dashboards, and collaboration features.

  • Train cross-functionalstakeholdersand support adaptation for various launchmodels.

  • Understandclientteam's key needs and find new and unique ways for Launch Accelerator to fulfill them.

  • Coach users on best ways to use LA to their advantage, keeping in mind client value areas.

Ongoing Client Success,Value Realization, and Continuous Improvement

  • Act asday-to-day point of contactfor client questions and tech support.

  • Proactiveclientsupport through regular meetings togain feedback, shareupdatesandstrengthen alignment and communication.

  • Capture client feedback and collaborate with productteamsto advocate for clients and help strengthen our value pipeline of new capabilities.

  • Support testing of new features.

Own Support Materials and Onboarding Toolkits

  • Ensure training and support materialsare continuously updated to help clients maximize the value of Launch Accelerator.

  • Translate feedback into product enhancement suggestions/requirementsand collaborate with ProductManagement for prioritization and inclusion in the roadmap

Client Growth & ExpansionResponsibilities

  • Identifyexpansion opportunitieswithin LA andLExand promote multilaunch usage.Identifybroader opportunities to Trinity's products and services.

  • Build trusted relationships to uncover needs.

  • Supportrenewal and upsellconversations.

  • Track client growth metrics.

Qualifications

Required:

  • 5+yearspharma/biotechexperiencewith exposure to launching new productsand or PMO experience in life sciences

  • 3+client-facingexperience supporting SaaS product adoption,growthand usage

  • Strong project management and communicationskillswith client facing representation

  • SaaS, digital transformation experience

Preferred:

  • Direct experienceparticipatingand/or leading one or more launches in life sciences

  • Exposure andfamiliaritywith project management principals and tools that are used to drive large scale, multi-year projects

  • Proclivity for selling and inspiring interest in technology

Company Culture

At Trinity, our culture is grounded in collaboration, accountability, innovation, and a deep commitment to client success. We work crossfunctionally, continuously improve, innovate with purpose, and foster respect and inclusion.

About Trinity

Trinity powers the future of life sciences commercialization through the fusion of human and artificial intelligence. By blending deep therapeutic expertise and trusted human ingenuity with a purpose-built technology platform, Trinity accelerates clarity and confidence at every step of the commercialization journey-from pre-launch to scale to loss of exclusivity. For more than 30 years, the world's leading pharmaceutical, biotech, and medtech companies have relied on Trinity's foresight, execution, and partnership to deliver confident product launches, decisive market advantage, and measurable patient impact. During that time, Trinity expanded from its first office in Waltham, MA to 1,300 professionals across 14 offices and five continents, setting new industry standards in quality, responsiveness, and client partnership. For more information, visit Trinity at www.trinitylifesciences.com.

Trinity's salary bands account for a wide range of factors that are considered in making compensation decisions including but not limited to skill sets and market demand for skills; level of experience and training; specific qualifications, performance, time in role/company, geographic location, and other business and organizational needs. A reasonable estimate of the current salary range is a minimum of $125,000. In addition to your base salary, you will also be eligible for an annual discretionary performance bonus.

Trinity's Commitment to Inclusion & Engagement (I&E)

Trinity Life Sciences is an equal opportunities employer and welcome applications from all qualified individuals. At Trinity, inclusion and engagement are at the heart of how we work and grow together. We've evolved from a traditional "DEI" framework to Inclusion & Engagement (I&E)-a model that moves beyond representation to focus on connection, collaboration, and shared purpose. Every role at Trinity plays a part in fostering an environment where all employees feel valued, respected, and empowered to contribute fully. By embedding I&E principles into our culture, we ensure that belonging and engagement are not standalone initiatives-they are part of how we build teams, make decisions, and deliver excellence every day. Trinity will not tolerate any form of discrimination or harassment and encourages applicants of all ages and identities. For more information about Trinity's commitment to Inclusion and Engagement please visit Inclusion & Engagement | Culture of Belonging at Trinity Life Sciences.

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